Ashley Rice received a congratulatory email from Teresa Boyd on August 25th, 2014 for achieving 95% or better quality in customer calls for the month of July. Boyd praised Rice for her customer-focused work and for helping improve the customer experience, noting this as an example of positively impacting how the company interacts with callers. Boyd thanked Rice for all of her efforts.

1. Congratulations:
Ashley Rice
From:
Teresa Boyd
On This Day:
8/25/2014
Customer focused
Nice job on achieving 95% or better quality for the
month of July! This is one fine example of moving the
needle on CEM & remembering how we impact the caller
experience! Thanks for all that you do!