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KPI’s: 
- Profitability 
- Customer Satisfaction 
- Effectiveness 
- Productivity 
- Sales 
Aon Hewitt 
Talent Practice 
HOW TO CORRELATE 
BUSINESS PERFORMANCE 
EMPLOYEE 
ENGAGEMENT 
Determine the 
organization’s 
objectives 
COLLECT HISTORICAL AND CURRENT 
1 ORGANIZATION DATA FOR SALES PER DIVISION 
Organization Sales Achievements 
CEO - 60m 
VP - consumer sales 
40m 
Sales Manager A 
15m 
Sales Manager B 
9m 
...... 
VP - corporate sales 
30m 
Sales Manager C 
8m 
Sales Manager D 
11m 
...... 
Risk, Insurance, Human Resources 
Consider and normalize factors that play a 
role in final results: 
- Region/market conditions 
- Competencies fit against best practice 
- Product/services 
Measure over 3 years 
to identify trends, 
and bring sustainable 
focus for action 
planning 
LEGEND: 
Highly Engaged 
Passive 
Moderately Engaged 
Actively Disengaged 
0% 
10% 
-10% 
-3% 
20% 
10% 
20% 
-3% 
-10% 
3 MAP SALES RESULTS TO EMPLOYEE ENGAGEMENT 
2 EXTRACT ENGAGEMENT SCORES AND 
DISTRIBUTION FOR YOUR SALES TEAMS 
4 CLASSIFY AND AGGREGATE BASED ON 
ENGAGEMENT DISTRIBUTION 
* EE: Employee Engagement 
Individual 
Results 
Individual 
Scores 
• 20m 
• 10m 
• 15m 
• 15m 
• ....... 
• ....... 
• 56% EE* 
• 45% EE* 
• 66% EE* 
• 53% EE* 
• ....... 
• .......

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Correlating Employee Engagement to Business Performance

  • 1. KPI’s: - Profitability - Customer Satisfaction - Effectiveness - Productivity - Sales Aon Hewitt Talent Practice HOW TO CORRELATE BUSINESS PERFORMANCE EMPLOYEE ENGAGEMENT Determine the organization’s objectives COLLECT HISTORICAL AND CURRENT 1 ORGANIZATION DATA FOR SALES PER DIVISION Organization Sales Achievements CEO - 60m VP - consumer sales 40m Sales Manager A 15m Sales Manager B 9m ...... VP - corporate sales 30m Sales Manager C 8m Sales Manager D 11m ...... Risk, Insurance, Human Resources Consider and normalize factors that play a role in final results: - Region/market conditions - Competencies fit against best practice - Product/services Measure over 3 years to identify trends, and bring sustainable focus for action planning LEGEND: Highly Engaged Passive Moderately Engaged Actively Disengaged 0% 10% -10% -3% 20% 10% 20% -3% -10% 3 MAP SALES RESULTS TO EMPLOYEE ENGAGEMENT 2 EXTRACT ENGAGEMENT SCORES AND DISTRIBUTION FOR YOUR SALES TEAMS 4 CLASSIFY AND AGGREGATE BASED ON ENGAGEMENT DISTRIBUTION * EE: Employee Engagement Individual Results Individual Scores • 20m • 10m • 15m • 15m • ....... • ....... • 56% EE* • 45% EE* • 66% EE* • 53% EE* • ....... • .......