This document contains the professional summary and details of Biswajit Nayak. He has over 5 years of experience working as a Linux Administrator at Tech Mahindra. Some of his key responsibilities include handling outage calls, performing troubleshooting according to ITIL guidelines, managing users and file systems, and coordinating with internal and external teams to resolve issues. He has extensive experience working with technologies like Unix, Linux shell scripting, Perl scripting, and monitoring tools like Nagios.

1. Biswajit Nayak
E-Mail: bnayak9@yahoo.com
Contact: 9692720680, 7798880085
Professional Summary:
Working as Linux Admin at Tech Mahindra (May 2014 to Present).
• Experience under Infrastructure Management Services in Tech Mahindra Ltd.
• Experience in production application support and Linux server support projects.
• Experience of working in customer facing environment.
• Coordination with internal as well as external teams for resolving the issue as per ITIL guidelines.
• Trained and mentored new resources joining into project.
• Documenting new challenges faced in technical troubleshooting.
Projects:
USH Linux
Description: Performing analysis and troubleshooting on Linux Servers as per ITIL guidelines
Client: AT&T
Role: Linux Administrator
Responsibilities:
• Handling outage calls and providing resolution and analysis of the issue.
• Process based resolution for the tickets and documenting new incident.
• User management and group management in Linux servers.
• Disk Management and File System management with LVM.
• Vendor coordination and faulty part replacement – IBM, HP support and Dell.
• Implementing Change Request and coordinating till the successful completion of task.
• Engaging and coordinating with internal teams to get the issue resolved.
Thunderbird PAS
Description: Production Support to Mission Critical (MC) and Non Mission Critical (NMC) applications
Client: AT&T
Role: Application ASE
Responsibilities:
• Responsible for maintaining high availability of 9 applications as per the SLA as primary contact.
• Handling outage calls and providing resolution and analysis of the issue.
• Process based resolution for application tickets and documenting new challenges.
• Optimizing daily activities through Automation.
• Creating and implementing Change Request.
• Maintaining users and groups of application and handling user access provisioning.
• Coordinating with development teams while patching of applications.
• Hosting and presenting meeting with application owners and other teams.
• Representing application cluster in internal project meetings and discussions.
• Providing on call support whenever required.
• Training new resources joining the application cluster and coordinating with internal and external teams
for their access on tools and servers.
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2. EMOC
Description: Monitoring server alerts and performing troubleshooting as per ITIL guidelines
Client: AT&T
Role: EMOC Analyst
Responsibilities:
• Monitoring and resolving alerts related to production and non-production servers at level 1.
• User management and group management in Linux servers.
• File System management on the request tickets created by users.
• Raising outage calls as per the defined ITIL process.
• Coordinating with various internal as well as external teams on outage calls.
• Engaging vendors - IBM, HP support and Dell for hardware replacement as per the instructions from
level 2 teams.
• Preparing new documents and modifying old documents as per project needs.
• Mentoring new joiners and handling their joining formalities in project as specified by client.
Tools Used:
• Database : Toad, SQL*PLUS
• Ticketing : BMC Remedy
• Monitoring: Nagios, Interscope
• Remote access: Putty, TeamViewer, Windows Remote Desktop
Technologies Known:
• Unix Operating System
• Windows Server 2008
• Unix Shell Scripting
• Perl Scripting
Additional Achievements:
• Tech Mahindra Certified Infrastructure Support Professional.
Educational Qualification:
Degree Specialization Institution Year of passing Percentage
B.Tech ENTC Biju Patnaik University, Odisha 2012 72
CHSC Science Stewart Science College 2008 73
BSE Matriculation Secondary Board High School 2006 83
Personal Details:
Name : Biswajit Nayak
Date of Birth : 30th
May, 1991
Marital Status : Single
Address : A17-804, Sparklet, Hinjewadi-3, Pune, Maharashtra
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