1. Cassandra Neller
9171 Lakeside Dr.
Perrinton, MI 48871
989-640-8135
clkrupke@yahoo.com
EDUCATION
Bachelor of Science, Healthcare Administration August 2015
University of Michigan-Flint, Flint, MI
General Associate Degree June 2012
Lansing Community College, Lansing, MI
WORK EXPERIENCE
Intern May 2015- July 2015
Laurels of Fulton
 Worked directly with the Administrator
 Worked and communicated with different departments of the organization
 Attended administrative meetings
 Responsible for small design projects
Mortgage Loan Clerk/ Customer Service Representative II July 2013- Current
Mercantile Bank
 Responsible for completing verifications of employment
 Directly working in a team environment to ensure mortgage loan completion
 Responsible for handling cash and check deposits
 Providing excellent service
 Answering phone calls and directing the call to the correct department
 Utilizing Microsoft Word, Outlook and Excel in order to complete daily tasks
Certified Nurse Aide November 2011- July 2013
Hazel Findlay Country Manor
 Specialized with acute care patients
 Ensured patient safety and satisfaction
 Assisted patients with activities of daily living
 Worked directly with family members in order to provide the best care to their loved ones
Certified Nurse Aide November 2010- October 2011
Laurels of Carson City
 Promptly answered patient call lights
 Ensured resident safety
 Followed care plans in order to provide accurate care to residents
 Consistently charted care as directed

2. Crew Member
Wendy’s July 2006- August 2008, April 2009- October 2010
 Helped ensure customer satisfaction
 Handled payments by means of both cash and credit cards
 Communicated efficiently with customers and team members
 Listened to customer complaints and relayed those complaints to the proper authority
PROFESSIONAL REFERENCES:
Jan Havlik
Mercantile Bank- Branch Manager 989-274-9646
Becky Chase
Mercantile Bank- Assistant Branch Manager 989-529-9579
Judi Thelen
Mercantile Bank- Senior CSR 989-640-0097