ENG-AtilganSesenResume-May.15th.2015-for.PMscada

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ATILGANSESEN
1
ATILGAN SESEN
1392, Rue St Thomas
Longueuil, QC J4J 3R3
Cell: (514) 836 3284
Email: sesenatilgan@gmail.com
http://ca.linkedin.com/pub/atilgan-sesen-ccna-voice-ccna-ccent/37/160/157/
05/12/2015
Objective
IT Services, Consulting and IT (Information Technology) Architecture.
Currently I am looking for new contracts and also I am looking for
new sales representatives to sell services on commission.
Professional
Experience
PM SCADA Inc. February 2015 - Present
ICT Infrastructure and Telecommunication
Companies: Jarislowsky Fraiser Limited, Ciment McInnis, Equitas,
Montreal Pita.
 Over 23 years of IT experience in different fields.
 We can provide all kind of IT services to your enterprise.
 If you do not have an IT department or your IT department is
not as it needs to be, we can build your IT department from
scratch or take over the existing IT department.
 We are a Quebec Incorporation. You can expense our
invoices.
 100% guaranteed solution. If we cannot resolve the problem,
you will not be charged for the particular problem.
 If you need someone permanently on premises we can place
one of our engineers. Or we can provide you the services
when requested. Remote assistance is also available.
 If you need to document your IT infrastructure we can analyse
the existing IT infrastructure. Document it and make
suggestions for improvements.
 We can write stand-alone windows applications for your
company according to your needs (In any programming
language that you request for). PowerShell, Visual Studio (C+
+, vb), php, asp, etc.
 We can build web sites for you.
 We can build your server farm and install them in the racks.
 We can build your complete network with routers, switches,
switch panels, virtual network environment with virtual
machines, etc.
 We can build your VOIP (Voice Over IP) network system.
 We can build your security camera system.
 Supporting clients at Level 3, 2 and 1 according to their
needs.
Genetec March 2014 – February
2015
Network Administrator, Video and Application Specialist
Company: Security – Video

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Type of Job Contract: 9 Months Contract
 Supporting clients with issues for video surveillance IP cameras.
 Troubleshooting network issues. TCP, UDP, Port Issues.
 Monitoring the network with Wireshark, performance monitor and TCP
View.
 Troubleshooting SQL database issues.
 System/Server administrating and troubleshooting issues with windows
systems connected to Genetec systems. Configuring and maintenance of
VMware, ESXi, HyperV.
 Monitoring the application processes with Procdump.
 Review, monitor, watch out for SLAs and escalate all high to low priority
incidents if needed.
 Troubleshooting and documenting using Microsoft CRM.
Environment
Routers & Switches
Windows 2008
Clients
Cisco 3900, 3800, 3600 series, 2621XM, 2801, 2811
Many
http://www.genetec.com/solutions/resources?viewall=true
Vocalcom North America April 2013 – March 2014
Network Administrator, Voice and Application Specialist
Company: Telecommunication – Voice.
Type of Job Contract: 1 Year contract
 Install, configure, operate, monitor and troubleshoot routed and switched
networks, including but not limited to implementation and verification of
connections to remote sites in a WAN (Frame Relay, HDLC, PPP, PPPoE,
VPN technologies). Knowledge of mitigation security threats, wireless
networking concepts and terminologies. Also IP, IPv6, VTP, STP, RSTP,
VLANs, Ether channel, VLSM, NAT/PAT, ACLs, DNS, DHCP, Telnet/SSH,
Cisco CLI, Wi-Fi (IBSS, BSS, ESS, MESH, WEP, WPA). Configuring such
routing protocols as RIP/RIP2, IGRP, EIGRP, OSPF, IS-IS, BGP. Path
control, Redistribution. Layer 3 Switching, Redundancy in the campus
(HSRP, VRRP, GLBP), Port Security, Wireless LANs
 Working knowledge of Voice Network Technologies: CME, CUCM, CCP,
CUC, QoS and CUPS, LDAP, DTMF and DRS, PSTN, PBX, RTP, RTCP, DID,
ePhone, ePhone DN, POTS and voip Dial Peers & dial patterns, IP phone
registration, VLAN Trunking/Tagging, Voice VLAN, SIP Trunk, SIP proxy,
SIP phone registration, DHCP and TFTP Services
 Working knowledge of VPNs (Site-to-Site, Remote Access, IPSec, SSL,
WebVPN, GET VPN, DMVPN, ezVPN), Cryptography, AAA, Radius,
TACACS+, Kerberos, Cisco Authentication Proxy, Access Lists, NBAR, IOS
Firewall, IOS Security, 802.1x, CBAC, DDoS prevention, Cisco IDS, Cisco
IPS, Cisco CSA, PKI, CA, Cisco Secure ACS, Cisco VPN Concentrator,
Cisco PIX / ASA Firewalls, Cisco VPN Client, Cisco AnyConnect Client,
Cisco CSM, Cisco NAC, Cisco IronPort, (ScanSafe, Cisco ASA 1000V),
Fortinet Firewalls. Mitigating Security Treats (VLAN and Spoofing Attacks,
STP Attacks), VACL,
 Administering the Hermes.Net and VMC (Vocalcom Media Center)

