1. The Financial Ombudsman Service
project background
signage and internal graphics
impact of PPI scandal
project scope
• 2 connected towers
• 10 floors x 30,000 sqft
• 86 meeting rooms
• multiple departments
2. • Illustrate the diversity of our customers and where they live;
the length and breadth of the UK
• Reflect the Ombudsman’s brand values
• Human not corporate
The brief