1. 23/10/2015 Outlook.com ­ dreneves@hotmail.com
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From: Cathryn Lemos * (Sensitive)
Sent: 14 October 2015 10:10
To: Lee Underhill * (Sensitive)
Subject: RE: Andre Neves ­ MTR Feedback Request
Lee
Our department, specifically me, has regularly contact with Andre on Prism processing matters.
Andre provides us with a top quality service; he always makes himself available to answer queries
and responds to emails generally within the hour in a very customer focussed manner.
Although my working knowledge of the Prism payment system is strictly limited I am very much
aware that patience and attention to detail are essential requisites for the job that Andre does, both
of which he has in excess. I cannot see how the service he provides could improve with the IT tools
he has available to him.
Cathryn
From: Lee Underhill * (Sensitive)
Sent: 08 October 2015 15:21
Subject: Andre Neves ­ MTR Feedback Request
Dear all,
I will shortly be holding Andre’s mid­term review.
Could you tell me what you think he's doing well, and what he can improve on or do
differently, with examples, by COP 16/10/15.
All feedback will be treated in the strictest confidence. Also happy for you to come and talk to
me to give feedback.
Best
Lee Underhill
HM Consul & Head of Corporate Services, Brazil | British Embassy Brasilia
T +55 61 3329 2327 | FTN (internal use only): 8455 2327
‘Respect – Excellence – Together’
/ukinbrazil @ukinbrazil
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2. 23/10/2015 Outlook.com ­ dreneves@hotmail.com
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