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 System Administration: Active Directory, Windows 2012, Windows 2008
servers, Windows 8, 7 and XP clients. Configuring and maintenance of
VMware, ESXi, HyperV.
 Supporting Cisco and Avaya voice hardware
 Implementing and Troubleshooting ACD, IIS and SQL servers
 Authoring scripts using .Net, Java Scripting and SQL
 Backing up data to Data Center and NAS
incidents if needed. Troubleshooting and documenting using Sales Force
System.
Environment
GSK (Glaxo Smith Klein) Alphanumeric, Services IHD, Modis Canada,
April 2011 – March 2013
Network Admin and Security Specialist
End Client: GSK (Glaxo SmithKlein: www.gsk.com) – Pharmaceutical
Type of Job Contract: Yearly renewed contract
networks, including but not limited to implementation and verification of
connections to remote sites in a WAN (Frame Relay, HDLC, PPP, PPPoE,
VPN technologies). Knowledge of mitigation security threats, wireless
networking concepts and terminologies. Also IP, IPv6, VTP, STP, RSTP,
VLANs, VLSM, NAT/PAT, ACLs, DNS, DHCP, Telnet/SSH, Cisco CLI, Wi-Fi
(IBSS, BSS, ESS, MESH, WEP, WPA). Configuring such routing protocls as
RIP/RIP2, IGRP, EIGRP, OSPF, IS-IS, BGP. Path control, Redistribution
 System Administration: Active Directory, Windows 2008 servers, Windows
8, 7 and XP clients. Configuring and maintenance of VMware, ESXi, HyperV.
 Managed a team of 5 people.
Environment
Routers
Switches
Firewall
Cisco 7600, 7300, 7200 series; 5940
ESR; 2600 & 1800 series
Cisco catalyst switches 6500, 5500,
3550, 2950
ASA 5500-X Series
GSK (Glaxo Smith Klein) – Ajilon Consulting March 2007 – April 2011
System Admin and Level 2 - Senior International IT Help Desk Analyst
Routers
CUCM Version
Windows 2008 ACD (Auto Call
Distributer), IIS & SQL Servers
Call centers supported
Cisco 3900 and 3800 series, 1861 ISR,
2621XM, 2801
8.5, 6.0
94 Servers each
100+ (Over 5000 users)

