1. Products
Booking Data Marts
 Provides a stream of personalized booking data to analysts, market managers, and engineers in
order to identify and optimize market opportunities through data analytics
 Improved customer sentiment on feature delivery by 67% by reducing feature time to market by
20%
 Decreased support requests by 12% and reduction of small support requests from 13.5 days to
15 mins
 Reduced team escalations from one per week (prior to starting on the team) to zero over six
months
Jarvis
 A self-service application which provides customers the ability to onboard new supply partners
onto the Order Management platform
 Reduced client onboarding time and support questions by 30%
Booking Tool
 Enables customers to make test bookings through a user interface in order to validate new
features prior to production use
 Expanded user base by over 200% by customer identification through personas, customer
feedback through prototypes, and test and learn opportunities
 Transformed the product from an internal team tool to an enterprise wide product
Booking LookUp Tool (BLU)
 BLU provides customers the ability to view consolidated booking details through a user interface
 Led product definition and beta delivery of product, resulting in high customer feedback (Net
Promoter: 87%)
Zeus
 An in house case management tool for Fraud Analysts to determine the validity of Expedia
customer bookings
 Defined and delivered on product features which reduced risk review time by 10%, resulting in
over $10 million of additional potentially fraudulent transactions to be reviewed within SLA
annually.
Expedia Virtual Card
 An product which enables management of Expedia branded virtual cards to pay suppliers in real
time
 Scaled product to allow for multiple sources of virtual card generation, resulting in a 40% (over
$100 million/year) growth in revenue from the virtual card product