ServiceManagers.org is an online global community of service management professionals founded in 2012. The India-Bengaluru chapter was started as a virtual chapter to serve the local service management community. The chapter offers members benefits through webinars, an annual conference, quarterly magazine, expert interviews, discussions on trends, and service management clinics. It is led by Angel Berniz, Satish Kini, Ayilur Ramnath, Kiran Kumar Pabbathi, and Raja Desikan. Membership information and contact details are provided.

1. ServiceManagers.org
India-Bengaluru Chapter
ServiceManagers.org
Trusted and Reputed Professionals
An Introduction
ServiceMANAGERS.orgSM

2. ServiceManagers.org
1 Introduction to ServiceManagers.org
ServiceManagers.org is an online community of Trusted and Reputed Professionals
founded in 2012 by Angel Berniz (Executive Advisor, Career Coach, Publisher, and
Author).
Nowadays, ServiceManagers.org is run by thousands of volunteers all around the world.
ServiceManagers.org is now the de facto global Professional Body for the Service
Manager’s profession.
Our Vision: “Stay connected with your SM peers. Improve your career opportunities”
Our Mission: “Learning, Sharing, and Networking between Service Managers worldwide”
ServiceManagers.org organization is based on a Professional Learning Community
(PLC) career development approach, sharing Ethical Principles and a Code of
Ethics worldwide.
ServiceManagers.org provides NETWORKING, CAREER GROWTH, and LEADERSHIP
opportunities through which professionals can exchange ideas, knowledge, methods,
advice, education and working assignments.

3. ServiceManagers.org
2 Why SM’org India Bengaluru Chapter?
• SM’org India Bengaluru chapter was started as a
Virtual chapter, focusing to give service to Service
Management Community in particular.
• The chapter would serve as an advisor for any
Service Management issues and suggest
solutions.
• The Chapter offers its members valuable benefits,
which can be accessed from
http://servicemanagers.org/bengaluru

4. ServiceManagers.org
3 Activities Planned
• Webinars
• Annual conference in December every year.
• Quarterly magazine focusing on Service
Management Issues.
• Interviews with ITSM experts, which will be
available in youtube.com
• Discussions with our experts - on emerging
trends and ITSM practices, which will be available
in youtube.com
• Service Management clinics every Quarter.

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4 Leadership
The following men are behind the formation of
SM Bengaluru Chapter:
Angel Berniz – Founder of SM.org
Satish Kini - President of SM Bengaluru Chapter
Ayilur Ramnath – Vice President of SM Bengaluru
Chapter & Director - Membership
Kiran Kumar Pabbathi – Director (Programs) of SM
Bengaluru Chapter
Raja Desikan - Director Training & Certification

6. • Please go to
www.servicemanagers.org/bengaluru and
click Join this chapter for Membership. You
will receive your welcome kit within 1 week.
5 Membership Information

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6 Contact Information
• Email: bengaluru@servicemanagers.org
• Twitter: #smbengaluru, @servicemanagers
• Phone: +91-9008489086

8. ServiceManagers.org
Trusted and Reputed Professionals