This document provides five ways for a UPS driver to win back volume from an existing customer whose shipping volume is declining: 1) Visit the customer's business to introduce yourself and let them know you appreciate their business; 2) Leave a card with discounts and solutions for them to visit ups.com; 3) Submit a sales lead if they agree to return or increase volume; 4) Let your supervisor know if they have a special request; 5) Remind them they can call or order online if they have any questions.

1. You have a customer in your area with a UPS account
whose UPS volume is in decline. It’s time to win that
volume back. Here are five ways:
Stop by their business location today, introduce yourself,
and let them know you appreciate them being a customer.
Leave with the customer the bottom portion of the card,
and ask them to visit ups.com/discount to take advantage
of UPS shipping discounts and other small business solutions.
If a customer agrees to return or increase their volume,
submit a sales lead using your DIAD or through SLIM.
Enter “WB” in the comments section. You could be rewarded
with Take Charge sales leads points. The UPS Inside Sales
team will follow up with the customer.
If they have a special request or need to see an account
executive, let your supervisor know when you return
to the building.
Remind them they can call 1 800 Pick UPS at any time
if they have questions or need supplies. Also, they can order
online at ups.com
Customer Information Card
Win their business
and be rewarded, too!
© 2015 United Parcel Service of America, Inc. UPS and the UPS logo, are trademarks of United Parcel Service of America, Inc. All rights reserved.
Customer Information Card
Win their business
and be rewarded, too!
ACCOUNT NUMBER
COMPANY NAME
COMPANY ADDRESS
CITY STATE ZIP CODE
COMPANY CONTACT NAME
• 18% off air and
international shipments
• 9% off UPS Ground®
Start saving today.
For more information,
visit ups.com/discount
Sign up now and get:
(Detach the card below and leave it with the customer)
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