Innovative Workplace Recovery
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Presented by: Brendan J. Seifried, Regus, Director, Workplace Recovery Solutions - EMEA,UAE
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Innovative Workplace Recovery
- 1. BCI Presentation - Right WR Solution For You - Regus.pptx Continuity and Resilience (CORE) ISO 22301 BCM Consulting Firm Presentations by speakers at the 7th ME Business & IT Resilience Summit March 11, 2018 at The Address Hotel, Duabi Mall, Dubai, UAE Our Contact Details: UAE INDIA Continuity and Resilience Website: www.coreconsulting.ae Tel: +971 2 6594006 PO Box: 25722, Abu Dhabi, United Arab Emirates Email: info@continuityandresilience.com Continuity and Resilience Tel: +91 11 41055534 | Direct: +91 11 6467 9380 Email: info@continuityandresilience.com Website: www.coreconsulting.ae Level 15, Eros Corporate Towers, Nehru Place, New Delhi – 110019, India
- 2. BCI Presentation - Right WR Solution For You - Regus.pptx Innovative Workplace Recovery. Evolution of Workplace/Workarea Recovery………. Brendan Seifried | 11th March 2018 © Regus Group Services 2017 ME Business & IT Resilience Summit 11th March 2018
- 3. BCI Presentation - Right WR Solution For You - Regus.pptx 3 Introduction. Brendan Seifried Director, Workplace Recovery Solutions – EMEA Regus, Dublin, Ireland
- 4. BCI Presentation - Right WR Solution For You - Regus.pptx 4 • Primary business is serviced office space – 3,000 locations, 120 countries…..and growing • Workplace Recovery offering takes advantage of capacity – 100,000+ available seats globally About Regus.
- 5. BCI Presentation - Right WR Solution For You - Regus.pptx 5 About Regus. Regus Middle East Presence - 2018 • Middle East – 130 Centres • Over 5,000 Workplace Recovery Positions i.e.: Bahrain, KSA, Kuwait, Oman, Qatar, UAE • Dubai Market – 20 Centres • 2,771 Positions/Workstations • 1,142 Available for Workplace Recovery • Abu Dhabi Market – 8 Centres • 1,049 Positions/Workstations 412 Available for Workplace Recovery
- 6. BCI Presentation - Right WR Solution For You - Regus.pptx 6 Disasters happen - despite our best efforts Workplace Recovery Defined. Hurricanes/ Floods Fire Civil Unrest Water Pipe Public Transport Outage Terrorist Act/ Coup/ War Workplace Recovery is about ensuring your employees are able to be productive for your company and your customers.
- 7. BCI Presentation - Right WR Solution For You - Regus.pptx 7 Do It Yourself Undated Large Corporates with excess office space For Campus companies/ Large Call Centers Static Recovery Circa 1980s, still currently seen Outsourced DIY to Single-site, named recovery facility, has close friend – Mobile Recovery For Campus companies that want to share with others Types of Workplace Recovery.
- 8. BCI Presentation - Right WR Solution For You - Regus.pptx 8 Do It Yourself Undated Large Corporates with excess office space For Campus companies/ Large Call Centers Static Recovery Circa 1980s, still currently seen Outsourced DIY to Single-site, named recovery facility, has close friend – Mobile Recovery For Campus companies that want to share with others Work From Home Circa 2010s, emerging option Recovery strategy tells people to stay at home For companies where Production work force largely works from home already, non-critical employees Dynamic Recovery The future…… Multiple-site recovery where employees can be sure to access and be productive Enabled by IT advancements and connectivity, more secure than WFH Types of Workplace Recovery.
- 9. BCI Presentation - Right WR Solution For You - Regus.pptx 9 Regus Dynamic Recovery. Multiple Site Recovery Strategy • Recover Close to your Office/Premises • Recover Close to where your employees live • Recover Far Away from Both (supporting an area wide incident) Industry Recognition: BCI – Continuity & Resilience Innovation, Europe – 2016 BCI – Continuity & Resilience Innovation, Australasia – 2017 BCI – Service Provider of the Year, India – 2017 BCI – Hall of Fame, Global Innovation - 2017
- 10. BCI Presentation - Right WR Solution For You - Regus.pptx 10 Latest Research Around WR. November 2016 777 BC professionals 2,962 Business users 78 Countries
- 11. BCI Presentation - Right WR Solution For You - Regus.pptx 11 Where Do Companies Recover?. Our research shows that DIY is shrinking and Work From Home is the most popular recovery solution Source: Regus Workplace Recovery survey (Nov-Dec 2015, 2653 responses)
- 12. BCI Presentation - Right WR Solution For You - Regus.pptx 12 Move Towards Work From Home. WFH has become the most popular Workplace Recovery solution, is expected to continue to grow, but has risk……. Source: Regus Workplace Recovery survey (Nov-Dec 2015, 2653 responses), PwC 39% 75% WFH as a solution WFH growing as a solution
- 13. BCI Presentation - Right WR Solution For You - Regus.pptx 13 Move Towards Work From Home. There is a danger of assuming that all workers have an adequate working environment at home Source: Regus Workplace Recovery survey (Nov-Dec 2015, 2653 responses) What about the Health & Safety Issues?
