1. Alison Phillips ACII
Head Office Commercial Underwriter
51 Hughes Close, Harvington, Evesham, Worcestershire, WR11 8NZ
07877 886319/ alisonphillips418@hotmail.com
Profile
A diligent,enthusiasticandcustomerfocussedcommercial underwriterwithstronginterpersonal
skillsandtechnical knowledge acrossall personal andcommercial linesof businessdevelopedin
over17 yearsin the insurance industry. Adoptsproblemsolving approachtoresolve complex
technical issues. Intimate knowledge of insurance companyoperationsdeveloped through
projectworkand a numberof diverse underwritingpositionsheldthroughoutmycareer,
resultinginavast array of transferrable skills.
 Buildseffectiveworkingrelationshipswithkeyinternalandexternal stakeholderssuchas
Regional underwritersandAgents andoursector desksparticularlyforEstates.
 Underwritingcommercial combinedproductsincludingBuildings/Contents/Stock,
BusinessInterruption,Employer’sLiability,PublicLiability,GoodsInTransit,Money,
Legal Expenses,GroupPersonal Accident, BusinessTravel andLivestock
 UnderwritingMotorTrade Product includingbothInternal andRoadRisks.
 UnderwritingEstate select andHighNetworthbusiness.
 Track record of successineveryrole,singledoutforrecognitionfordemonstratingthe
requiredattitudesandbehaviourtodeliverexcellentcustomerservice andteamwork.
Personal Attributes
Setshighpersonal standardsandhas a determinationtogetthingsright. Alwaysstrivestofind
waysto improve efficiencyandperformance.Workswell inateamas well ashavingthe abilityto
workwitha great deal of autonomyand self-organisationwithminimal supervisionrequired.
Pro-active inseekingdevelopmentopportunitiesandeffectivelydevelopsinarole by takingon
constructive feedbackinordertoimprove performance.
Career
NFUMutual January1998 – Present
Head Office Commercial Underwriter September2008 – Present
 DeliveringContinuouslyonkeyunderwritingProjectstothe requiredstandards
ExamplesInclude:
o Estates/HNW Proposition– KeyRole inproductdevelopment,pricing,RiskAppetite,
technical guidance andsalessupportforthissector.KeyLead inquarterlyEstates
Forum
o Farm Policy Processing– Researchof effective Salesprocess toenablesourAgency
networktoconfirmcoverand produce documentation closertoourcustomers,

2. IssuingunderwritingauthoritiestoourAgents,UpdatingourIT systemstoreflect
these authorities. Auditof casesprocessedbyAgentstoensure theyare compliant.
o Motor Trade Review– Determine ourRiskAppetite forthissector,issue of technical
guidance.Regional visitstocommunicate changesandholdworkshopsto ensure
understandingof the riskstrategy.
o PolicyWordingReview– Leada complete review of all commercialpolicywordings.
LiaisedwithPropertyandLiabilitymanagersandcollatedall requiredchangesand
collaboratedwithall keystakeholderstoensure wordingwere compliantandona
par withthe marketwordingsandmetour customercoverrequirements.
Account Management
Managed the performance of the followingaccounts:
 EstatesSelectAccountwitha GWPI of £15. 5 Million
 Group Personal AccidentAccountwithaGWPIof £5 Million
 LivestockHerdwitha GWPI of £9.2 Million
Thisinvolvesanalysisof Keyperformance indicators,providingBi-monthlyreportsandreporting
resultstoSeniormanagement,recommendingandimplementingpricingandcoverrevisions.
Referrals
UndertakingRegional referralsonmostcomplex casesoutside of Regional Authoritywhilst
mindful of ownauthoritylimits.Adoptingacoachingapproachand identifyingareaswhere
authoritylimitscanbe increasedtodevelopRegionalunderwriting expertise.
OtherHead Office Commercial Underwriterachievementsandresponsibilities.
 Regional Visitsdevelopingrelationships,supportingkeystakeholdersandreinforcingour
RiskAppetite formarketsectors.
 DevelopRelationshipswithNFUand ensuringourcoversmeetourcustomerdemands.
 Auditsof Regional Underwriters,PeerReviewsandAgencyAuditstoensure risk
acceptance supportsourstrategyand withinsetauthoritylimits
 Updatingof Underwritingmanualswithuptodate technical informationparticularlyfor
Market sectorsto supportMid-corporate work.
 CharityRepresentative since 2010
 CustomerService Champion2010 forWork on Motor trade Account
 Awarded 4 Mutual rewardsforExcellence inTeamwork,PerformingAbove andBeyond
and Livingthe Values.
Regional Underwriter January1998 – September2007
JoinedonGraduate Trainee Scheme,underwritingPersonal andequine Insurance.Progressedto
farmingandcommercial insurances.PortfoliounderwritingforKeyClientswithPremiumsover
£20,000 involvedVisitingclientsandUnderwritingall theirPersonalMotor,Fleet,Household,
Estatesand Commercial Combined.
Insurance Clerk– Jones,Birnie and Hunter January1996 – January1998

3. SupportingNFUAgentswithrenewal reviewsand acquiringnew businessforPersonal linesand
Farm Insurances.Thisinvolvedface toface meetingswithclients,recommendingcover,
processingdocumentation,invoicingclientsandaccountsreconciliation.
Professional Qualifications
ACII,CharteredInsurer2000 – Winnerof Graham MillerPrize forBestUK Candidate
Education
BelfastInstitute of FurtherandHigherEducation1995BTEC HND BusinessandFinance –All
subjectswithDistinction –Studentof the Year
AntrimTechnical College- 1993 – BTEC DiplomaBusinessandFinance –All subjectswith
Distinction –Winnerof Lord EltonGobletfor BestBusinessProject
AntrimGrammar School - 9 GCSE’s IncludingMathsand EnglishAll Grade Cand above.
References
Available onrequest