ATILGANSESEN
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 Troubleshooting and giving Level 2&3 technical support to GSK Corporate
and R&D Dept. in English, French and Turkish for their IT Issues.
 Troubleshooting and giving technical support to VPN (Virtual Private
Network) Clients. Checking and trouble shooting of their Soft token and
hard tokens (resetting, synchronizing, re-issuing, clearing the PIN and
putting it in to new PIN mode or next PIN mode); Trouble shooting the
Cisco VPN accounts, FiberLink, Cisco, iPass and Juniper Network Junos
Pulse accounts and software; Monitoring the clients’ connection to the
company’s Intranet, giving them a new PIN; using ACE Server/RSA Security
Console.
 Supporting the GlaxoSmithKline Users & Executives worldwide on their log
on issues, Network connectivity and Access management related issues.
incidents to other levels if needed. Troubleshooting and documenting using
Remedy Incident Management System.
 Helping users on File share access issues.
 System Administration: Active Directory, Windows 2008 servers, Windows
8, 7 and XP clients. Configuring and maintenance of VMware, ESXi, HyperV.
 Checking the account information of the clients using DirView, Active
Directory and Remedy.
 Checking the status of the clients’ XP, Win7 Network account; resetting
their login passwords; unlocking the locked network accounts using Active
Directory.
 Troubleshooting the company’s intranet problems (Internet Explorer
problems, Sametime Connect, Office Communicator and TeamViewer,
routing tickets for network issues with remedy when needed)
 Troubleshooting the hardware software issues (exp. Local and network
printers; laptop reset and other laptop issues; desktop issues); Installing
applications, assisting clients to purchase a license and troubleshooting
the installing application AIT (Application Installation tool)
 Provide CRM (Oracle-Siebel) technical assistance to sales forces.
 Troubleshooting and giving technical support to Outlook and Lotus Notes
 Trouble Shooting over 800 software business and R&D software (exp.
Excel, word and other office applications, rumba and some other R&D
software)
 Managed a team of 5 people.
Environment
VPN Servers
File Share Servers
Exchange Servers
Domain Servers
DFS Servers
VoiP Servers
Application Servers
24 Servers
83 Servers worldwide
3 Servers
9 Servers
27 Servers
3 Servers
2 Servers

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Lotus Notes Domino Servers
Lotus Notes Distribution Lists
Users supported
4 servers
25 000+ Distribution lists
70 000+
GSK (Glaxo Smith Klein) – Ajilon Consulting August 2006 – March 2007
Level 1 - IT Help Desk Analyst
 Providing Level 1 support for any kind of IT issues
 Working as a generalist and creating tickets for the issues that were
notified by email, requests made by phone and chat client
 Escalating the tickets to proper departments, resolving issues that I could
resolve
Environment
Tools Remedy, Active directory, Lotus Notes,
Sametime chat client, Remote desktop
and Remote assistance
MicroAge December 2008 – May 2009
System Admin and Local Support
End Client: Sanofi Aventis – Pharmaceutical
 Similar duties were performed as in GSK (Glaxo Smith Klein)
Environment
VPN Servers
Exchange Server
Domain Server
Application Servers
Users supported
3 Servers
1 Server
1 Server
2 Servers
2 500+
Teleperformance February 2006 – August 2006
Technical Support Agent
End Client: Sympatico Bell Canada – Internet Service Provider
 Troubleshooting and giving tech. support to Sympatico Bell Canada
customers with their internet connectivity issues, email problems
(Receiving/Sending), Problems with MSN Premium and Freedom
Environment
Users supported 73 000 in Ontario and 61 000 in Quebec
Erbil Computer August 1993 – August 1998
Computer Programmer and System Analyst
End Clients: Multiple companies and end users were supported and personalized
applications were authored for the clients in requested platforms
Certifications

