Lead Your Hybrid Remote Team to Success: Focus on Principles and Outcomes

Johanna Rothma
n

@johannarothma
n

www.jrothman.com
Lead Your Hybrid Remote Team
to Success:

Focus on Principles & Outcomes
Mark Kilb
y

@mkilb
y

www.markkilby.com

© 2022 Johanna Rothman & Mark Kilby
@johannarothman and @mkilby
Productivity Poll
• How productive do you feel about remote work now, January 2022
?

• Please go to menti.com and enter this code: 4270 2539
2

Feelings Word Cloud
• How do you feel about remote work now, January 2022
?

• Please go to menti.com and enter this code: 4270 2539
3

Our Experience with Remote Work
• Johanna led and worked with remote people and teams since 198
7

• Roll-your-own TCP/IP and FTP (as much fun as that sounds
)

• Mark … Working with and designing systems for remote teams since 199
0

• Clients started to offshore/outsource since 200
1

• “Why can’t I hire people anywhere in the world?
ÿþ˛

• Especially if lower salaries
4

© 2022 Johanna Rothman Mark Kilby
Dispersed Teams:The New Reality
• 2020:All disperse
d

• 2021:Almost all dispersed

• 2022:Thinking about hybri
d

• We’re never going “back
”

• How do we optimize for forward?
5

Wants Needs From Work
6
What People Want Need What Companies Want Need
Work that means something (outcomes) Products that serve a need (outcomes)
Autonomy mastery, purpose

(with collaboration)
Effective teams who can create those products
Products that customers want (outcomes)
Acquire and retain customers with products
(outcomes)

@johannarothman and @mkilby © 2022 Johanna Rothman Mark Kilby
How Can We Achieve Those
Results?
7

How Do We Create Outcomes?
• Pervasive communication to
understand the work and its meanin
g

• Use that communication to
collaborat
e

• Project rhythm to verify we’re on
trac
k

• Suf
fi
cient transparency
8

Deliver Those Outcomes
• What do we need to create
collaboration at distance
?

• Hours of overla
p

• Good intentio
n

• Work together (pair, swarm, mob
)

• Team resilienc
e

• Freedom to learn early
9

Principles, Not Practices
1. Establish acceptable hours of overlap
.

2. Create transparency at all levels.

3. Create a culture of continuous improvement with experiments.

4. Practice pervasive communication at all levels
.

5. Assume good intention.

6. Create a project rhythm.

7. Create a culture of resilience.

8. Default to collaborative work.
10

@johannarothman @mkilby
1. Establish Acceptable Hours of Overlap
• Visualize “when” people can collaborate

• Fewer than four hours and agile approaches might not work for your tea
m

• Chart has hours—your team might need to work in 20-30 minute blocks
11

VisualizeYour Team’s Working Hours by Day
12

2. Create Transparency at All Levels
• What information can your team members see
?

• How easy is that information to access
?

• What information can you not easily see?
13

3. Create a Culture of Continuous Improvement with
Experiments
• Does the “book” work for you
?

• What freedom do you have to experiment?
14

• This team started with a Scrum board (not shown).They experimented with the
board on the left and then moved to the board on the right with WIP limits.
Easy Experiments: Boards!
15

4. Practice Pervasive Communication at All Levels
• Dispersed teams need many communication options
16

Dispersed Teams Require Rich Natural
Communication
17

2 Types of Hybrids: Satellite and Cluster
18

5.Assume Good Intent
Satir Congruence Model
19

6. Create a Project Rhythm
• Most projects need a drumbeat, a rhyth
m

• Some work can use
fl
ow-based approache
s

• Every team needs a cadence of retrospectives, at the very least
20

7. Create a Culture of Resilience
• If we understand everyone else’s context, we can create a more resilient team
21

8. Default to Collaboration
• We tend to think of solo work when we are disperse
d

• However, our hours of overlap offer opportunities for collaboration. Our tools
need to support these opportunities.
22

Resource Ef
fi
ciency vs Flow Ef
fi
ciency
• Resource ef
fi
ciency looks ef
fi
cient

• But, everything takes longer because
of the delays between peopl
e

• Agile teams work best in
fl
ow
ef
fi
ciency
23

Create aValue Stream Map
• Value stream map helps
you see your team’s
syste
m

• How can your team
support everyone’s work
to create an outcome?
24

Measure Cycle Time
• How optimistic is this cycle time for your team?
25

Our Near-Future Predictions
• Remote work will remain an optio
n

• We will learn to use asynchronous
work better (cycle time, cost of
delay…
)

• (Orgs) Fund personal setups that
work for each of u
s

• More…
26

Use These Principles forYour Distributed Team
1. Establish acceptable hours of overlap
.

2. Create transparency at all levels.

3. Create a culture of continuous improvement with experiments.

4. Practice pervasive communication at all levels
.

5. Assume good intention.

6. Create a project rhythm.

7. Create a culture of resilience.

8. Default to collaborative work.
27

Let’s Stay in Touch
• The book: https://jrothman.com/SDAT

• Online workshops: https://
distributedagilesuccess.teachable.com/
• Consider subscribing to Johanna’s
 
Pragmatic Manager:
www.jrothman.com/pragmaticmanage
r

• Please link with Johanna on LinkedIn
28
• Hours of Overlap including Chart:
https://markkilby.com/Hours-of-Overlap
• Hybrid Remote Resources -
 
https://markkilby.com/hybrid-remote/
• Subscribe to Mark’s Distributed
Agile Field Notes -
 
https://markkilby.com/news

• Reach out to Mark at
 
https:// markkilby.com/contact-me/

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