This document provides instructions for conducting various types of specialty property inspections. It discusses insurance loss inspections, which verify insurance claim repairs, and notes examples like hail damage, fire damage, and water damage. It also covers rush orders that must be completed within 24-48 hours, sale date inspections that require contact on a specific date, trial date inspections where the inspector must testify in court, and handling situations where the property address is incorrect. The document provides guidance on completing various inspection report forms and obtaining signatures. It emphasizes setting appointments as soon as possible and properly documenting inspection attempts and findings.

1. Amyra Property
Services LLP
Welcome to our course on Specialty
Inspections. We will be going over
some of the less common types of
inspections in this course.

2. Insurance Loss
Inspections
Insurance Loss Inspections are ordered by clients to verify that
insurance claim repairs are completed on a damaged property. These
inspections are performed in collaboration with mortgagors. In order
to protect its asset and ensure the home is being repaired, the client
orders an insurance loss inspection.
Hail damage, fire damage, water damage are examples of why a
homeowner would file a claim with their insurance company.

3. MAKE PHONE CALLS TO THE CONTACT PERSON ON THE INSURANCE FORM!
You need to try to make the appointment with the homeowner within the first 1 to 6
hours of receiving the work order. (No calls before 8 AM and not after 9 PM)
Step 1. Make an appointment as soon as possible
Every call attempt must be documented in the Info/Comments tab on the correct website
Every day make at least one phone call attempt. The next day try the AM, then the PM.
Alternate your times that you call each day.

4. Once your appointment is set, write and record it in this
format on the website: Appt. set for Thurs, 4/29 @ 9 AM
Tip: When speaking to the homeowner, just say ‘Your mortgage company wanted me to come by
and take some photos of the completed repairs. Is everything 100% finished or are they still working
on it?‘. If the repairs won’t be completely finished until next Tuesday, then maybe it would be best to
set the appointment up for Wednesday or the following day.
It’s not so much that the inspection has to be completed right away, but that the
appointment is set right away.
Setting the appointment will cause everyone to relax and stay calm.
Anytime we are involved with other people’s money, there is a certain degree of
tension involved.
Setting the appointment as soon as possible will stop the calls to the mortgage
company, and from the mortgage company to your clients, and then to you.
Set the appointment As Soon As Possible.

5. The 4 core photos
Photos of all completed repairs according to the Scope
of Work
Photos of all unfinished or incomplete repairs
according to the Scope of Work
A photo of the signature page that the homeowner
signs
PHOTO REQUIREMENTS:
Core Photos: the basic front of house, two proof of address (street sign and house #) and street view photo
Scope of Work: is the insurance adjusters list of repairs that they are paying for.

6. Note: You as an inspector are NOT authorized to climb ladders or to climb on the roof to
inspect the roof. This is where the zoom on your cell phone camera comes in. Try to
capture at least a couple good 5×5 square foot area shots of the roof to help show the
condition of the roof close-up.
Download and print the form/instructions and Scope of Work (list of repairs) from the
work order which will appear as an attachment. The homeowner needs to sign it.
Every inspection has to be signed by the homeowner (unless the client does not require it
for roof inspections) or unless your client otherwise states that you have permission to
allow the contractor to sign it.
The form they are signing is a statement as to the percentage of completion that the work
was performed. It also proves that we actually conducted the inspection. If for any reason
the homeowner does not agree with your assessment of completion percentage and
refuses to sign the form, no problem. We just tell them that we can turn it in as is after
indicating the homeowners’ reason for not signing the form.
Remember to bring your paperwork!

7. Materials on the job-site do NOT constitute a repair. A stack of sheet-rock is NOT a repair.
It’s a stack of sheet-rock.
We can NEVER sign our name for the homeowner. In most cases, we have to get
permission from our client if the contractor can sign it in place of the homeowner. If a
homeowner asks for a copy, inform them that the mortgage company will provide them
with any copies they ask for by calling them.
We never tell the homeowner when they will receive their money or when they can even
expect to see their money. We do not have this information. Never guess or provide a
procedure other than the fact that you conduct the inspection and turn it into the client.
It’s up to the mortgage company to handle the documents from there.
Always take photos of all repairs whether completed or not. It is just as important to
show the work that has not been repaired yet.
If you are on the 2nd inspection for the homeowner, and they tell you the other rooms
were already inspected and paid for, if the Scope Of Work has it on there, we have to take
photos of it.
Special Things to Take Note of:

8. Sale Date Inspections differ from others in that they must be performed on a specific date.
The inspection not only requires an attempt to contact the residents on a specific date as well
as obtain the names of all the occupants. If no contact is made during the first attempt, a
second attempt is required
Caution: Our client is on a strict time frame to comply with the above options in order to
stay within the investor compliance guidelines. If for any reason, you will not be able to
complete the Sale date inspection by the due date, you must call the inspections customer
service department immediately!
25-35 Day Inspections
The due date for a 25 – 35 Day Inspection is made due to a sale. These inspections should be
completed on or as close to the due date afterwards as possible (not earlier). It is imperative
that this due date is met and that the inspection is completed on the due date listed. Failure
to complete inspections within this time frame may result in losing future work orders.
Sale Date
Inspections