- 14. BCI Presentation - Right WR Solution For You - Regus.pptx 14 Issues with Static Recovery. Most problems associated with static/single site recovery are only discovered when disaster strikes Too Close
- 15. BCI Presentation - Right WR Solution For You - Regus.pptx 15 Issues with Static Recovery. Most problems associated with static/single site recovery are only discovered when disaster strikes Too Small
- 16. BCI Presentation - Right WR Solution For You - Regus.pptx 16 Issues with Static Recovery. Most problems associated with static/single site recover are only discovered when disaster strikes Too Far Away
- 17. BCI Presentation - Right WR Solution For You - Regus.pptx 17 Dynamic Solutions Are the Future. Companies have different requirement now than in the past • Recovery near your primary office, another location or to work from home • Location determined at the time of the disaster • Single facility could be inaccessible (widespread disaster) • Alternative sites need to be available • No oversubscription • No competition for seats at the time of a major widespread event • Infrastructure to support working: Anytime, Anyplace, Anywhere Local Recovery Resiliency from multiple sites Guaranteed access
- 18. BCI Presentation - Right WR Solution For You - Regus.pptx 18 Thank you! For a presentation of this or if you would like webinar for your organization, please contact Regus at workplace.recovery@regus.com
- 19. Process Excellence and Resilience... Creating Corporate SustainabilityBCI Presentation - Right WR Solution For You - Regus.pptx Continuity and Resilience (CORE) ISO 22301 BCM Consulting Firm Presentations by our partners and extended team of industry experts UAE INDIA Continuity and Resilience Website: www.coreconsulting.ae Tel: +971 2 6594006 PO Box: 25722, Abu Dhabi, United Arab Emirates Email: info@continuityandresilience.com Continuity and Resilience Tel: +91 11 41055534 | Direct: +91 11 6467 9380 Email: info@continuityandresilience.com Website: www.coreconsulting.ae Level 15, Eros Corporate Towers, Nehru Place, New Delhi – 110019, India
Editor's Notes
- Intro with bio: 25+ Yrs. In the BC business in North America and Europe
- Regus is the world’s largest flexible office space provider, with co-working spaces and offices in over 3K locations across 106 countries. = Talk about the history of WR from Regus going back to early 90s with IRA
- What I want to go through – quick Definition, quick Types, overview of some Research, Trends we are seeing, and potential impact to the industry Definition to level set…. When disruption denies employees access to your normal place of business……. Whether by Water, fire, weather disruptions, terror threat, public transportation strike, civil unrest or anything else….. And you need to get your vital and critical employees back to work SO THEY CAN HELP YOUR CUSTOMERS AND ENSURE YOUR BUSINESS IS AVAILABLE. And that place needs to be a secure, reliable, safe and easily accesible work location…….you have Workplace Recovery!
- So – for years companies have understood disasters happen and their impact is huge…… Many started implementing DIY solutions….where they use other company resources……expensive, not efficient use of space, really for large companies, so about 30 years ago Some, predominantly IT companies, started offering Static Recovery facilities as a resource – the concept was to build a facility that was backed by generators and could be shared by multiple companies (or dedicated when the requirements required)……this gave rise to Shared/ Syndicated Seats and Dedicated seats which we still see dominates the market even though it is a 1980s innovation. While limited in many ways – including that these sites are oversubscribed meaning……., it still provides an economic advantage to DIY. But, the way people work has changed greatly, more remote/ more mobile and we’ve learned that in a disaster, people don’t want to go into a part of the city where power isn’t on, gas isn’t available, trees are across the road, flood waters are rising, etc, etc……even if the static facility is working in an of itself……BC professionals had trouble even executing tests! The fact was people were going to….. Work From Home! It’s not that BC professionals think this is a great solution…..it was more the thought..why pay for a Shared strategy that won’t be or can’t be used when the disaster hits? Fraught with security and HR challenges/ as well as BC recovery issues in their own right (power, IT, etc) – it’s not optimal, but more a function of the failure of static recovery in our opinion….which has led to the emergence of Dynamic recovery – the key tennets here are to provide lots…..hundreds/ thousands of recovery locations, not to over-subscribe the sites, and allow the company (or even the impacted employee) the ability to determine where to they can recover based upon the disaster at the time of disaster! This thinking is fundamentally changing the market.
