My prior experience in sales and marketing to potential customers relates well to the job descriptions for this position. I have a proven track record of building businesses through cold calls and leads, through a professional attitude and willingness to help each potential or existing customer with their needs. This helps to gain their trust and ultimately their loyalty and maintains them as a long time customer. I am thorough and tenacious and do not finish until a deal is closed or the job is complete, and the customer is satisfied.

1. Christopher S. Hess
14207 Hollyhock Dr.
Simpsonville, SC 29681
Hess11@aol.com
615-680-6129
Summary: Seventeen years experience in Relationship Sales, Employee Management
with Profit & Loss responsibilities.
Professional Experience:
Sweetwater Pools- President/Managing Partner (January 2013 – December 2014)
Developed and Managed a Satellite office of a Southeast area Pool Management
Company in the Upstate Carolina Region
 Responsible for Sales, Customer Management, and hiring staff to deliver the
highest level of service to Customer base.
 Started company with zero customers in January of 2013 to 10 (year-round)
Commercial Customers by April of same year.
 Ended first year in new market with $297,000 in total revenue.
 Grew company 195% in revenue in 2014 with over 30 year round commercial
customers, including three of the largest customers in the Upstate Market.
 Hired, managed and trained 3 full time employees and supervised 140 seasonal
employees.
Greater Nashville Pool Management – General Manager/Sales Manager
(January 2009 – December 2012)
Responsible for Managing Nashville Region of Atlanta based National Pool
Management Company (16 cities total)
 Hired, trained and managed a staff of 110-150 seasonal and full time
employees including Managers and Regional Supervisors for over 20
facilities.
 Responsible for increasing customer base through sales and marketing
through customer referrals as well as retaining current customers.
 Responsible for HR, payroll, Profit and Loss evaluation and management
of Nashville office and company vehicles.

2.  Negotiated pricing with local vendors and subcontractors for chemicals,
supplies, office lease and vehicle purchases.
 Increased total accounts under Management by 35% from 2009 to
2010,while increasing total revenue from $480,000 to $801,450.
 Increased profit margin from 15% in 2008 to 23% in 2009 to 29% in 2010.
 Earned Company Customer Retention Award for maintaining over 92% of
customer base in 2009 and 2010. Retained 100% in 2011.
 Earned company safety awards in 2009 and 2010 for Excellence in
Training of Lifeguard Staff and Exceptional Performance in Staff Skills
audit.
Gibby’s Restaurant - Arena District – Managing Partner (2003 – 2008)
Involved in establishing and running Gibby’s (Arena District) and Gibby’s Too
(Polaris) from inception to completion.
 Increased sales from $600,000 to over $ 900,000 over the 4 year period at
Gibby’s Arena District Restaurant.
 Worked with City of Columbus and vendors to establish “Red, White and
Brew” as one of the top events during the July 4th celebrations from 2004 –
2007. Negotiated with radio stations, charity organizations and vendors.
Increased gate attendance from 1200 in 2004 to more than 2500 in 2007.
Gibby’s Too Restaurant, Polaris – Managing Partner (2006 – 2007)
 Raised $260,000 as startup capital from outside investors necessary to
construct and open Gibby’s Too.
 Negotiated a "national account rate" for food purchasing from food
vendors for the Gibby’s Restaurants at Polaris and Arena District.
 Negotiated cost and terms with vendors to increase cost margins and
overall cash flow.
Gibby’s Riverview Restaurant – General Manager (1997 – 2003)
 Successfully lowered labor by 25% while increasing profit by 20% in first
year as general manager of Gibby’s Riverview Restaurant.
Education:
BACHELOR OF ARTS in Communication
The OhioStateUniversity, Columbus, Ohio
Major: Communication, Marketing
Continuing Education:
Communication for Managers
Dale Carnegie – Effective Communications and Human Relations