9. Caution:
Rush inspections are ordered by clients when they need to make a decision
regarding the loan. Clients need the inspection results to help them make the
decision. Failure to complete the order on time may result in our client not
being able to comply with Investor Guidelines and nonpayment to inspector.
Some orders must be performed
on a rush basis. These are orders
that are due 24 or 48 hours from
the order date.
Rush Orders

10. Commercial inspections involve detailed descriptions of income-producing properties.
These may include a store, shopping center, apartment building, nursing home or
other property from which income is derived. The work order script for commercial
properties is very similar to standard field inspections.
An additional requirement for Commercial Inspections is a photo of the entire building.
Caution: You may receive a regular field inspection on a commercial property. Select
the “Commercial” option in the building type field. State the type of business in the
Commercial Inspections

11. Trial date inspections are requested when our client must go to court before
proceeding with an eviction. In this instance, you will be required to perform an
inspection 24 to 48 hours prior to the trial date and then testify in court as to the
occupancy status of the property.
Let the attorney handling the case know you will be testifying. Meet the lawyer at the
courthouse 15 minutes before the trial is scheduled to begin.
Safeguard must be contacted within 24 hours of order receipt so you can report
whether contact was made with the attorney.
After the hearing, call in the inspection results and the ruling of the court to the
Inspection Customer Service team at extension 2155. Update the inspection on
INSPI2 immediately upon completing all of the required steps.
Trial Date Inspections
-Safeguard Only
(very rare)

12. In certain situations our clients require an affidavit of occupancy be sent to a
law firm before proceeding with an eviction.
Complete a property inspection and note your findings on the form that is
provided. This form must be notarized and sent back to Safeguard. These
orders are extremely time sensitive and must be completed and received by
this firm within seven days.
An overnight number for your package will assist you with this package’s return.
Contact the Inspection Customer Service team at extension 2155 with your
questions or concerns.
Affidavit Inspections
-Safeguard Only
(very rare)

13. Gated Communities - No Access With HOA Posted
(4 Photos)
• Front (guard shack, gate, door)
• Street Scene
• Street Sign
• HOA/Management Posted Sign
Gated Communities- No Access With No HOA Posted
(7 photos)
• Front (guard shack, gate, door)
• Street Scene
• Street Sign
• 4 photos of sides of complex to support no other access points
Home Owner Associations
These letters should be printed out and carried with you while you are completing
inspections. You are required to show these letters to gate guards or management
offices to assist in gaining access. If you still cannot gain access with the letter,
please note this. You can print these off from our sites.
Letters of Authorization

14. • Take a photo of the guard's desk or inside the guard's office
• Photo of your hand on the door if in a building
• Obtain the name and number of the association, put it on your inspection
report.
(Also, photo of the management or Homeowner’s Association sign, if one is
posted.)
• Ask what is required to gain access to the property and if they can grant you
access into the complex.
• Detail what is needed to gain access to the property [i.e. a gate code, key,
transponder, etc…] This type of photo is needed for each inspection in which you
cannot gain access into the community.
Gated Communities
Others

15. On occasion, a client may provide an incorrect or outdated address. Usually our clients will
have a legal description on file that will help you locate the property. If, after receiving the
legal description, you still cannot find the property, call us immediately so that we can
inform our client. Check with the following resources before calling our office when you
cannot locate a property:
Note: While sites such as, Google, can be used to help you locate properties, they CANNOT be used to verify
the validity of an address. -Contact two of the previously listed sources to locate an address that appears to be
incomplete (i.e. RR 22). Use the source before make attempting to locate the property. Report the property as
a bad address when you are unable to locate it after using these sources.
• Tax assessor’s office
• Neighbors
• Post office
• Fire department
• Police department
Bad Address

16. I am going to show you how to fill out forms on the
next few pages. Please note you cannot use the
images as printoffs. If you need a form, a blank one
can be downloaded and printed from the resources
from the appropriate website.
Forms

17. Door Hangers
the date
you put it
on the door
the lender
the number and
extension they
need to call
InspectorADE
Put these in a sealed envelope labeled confidential and tape to the door
examples of types of door cards with different companies
-you must use the correct one for the order
7/20/2015

18. Loss Draft Forms
Lets take a look at some examples of loss
draft forms for different companies and
how to fill them out

19. client is listed under client in info tab of order
get this in info tab of order- if not listed leave blank
name of the person you are meeting with and can be found in info tab of order
listed in info tab of order
listed in info tab of order
listed in info tab of order
the date
listed in info tab of order
listed in info tab of order
listed in info tab of order

20. listed in info tab of order if any
Circle the answer
enter %
describe what is left to do
The OWNER signs here YOU sign here

21. Cyprexx version
find this info in order tab
find this info in order tab
the day you made the appt for
%
the time of the appt
your description of the home (i.e. brick home in newer neighborhood)

22. check this box if
repairs are still in
progress
what is left to do, what is done
They sign here
you sign here

23. find this in the info tab
same
Answer the
Questions

24. the owner
signs this
Fill out as usual

25. You have completed another
course!
Amyra Property Services LLP
thanks you for participating