Donna DeFalco delivered this talk at The Dallas Ergonomics Forum on 18th July 2017.
This talk focuses on employee health and the advantages of advancing worker health within an organisation. It takes it further by looking at hidden cost of MSD claims to understand what is happening and how to prevent them.
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Working Towards Zero Injury - Donna DeFalco
1. • What are your employees’ major
complaints?
• What are your major ergonomic
hurdles?
• Why are you making changes?
• How cohesive is your plan?
2. When will you educate / train / track / mitigate?
How do you plan to implement change?
Why are you looking to implement change?
Where are they doing their job?
What tasks does your employee demographic do all
day?
What is your demographic?
30. • What are your employees’ major
complaints?
• What are your major ergonomic
hurdles?
• Why are you making changes?
• How cohesive is your plan?
31. When will you educate / train / track /
mitigate?
How do you plan to implement change?
Why are you looking to implement
change?
Where are they doing their job?
What is your demographic?
What tasks does your employee
demographic do all day?
32. • Is standing better than sitting?
• Is sitting worse than standing?
• Are Movement and standing interchangeable?
• How is the sit / stand trend similar to diet and
exercise?
• Cognitive ergonomics and physical ergonomics:
why do they work in concert with one another?
The Sit / Stand Conundrum
33. • Get input
• Be accountable
• Look at what is needed, not what is wanted / wished for
• Listen to each other
• Ongoing training / education / follow-up
• Knowledge = action
36. 1. Ergonomics is a preventative, design based discipline
2. Ergonomic interventions can benefit the masses, not just those that
are injured
3. Product interventions alone are not enough – training and
engagement are integral parts of an ergonomic program’s success
4. See ergonomics as a benefit to an organization, not as a burden!
Four Key Points
to remember about ergonomics
This is the number of $$ spent annually by American Corporation on Musculoskeletal Disorders.
Office Ergonomics is a key contributor to this statistic
Bottom Line and Claim Costs are huge pain points for EMPLOYERS.
Many Obstacles you may encounter that contribute to claim costs and your
Company’s bottom line that you many not realize
Lets take a look at those obstacles
identification
-how to identify an ergonomic risk factor
-you can’t address it if you don’t know where it is hiding
dynamic work environment
-the ever changing work place.. desk top, lap top 1 to 3 monitors, do you sit , do you stand
worker demographic
-aging workforce vs millennial and gen y
-all bring habits to the table
their habits contribute to risk factors that you inherit
senior management buy in
no awareness to the overall impact that ergonomic engagement can have on their bottom line
engagement and employee buy in
how to educate a busy employee about risk factors that they have control over and empower them to make positive changes
budget
where do find a budget for something that never had a line item
cost to claim
how to track and quantify msd cases you have addressed not just ones that that lead to workers comp.. how about the ones you prevented before they made it to claim.
responsibility: whose job is it to deal with ergo… no body actually wants it.
accountability
who is??? employer? employee?
ERGONOMICS JUST DOESN’T’ SEEM TO FIT IN..
WE HAVENT FIGURED OUT WHAT DEPARTMENT IT FALLS UNDER
MEDICAL, FACILITIES, WELLNESS.
BUSINESS JUST DIDN’T TAKE INTO ACCOUNT THE RISING COSTS ASSOCIATED WITH ERGONOMIC ISSUES IN THEIR OVERALL BUSINESS PLANS.
NO ONE EVER THOUGTH..
“WHO WOULD GET HURT JUST “SITTING AND TYPING ALL DAY”
MY ACRONYM FOR HELPING YOU REDUCE MSD CLAIMS.
MEET YOUR NEW EMPLOYER.. MS. ERGONOMIC
HER APPROACH..
SHE DOES NOT WORK WITH A SPECIFIC DEPARTMENT
SHE HAS AN “AREA” ALL TO HERSELF
SHE IS CONFIDENT IF HER AREA IS BUILT
SHE CAN ADDRESS MOST OF YOUR OBSTACLES
HER MISSION:
A SOLID APPROACH TO ENGAGEMENT BUILDS
AWARENESS, RESPONSIBILITY, EDUCATION AND ACCOUNTABILTY
AN ANALOGY
LETS LOOK AT A PLAYGROUND
LOOKS LIKE FUN.. BUT DANGER CAN LURK JUST ABOUT ANYWHERE
SO OUR PARENTS
MADE US AWARE OF POTENTIAL ACTIONS THE COULD HURT US
WE WERE GIVEN THE RESPONSIBILTIY TO PLAY SAFELY
WE WERE EDUCATED ON HOW TO DO THAT
FOR THE MOST PART WE WERE ACCOUNTABLE FOR OUR ACTIONS
AND WHEN WE WEREN’T OUR INJURY WERE MINOR.
AN EXCEPTION .. THOSE FEW WHO TOOK A RISK, OR WERE NOT EDUCATED OR MADE AWARE
THAT WAS ALWAYS THE KID WITH THE BROKEN ARM
SO HERE IS THE ADULT PLAYGROUND
WITH ALL THE DEVICES WE GET TO PLAY WITH FOR HOURS UPON HOURS.. ONE BIG EXCEPTION WE DON’T MOVE IN OUR PLAY GROUND…
I
IT IS A SET UP FOR INJURY… WHY????
