Getting started with Process Mining also means to motivate the Management Board to do it. Of course there are always a lot reasons not to start with Process Mining - Here you have some hints how to prepare your mindset for a pitch in front of the management board.
Process Mining - How to survive the Pitch in front of the Management Board
1. DATANOMIQ GmbH | Franklinstr. 11 | 10587 Berlin
Motivating Process Mining
to Decision Makers
How to finally get started with Process Mining in your Company!
2. Chief Data Scientist
(and Founder)
Since 2015
Since 2015 Founder & Author
Since 2016 Lecturer
Data Science & Data Strategy
Benjamin
Aunkofer
5. With Process Mining specialized data miningalgorithms are applied to event log data in order to identify trends, patterns
and details contained in event logs recordedby an informationsystem like an ERP- or CRM-System. Process mining aims
to improveprocess efficiency and audit capability as well as better process understanding.
Target 1
Realtime Process
Discovery
Transparency of recently,
daily or near-realtime
appearing eventsis the main
target of doing Process
Mining.
Target 2
Process
Optimization
ProcessMining is the best
method to find potential
improvementof process
performance by identifying
bottlenecks, waiting time and
unnecessary loops.
Target 3
Process
Audit
Together with analytical
methods like Journal Entry
Testing is ProcessMining the
best analytical compliance
check, e.g. for Segregationof
Duties Testing.
Process Mining
6. Process Mining – Stakeholder`s unbelief
Process Mining should create transparency about the processes.
That's not everyone's interest.
Furthermore, Process Mining does need data.
It does need somebody to sit in front of it.
It does need communication.
7. CIO
Process Mining
CEO
COO
We know our processes very well.
And they are documented.
There is no need for observation.
With Process Mining we will just find out
what we already do know.
8. Is it possible to describe the process in few
sentences?
If no, Process Mining probably makes sense!
9.
10. CIO
Process Mining
CEO
COO
We should not waste our capacity
with understanding micro-processes
such like O2C or P2P.
That’s why Process Mining is not
the right thing for us.
We need a high-level approach.
11. Typical first projects starts with O2C- or P2P-
processes.
If you want to start small and roll-out roll-up
for the whole company, it is a bottom-up approach.
Of course, you can do it the other way around.
And sometimes you should!
12. Top Down Approach
Bottom Up Approach
Process Overview
Process Audit Analytics
Process Performance Analytics
Detail (Change) Logs
Exotic Process Variants
Target-Process Deviation
Process Loops
Waiting Time
Double Work / Inefficiency
Prozess Standardization
Material Flow
Business Events
13. CIO
Process Mining
CEO
COO
We have already a lot tools
for this and that.
We should better clean up our IT-
infrastructure instead of starting with
new tools.
15. Tools for Process Mining can run on
your own server / cloud.
But also stand-alone on anybody’s notebook.
Or let it run in the external Cloud.
Or integrated already in your
existing tool set? (e.g. Power BI)
16. Furthermore, if you are clever…
… you stay independent of specific
Process Mining Tools.
18. It depends! ☺
Is Process Mining expensive?
… on the tool, the database, in-house skills
and consultant partners.
19. CIO
Process Mining
CEO
COO
We haven´t even documented the
target process. We still do not know
how the process looks like.
An observation makes no sense for
the next years.
20. A lot leaders want to find “their process
model” in any Process Discovery.
Process Mining is not modelling
something into a process.
21. But Process Mining can be used,
to understand the real process.
And in the real process we will find bad and
good patterns. We will find best practise.
And we can use the understanding of
real best practise to model the target process.
22. CIO
Process Mining
CEO
COO
We need to understand the
customer demand, improving our
products and services.
Process Mining is not the right
tool to do that.
24. Yes, other analytical approaches make more
sense if it comes to customer understanding
and best offering.
But if we are dealing with a lot service
processes such like customer services,
logistics and warranty…
… Process Mining can not just reduce
process costs, but also increase customer
satisfaction!
27. We do not get started gaining transparency,
because the process is not transparent?
Let’s get started. Fill blind spots!
We have a critical process?
28. CRIPS-DM stands for „Cross-Industry Standard Process for Data Mining“
CRISP-DM