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 CCDP (642-874 ARCH)
 CCNP R&S
 CCNP Switch Exam (642-813)
 CCNP Route Exam (642-902)
 CCDA (640-864 DESGN)
 CCNA Security
 CCNA Voice
 CCNA R&S
 CCENT
 ITIL (Information Library Infrastructure Library) Foundation V3
 Genetec Certifications: Security Center, Omnicast, Stratocast
 Dell PowerEdge Cloud Certification
 EBAM Computer INSTITUTE
Certificate: Computer Hardware and Electronic Design Certificate
 EBAM Computer INSTITUTE
Certificate: Computer Operating Systems Certificate
Education
 June 2001 - YORK UNIVERSITY
Bachelor in Computer Sciences (Honours Program) (Completed 3 Years)
 June 1998 - DOKUZ EYLUL UNIVERSITY
Bachelor of Computer Programming
Languages
 English Full Professional Proficiency
 French Full Professional Proficiency
 Spanish Limited Working Proficiency
 Turkish Native
Technical Skills Summary
Cisco License # CSCO12209459
EXIN ID # EXIN161542
Genetec # 794213

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networks, including implementation and verification of connections to
remote sites in a WAN (Frame Relay, HDLC, PPP, PPPoE, VPN technology).
Knowledge of mitigation of security threats, wireless networking concepts
and terminology. Also IP, IPv6, VTP, STP, RSTP, VLANs, VLSM, NAT/PAT,
ACLs, DNS, DHCP, Telnet/SSH, Cisco CLI, WLAN, Wi-Fi(IBSS, BSS, ESS,
MESH, WEP, WPA). Configuring such routing protocols as RIP/RIP2, IGRP,
EIGRP, OSPF, BGP. Path control, Redistribution
 Install, Configure, Implement, Manage and Monitor VPNs (Site-to-Site,
Remote Access, IPSec, SSL, WebVPN, GET VPN, DMVPN, ezVPN),
Cryptography, AAA, Radius, TACACS+, Kerberos, Cisco Authentication
Proxy, Access Lists, NBAR, IOS Firewall, IOS Security, 802.1x, CBAC, DDoS
prevention, Cisco IDS, Cisco IPS, Cisco CSA, PKI, CA, Cisco Secure ACS,
Cisco VPN Concentrator, Cisco PIX / ASA Firewalls, Cisco VPN Client,
Cisco AnyConnect Client, Cisco CSM, Cisco NAC, Cisco IronPort,
(ScanSafe, Cisco ASA 1000V), Fortinet Firewalls
 Install, configure, operate, monitor and troubleshoot CME, CUCM, CUCX,
CCP, CUC, QoS and CUPS, LDAP, DTMF and DRS, PSTN, PBX, RTP, RTCP,
DID, ePhone, ePhone DN, POTS and voip Dial Peers & dial patterns, IP
phone registration, VLAN Trunking/Tagging, Voice VLAN, SIP Trunk, SIP
proxy, SIP phone registration, CTI, ACD, IIS, IP VPN, PRI, T1, DHCP and
TFTP Services
 Proprietary Solutions with Strong Troubleshooting & Reverse Engineering
 First, second and third level help desk technical support and
troubleshooting on IT network.
 Problem Management & Root Cause Analysis
 Service Improvement
 Incident Management
 Remote Systems Administration
 IT Operations
 IT Service Management
 Technical Documentation
 Migration Plan
 System Analysis
 Evaluation of new technologies
 Authored and developed 1000+ software applications & scripts including:
Automation software that allowed companies to manage databases and
publish the database online (with intensive, interactive graphics), web
scripts;
 Customized office / business automation software (account activity,
inventory);
 Database Management software (Input, Output, Search);
 Picture viewer program with corporate logo and company information;
 Labeling program that creates customized barcodes for a variety of
products;
 A debugging software for troubleshooting applications;
 An online web-shop that allowed for on-line sales;
 Online forms, web e-mailing pages, Forums and BBS;
 Wrote source codes for company Programmer libraries;
 Designed Interactive CDs, complete with interactive menus (Promotional
company CDs; Company Catalogs; Interactive Year book design for
schools in CD format with intensive graphics, videos and animations);

