3. Is a value proposition that came about as a quantifier
of the customers experience.
This is very important because, the service industry is all about
delivery of service. This is what determines satisfied customers
and directly translates to good business.
Background
“It’s the little things that delight”
4. Develop an internal campaign based on the
value proposition,
The objective of the internal campaign is to create engagement and
ownership of, ‘Little things that delight’ to Enashipai employees.
The brief
“ It’s the little things that delight”
5. Engagement and ownership is an integral part of brand
building. It builds motivation that yields satisfaction.
A satisfied employee is a happy employee.
The basic expression of satisfaction and
contentment is a SMILE.
Build-up
6. The theme
that we undertake in our day-to-day activities that
puts a smile on the faces of colleagues and customers.
It’s all about the SMILE.
It’s the little things that delight
15. “It’s the little things that delight”
Venue: Entumo Conference Centre
Time: 8:00am
How far would you go to delight?
the
Date!Save
6th.Sep.14
Save the Date Invite
16. How far would you go to delight?
You are cordially invited
The Directors and Management Team
of Enashipai Resort and Spa
are delighted to invite you to attend
the auspicious occasion of
“flagging off the Delight Campaign”
6th September 2014 at the
Entumo Conference Centre, at 8.00am
Invitation (to be printed / sent on email)
21. Message card
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eat duntis doluptate periaer empelic aecumquidem. Itasimi ncillent,
sit, optatiis sin poris dolor acestiatur, untor sunt asin ra quasime
ma dolor alicaer ibusto beatur? Atemod maiosapiciis qui sequodi-
pis untibusam ut et volorat estrum
BILLAN WAMANGA (Food and Beverage Department)
Andiatur secab illende rempori andaectem fuga. Ossi volore volo
eat duntis doluptate periaer empelic aecumquidem. Itasimi ncillent,
sit, optatiis sin poris dolor acestiatur, untor sunt asin ra quasime
ma dolor alicaer ibusto beatur? Atemod maiosapiciis qui sequodi-
pis untibusam ut et volorat estrum
NASERIAN OLE NTUKU (Front Office)
“It’s the little things that delight”
22. Share the Delight wall
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eat duntis doluptate periaer empelic aecumquidem. Itasimi ncillent,
sit, optatiis sin poris dolor acestiatur, untor sunt asin ra quasime
ma dolor alicaer ibusto beatur? Atemod maiosapiciis qui
sequodipis untibusam ut et volorat estrum
BILLAN WAMANGA (Food and Beverage Department)
Andiatur secab illende rempori andaectem fuga. Ossi volore volo
eat duntis doluptate periaer empelic aecumquidem. Itasimi ncillent,
sit, optatiis sin poris dolor acestiatur, untor sunt asin ra quasime
ma dolor alicaer ibusto beatur? Atemod maiosapiciis qui
sequodipis untibusam ut et volorat estrum
NASERIAN OLE NTUKU (Front Office)
Have you delighted someone today?
“It’s the little things that delight”
23. How far would you go
to delight someone?
“It’s the little things that delight”
Screen Saver
Have you delighted
someone today?
“It’s the little things that delight”
Let delighting people
be your everyday act...
“It’s the little things that delight”
24. We are your
Delight Ambassadors
Agret Pason, Bwana Mkubwa
Agret Pason, Bwana Mkubwa
Anotha Pason, Bwana Mheshimiwa
Have you delighted someone today?
Brand Champions Screen Saver
“It’s the little things that delight”
25. Brand Champions Poster (A1)
We are your
Delight Ambassadors
“It’s the little things that delight”
Agret Pason
Bwana Mkubwa
Agret Pason
Bwana Mkubwa
Anotha Pason
Bwana Mheshimiwa
Have you delighted someone today?