- So – for years companies have understood disasters happen and their impact is huge…… Many started implementing DIY solutions….where they use other company resources……expensive, not efficient use of space, really for large companies, so about 30 years ago Some, predominantly IT companies, started offering Static Recovery facilities as a resource – the concept was to build a facility that was backed by generators and could be shared by multiple companies (or dedicated when the requirements required)……this gave rise to Shared/ Syndicated Seats and Dedicated seats which we still see dominates the market even though it is a 1980s innovation. While limited in many ways – including that these sites are oversubscribed meaning……., it still provides an economic advantage to DIY. But, the way people work has changed greatly, more remote/ more mobile and we’ve learned that in a disaster, people don’t want to go into a part of the city where power isn’t on, gas isn’t available, trees are across the road, flood waters are rising, etc, etc……even if the static facility is working in an of itself……BC professionals had trouble even executing tests! The fact was people were going to….. Work From Home! It’s not that BC professionals think this is a great solution…..it was more the thought..why pay for a Shared strategy that won’t be or can’t be used when the disaster hits? Fraught with security and HR challenges/ as well as BC recovery issues in their own right (power, IT, etc) – it’s not optimal, but more a function of the failure of static recovery in our opinion….which has led to the emergence of Dynamic recovery – the key tennets here are to provide lots…..hundreds/ thousands of recovery locations, not to over-subscribe the sites, and allow the company (or even the impacted employee) the ability to determine where to they can recover based upon the disaster at the time of disaster! This thinking is fundamentally changing the market.
- BCI Recognition: Continuity & Resilience Innovation, Europe-2016 Continuity & Resilience Innovation, Australasia – 2017 Service Provider of the Year, India – 2017 Hall of Fame, Global Innovation - 2017
- Some of that thinking was captured in survey’s we performed in conjunction with Price Waterhouse Coopers and the BCI in 2016….. Almost 3,000 responses targeted at BC professionals and Users. BTW – we’re going to send this out to all of you on the webinar when we publish it next week…..
- Basic results Confirmed expected trends and fears DIY is shrinking WFH is growing – 39% HOWEVER Only 14% of companies have evaluated whether staff homes are even suitable for home working, AND Only 25% have assessed the security risks…this is important…….side story I like to think of myself as a chicken little visionary…that is thinking about the bad things that could happen on a 5-10 year horizon……let me give you an example…..I live in Dublin, Ireland and there is a crime we call here TIGER KIDNAPPINGS……the name stems from the Celtic Tiger days when the economy was booming and there was money to be had…….criminals started using a existing sinister idea to get in on the economic growth……kidnap family members of bank leaders, executives, etc and hold them ransom until demands were met. In fact, just a few months ago, 2 family members of an armored car driver were kidnapped and the driver was then ransomed into turning over money….. OK…..back to the security risks of working from home and the my chicken little vision……is it so hard to visualize a worker/ family being targeted at their house in a break in……and having the bad guys not steal gold or money……but instead passwords, access, data? I think this is a real threat in the future. And when would a worker/ company/ first respondents be most vulnerable…….during a disaster! So, there are security issues that just must be considered.
- Are your staff’s homes suitable: Brendan Health & Safety story, adequate internet (today but tomorrow), schools out example….. 39% of companies are using WFH today and a whopping 75% expect that to grow WFH BUT as I said earlier, only a few firms are checking suitability and security…only a few firms are testing WFH on a meaningful scale……only a few are ensuring that this approach is doable during a natural disaster including communication and control of workflows.
- The other key stat coming from user research is the duration issue…..WFH may be great, for some resources, for a short period of time….. Physical and Cyber Security issues. 76% wouldn’t want to be there more than 4 weeks…….almost ½ would want to get out of the house in under 2 weeks…… Criticality of the worker, security, suitability of the home office and duration are critical considerations here.
- THIRD topic is Static Recovery – really 3 major issues have emerged with it….. Hurricane Sandy two major providers affected in New Jersey. Issues with being too close. We saw this in Hurricane Sandy where the flooding almost, within inches, almost knocked out one of the largest recovery providers in the area across the river in NJ. By definition, static recovery requires you to pick a recovery site before you know what the event is…….how is that possible to do??
- 2nd issue with Static – the facility is TOO SMALL. Some syndication levels can be 15:1 or higher. Not 1st caller you may be re-directed far away! Given the over-subscribed nature, on average 8x……some facilities we’ve seen as high as 50x………these providers put the burden on their customers to “get in line” so they will have a seat…..and of course they charge to get in line…..whether a disaster happens or not. This business practice seems odd, but it is the only way these static providers can manage demand in an area wide event. Why would you pay for something that may not be available when you need it?
- 3rd emerging issue with Static is that it is TOO FAR AWAY. In planning your employees may say they will travel far away but will they due to family commitments? The fact is that the static recovery site…may be too far to be accessible in a disaster…..no gas, 4 hour commute, no public transportation, etc. What we’re also seeing is that employees may want to choose their own personal needs or those of their family over the company – do they want to leave their loved ones to brave a desolate city with no power or support services, with first responders stretched thin…..especially to go a long distance?? Doesn’t make sense and we think this is leading to the emergence of WFH – with the challenges noted….. SOOOOOO,
- What are the requirements of the FUTURE?? Workplace recovery needs to be secure and safe The WR site needs to be flexible - determined when the event happens based upon the circumstances at play – to ensure it is up and out of the danger zone Workpace recovery needs to be local – close to where the employee usually works or lives, or far away if they aren’t there Resilliency needs to come from a network of sites, not a single site that promises not to go down (DC example) WR access needs to be guaranteed – with no commercial pressure to “get in line” or hiding of over-subscription rates/ magic algorithms