3. How many times have you not heard the knock at your door?
How many times have hard-of-hearing clients missed their parcels because we didn't use the
doorbell?
How many times has it been delivered to the wrong address?
How many times has something been undelivered even though you're at home?
So far in period 6, 27.5% of all customer inquiries related to the above questions and that’s
only the customers who have contacted us!
The primary goal of Hermes Here is for more parcels to connect
first time, reducing our complaints and enquiries, therefore
improving our brand reputation!