Methods to set up your voicemail greetings - report from RingCentral

1. Methods to Set up your Voicemail Greetings
For standard mobile phone users, getting a voicemail number may be negligible. In fact, we already have
email and text messaging, so why put up with voicemail which may not be read anyway. Add to this,
some people don’t even know their voicemail number in the first place. For businessmen nonetheless,
voicemail is really a necessity. Whenever you set your voicemail greeting appropriately, it would be like
hiring an effective employee at a lesser cost.
The secretary (“I am busy”)
If you’re busy your voicemail inbox takes your calls for you. Utilize it together with your auto-attendant
service and reroute all calls to your voicemail number so that people can leave their messages. When
used in this context, your voicemail greeting must be clear in saying the following:
- your name, business name and reason for not taking the call
- instructions to leave the customer’s name, business (if applicable) and number so that you can call back
promptly
- when clients can anticipate a return call
- a promise to call them back
Keep in mind that 1 aspect that you simply wish to create is customer loyalty. This message provides
callers the reassurance that you are concerned about them and would still give time to their problems and
needs in spite of your busy schedule.
The Waiter (“May I take your order?”)
Your voicemail greeting may also be set to take product orders. With a dedicated voicemail number, you’ll
be free to take other calls while your voicemail inbox takes on the duty of asking clients concerning the
services and products they would like to avail of. When you use your voicemail this way, don't forget to:
- make sure that your product catalogue is updated
- give your company name
- give full details on when they could anticipate their order confirmation
- leave guideline for the customer to leave his/her name and her number
- confirm the order via official email or by way of a return call
The Customer Care Representative (“How can I assist you?”)
Your voicemail number greeting may also take in comments, suggestions as well as other issues. It is
possible to set your auto-attendant system to direct calls towards the appropriate extension or voicemail
inbox that corresponds to a particular query. Whenever you use VM this way, be sure that you:
- give your company name
- give clear categories for particular queries or issues (technical issues, complaints, and so on.)
- call back promptly to address their specific problems
Your voicemail number is no doubt, a beneficial company tool. You'll be able to run your company even
more efficiently in case you record the appropriate greetings. Nevertheless, bear in mind that many
people would nonetheless like to transact with a human being. Once you subscribe to a virtual phone
system, it is possible to also avail of virtual voicemail that will immediately alert you of VMs received. This
way, you are able to respond rapidly to any client issues.