Tips for Customer Service in Retail
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Check out these simple but effective customer service tips for retail establishments.
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Tips for Customer Service in Retail
- 1. Tips for Customer Service in Retail Presented by:
- 2. Always greet your customers with a smile.
- 3. Wait to ask if they need assistance.
- 6. For more information on live answering services, contact: 1-800-701-7774 www.answer365.ca facebook.com/Answer365.ca twitter.com/Answer_365
Editor's Notes
- Acknowledging your customers is important because it lets them know that they are a priority to you. Have your sales staff greet each customer who walks into the store with a smile and a polite 'hello.'
- Give your customers a chance to get in the door before asking if you can help. Don't wait too long, or they'll think you don't care about their business, but give them a minute or two to look around before asking them if they need your help. Customers hate to feel as though they are being 'pounced upon' by salespeople, so be sure to give them the space they need to look around for themselves.
- If you don't have the item your customer needs, try to find them a suitable alternative to meet their needs.
- Your customers are special, because they choose to spend their money with you. Offer rewards for customer loyalty, make sure you have enough staff to meet their needs quickly and efficiently, and treat them well at all times. Without your customers, your business won't succeed, so keep them happy and they'll be back again and again.