WE DIDN’T GET THE GROUND RULES
WE WEREN’T TOLD TO BE AWARE OF THE RISKS OF PLAYING WITH OUR TOOLS
SO WE CAN’T TAKE RESPONSIBILITY FOR WHAT WE DON’T KNOW
IF NO ONE CAN TAKES RESPONSIBILTY
WHO CAN EDUCATE
IF WE HAVEN’T EDUCATED
HOW CAN WE EXPECT THEM TO BE ACCOUNTABLE.
THE BIGGEST CHALLENGE I FACE EVERYDAY IS HELPING MY CLIENTS FACE THE OBSTACLE COURSE CLEAR THE CLUTTER AND START BUILDING A CREATIVE AREA TO WORK IN AND PLAY IN.
Understanding the dynamic work environment and the effect it has on the Musculoskeletal System in most definitely number one hurdle.
WE ARE ON 24/ 7
The second is just getting people to listen to common sense about their dynamic lives.
GET UP AN MOVE!!!
If we sit 75% of our day or more,
In compromised postures that use small muscle groups repetitively,
Leave work after 10 hours at a desk
Go home and repeat on our sofa’s and devices
Add to that the 3rd hurdle.Millennial and Gen Y employee in your current employment.
They often have pre-existing MSD”s
Due to postured they have been taught and allowed to adopt because of all the devices they have been introduced that have lead to sedentary behavior.
The postures are now structurally inherent and are mostly comprised of high risk postures.
The 4th Challenge is helping employers
Embrace
TOTAL WORKER HEATLH.
Something all company’s should be working toward to lessen MSD claims,
and increase awareness about balanced lifestyles
However for most employers the foundation of your TOTAL WORKER HEALTH STRUCTURE. It’s as weak as your employee’s CORE MUSCLE STRENGHT
From a business standpoint, it may look like your it is flowing like a beautiful current from above…
You are not often aware of what is lurking around the next bend
That TURBULENCE if not fully prepared.. Is your next MSD CLAIM
The one adding to the 54 Billion that is impacting your bottom line
It is this turbulence that causes most employers
To have REACTIVE responses
In RESPONSE to your EMPLOYEE’S REACTIVE Response to PAIN
Not leaving room for a Proactive approach
I call it the 80 / 20 rule:
If your company takes 80% responsibility your program is most likely reactive
The AREA surrounding your ergonomic ENGAGEMENT
The foundation to the model we have been examining
Has some STRUCTURAL IMBALANCESS
Both LITERALLY and FIGURATIVELY
This imbalance is allowing physical risks to escalate
With both employer and employee ignoring the early warning signs and symptoms of an MSD
UNTIL we have to FIX IT..
Remember an little drip unattended too can cause a flood.
In the 80/20 rule
Week foundation/ engagement/ no AREA has been created for ergonomics
You begin to filter up the ladder to manage injury.
Risk is up and so are costs associated.
Reactive response cost you 250x then a proactive engagement
We all understand the direct cost associated with the treatment of MSD’s
However that cost escalates when you add in the indirect cost. Which can be up to 5X greater then the direct cost
Lets take a look
This is the number of $$ spent annually by American Corporation on Musculoskeletal Disorders.
Office Ergonomics is a key contributor to this statistic
True case study of employees who have self reported and corrected by survey.
Injury's…. Back, wrists elbows… approx. 100 to 150 thousand per case averaging in direct and indirect costs
In this case proactive measures were taken.. Either a new chair, foot rest, an ergo evaluation, a soft edge.. Etc.
As you can see the total cost spent on 8 employee’s is a little over $3000.00
VS the potential costs associated with not have an aware, responsible , educated and accountable employee…
$800.000!!
My biggest challenge overall, is when I mention the words Ergonomics and MSD’s is trying to pull the ostrich out of the sand.
And getting someone to pay attention to what happens when I flip the model.
I am hoping a proactive approach.. Or the 20/ 80 concept is starting to resonate.
That moving toward a 20/ 80 model makes good $$ sense and good physical health sense.
That investing in engagement and building an AREA around ergonomics will give you a strong foundation
That empowering your employee’s to take 80% control over their work environment and their health
This will offer you a road map zero injury.
Leading to a happier more comfortable employee who is injury free.. And
One who communicates sooner than later with you, and if need be the right medical professional if they are feeling discomfort that they cannot alleviate.
Lessening the numbers of visits to PT’s or avoiding costly surgery because its too late.
Which certainly will have a positive impact on your bottom line leading to a happier employer
To recap:
A build a strong engagement AREA
Reduce Risks for MSD’s
Reduce costs associated with those risks
When we work together
When you work Toward Total Worker Health and Zero Injury
With employers and employees that are
Aware, Responsible , Educated and Accountable
It is a beautiful site to behold and the metrics will prove it!!!