How to control agitated patient party
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COMMUNICATION SKILLS
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How to control agitated patient party
- 1. How to control agitated patient party Dr. Arkaprovo Roy Assistant Professor Department of Surgery Malda Medical College
- 2. • Everything can not be written in the book
- 3. A - ATTEND, DON’T AVOID B - BE BUSY, DON’T BYPASS C - BE COMPREHENSIVE , DON’T CONFUSE D - DISPERSE, DON’T DISINTEGRATE E - BE EFFECTIVE, DON’T HURT THE EMOTION F - FEEL , DON’T FIGHT
- 4. G - BE GENTLE, DON’T GRUMBLE H - BE HUMBLE, DON’T HUMILIATE I - INSPIRE, DON’T IGNORE J - ENJOY , DON’T BE JITTERY K - KIND, DON’T BEHAVE LIKE KING L- LOVE, DON’T HIDE LAPSES
- 5. M – MONITOR, NO MIRACLE N – NOTE, DON’T SAY NO O – OBSERVE, DON’T OVERLOOK P – BE PATIENT, DON’T PANIC Q – QUERY – YES ANSWER, DON’T QUARREL R – BE RESPONSIBLE, DON’T BE RUDE
- 6. S – SETTLE , WITHOUT BEING INSENSITIVE T – TRUSTWORTHY, DON’T OVERTREAT U – UNDERSTAND, DON’T UNDERESTIMATE V – BE VIGILANT, DON’T VIOLATE
- 7. W – WONDER X – X –FACTORS Y – YOUR FAULT – MAY BE / MAY BE NOT Z – ZERO STILL U HAVE TO DO YOUR JOB.
- 8. Welcome to the messy maze of Medical world