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 Created micro-control compiler and programming electronic devices by
using a micro-controller;
 Using WIN API’s to create hardware diagnostic software;
 Graphic and web design
 Electronics and Micro-Controllers were used and programmed. The ones I
used the most were Arduino (Open-source electronic prototyping platform
allowing to create interactive electronic objects.) and DS5000 (Dallas
Semiconductors 5000)
Technologies
 Active Directory Domain Services (AD DS), LDAP
 Adobe Creative Suit (Photoshop, Premiere)
 AIT (Application Installation Tool Versions 1.0-3.0)
 CSP
 DirView
 DHCP (Dynamic Host Configuration Protocol)
 DNS (Domain Name Service)
 Hardware Support (Digital Camera and Video Camera, Laser and Inkjet
Printers, Scanner, CD-R)
 Install Shield
 Lantern
 Lotus Notes
 Macromedia Director
 MS Internet Information Server (IIS), v4, v5, v6, v7
 MS Office 2003, 2007, 2010 (Access, Front Page, Excel, Word,
Communicator, Outlook)
 Operating Systems: MS Windows 3.1, 95, 98, XP, Vista, 7.0, 8.0; Linux:
CentOS (5.0, 6.0), Debian (6.0, 7.0), BackTrack (3.0, 5.0); Cisco IOS; DOS
(Disk Operating System - MS and IBM versions: 5.0, 6.0, 6.22, 7.0);
 Process Monitor (ProcMon)
 Programming and Scripting: .Net, Java-script, ASP (Active Server Pages),
Delphi, HTML, PHP, SQL (MS Access Programming, VBScript, Visual Basic,
Assembly (Macro and Turbo), Basic Pascal (Borland, Turbo), Cobol, C
 Remote Connection And Chatting Applications: Teamviewer, Remote
Desktop , Remote Assistance, mRemote, DameWare, Join.Me, GoToMeeting
(Citrix), Sametime Connect, MS Office Communicator, WhosOn Client
 Robocop
 Routers: Cisco, Linksys, D-Link, Netgear, Segamcom
 Security VPN (listed below), Cryptography, AAA, Radius, TACACS+,
Kerberos, NBAR, IOS Firewall, IOS Security, 802.1x, CBAC, DDoS
prevention, Cisco IDS, Cisco IPS, Cisco CSA, PKI, CA, Cisco Secure ACS,
Cisco PIX / ASA Firewalls, Cisco CSM, Cisco NAC, Cisco IronPort,
(ScanSafe, Cisco ASA 1000V), Fortinet Firewalls, applications (Adware
Removers, Anti-Viruses, Firewalls, SpyWare and Trojan Removers)
 Servers: Asterisk, Free Switch, MS Windows Server NT3, NT4, 2000, 2003,
2008, ACD Server, MySQL Server, MS Exchange Server OWA, FTP Servers
 SHOTS
 Spiceworks
 Support Server
 Switches: Nortel, Cisco, Linksys, Juniper Networks
 Symantec Antivirus Corporate Edition

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 TCP/IP v4, v6
 TCP view
 Telephone Systems: Cisco Unity 4.2, 8.6 and Unimax; Avaya One-X; Ice
Agent
 Ticketing System: Microsoft CRM, BMC Remedy Incident Management
System, Sales Force
 VMWare (Workstation, Server), ESXi , vSphere
 VoiP (Voice over IP): CME, CUCM, SIP, ACD, Asterisk Server, Free Switch,
Cisco Voice box, Hermes.Net, VMC (Vocalcom Media Center)
 VPN: Site to site and remote access VPN, SSL, WebVPN, GET VPN, DMVPN,
ezVPN, IPSec, ACE Server, Cisco Agent, Windows VPN, Citrix VPN, Forti
VPN, FiberLink, iPass Connect, Juniper Networks Junos Pulse, RSA
Security Console
 Web filter: Baracuda
 Wireshark
References
Furnished on demand

ENG-AtilganSesenResume-May.15th.2015-for.PMscada

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