BMI's Global-OMS is a direct response order management and fulfillment system which supports multiple programs in multiple countries, languages and currencies. The system handles continuity, catalog, DRTV, e-Commerce and mail order fulfillment. Functions include order processing, payment processing, dunning, installments, inventory control, reporting and all related functions.

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5. We work with each client to determine the best possible reporting options throughout the project lifespan. For many, our existing reports meet their needs. Others may decide that a current report is close but needs some modifications. And, we often create new reports as requested . At BMI, your reports will be built to meet your needs. BMI Sample Reports

6. We’ve run our own call center and understand how to help your CSR’s to do the best job. CSR’s can quickly and easily retrieve customer accounts based on account #, invoice #, name, address, phone number, email address or even just part of a name or zip code. BMI’s secure web-based systems will automatically display all screens in the appropriate language for each operator.

7. Screens are simple and user-friendly. We provide as much information as possible on each page to help operators handle customer inquiries and requests quickly and accurately.

8. Minimal time is required to teach operators how to use the system because it “tells” them what to do at every step. The system confirms every transaction or process in real time. If they make a mistake, the system lets them know immediately.

9. Your operators will have the tools, information and scripts they need to help them retain customers and offer cross-sells or up-sells as appropriate for your project. Customer service letters can be edited and printed or emailed directly from the system. Everything is built to meet your requirements.

12. For more information, contact Barry Blumenfield at (203) 663-6012 or barry@bmigroup.com www.bmigroup.com End