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1. When it comes to Microsoft Dynamics 365 implementation partners, there are various reasons why they
might fail to meet your expectations. One of the main factors is a lack of expertise in Microsoft
Dynamics. It is important to find a partner who has the necessary knowledge and experience in
Microsoft offerings and can seamlessly integrate them with Microsoft Dynamics 365 to enhance your
operational capabilities.
Effective communication is another crucial aspect. If your Microsoft Dynamics implementation partners
fails to communicate effectively, it can lead to confusion and project failure. It is essential that the
partner understands your technical requirements and also the needs of your users. Having a support
team that can speak the language of your users' domain and explain technical aspects in a user-friendly
manner can provide a significant advantage.
Insufficient resources can also hinder the success of a Microsoft Dynamics 365 implementation partner.
It is not just about the number of resources they have, but also the skill level of those resources.
Choosing a partner with a smaller but highly skilled team can often be more advantageous than opting
for a larger team with less expertise.
Clear and agreed-upon expectations between the Microsoft Dynamics implementation partners and the
client are crucial. Excessive customization of the ERP system can lead to complications, so it is important
to define expectations and discuss a roadmap for the next few years. This alignment and capability
building exercise will benefit both you and your partner.
Neglecting customer needs is a common pitfall for implementation partners. If your partner fails to
prioritize your needs and requirements, they may not be able to meet your expectations. Make sure to
set expectations right from the beginning and have open discussions with your support partner.
Documentation is often overlooked during ERP implementations or changes. Proper documentation can
greatly assist the partner in providing better support. Look for partners who have the capability to
create thorough documentation when customizing Microsoft Dynamics 365 or working on integrations
with legacy or third-party tools.
Choosing the right Microsoft Dynamics 365 implementation partner is similar to selecting a life partner,
as they will accompany you throughout your ERP journey. Seek partners who align with your company
culture, understand your requirements, and adopt a pragmatic approach to ensure a smoother journey.

2. Remember, the success of Microsoft Dynamics implementation partners relies on collaboration
between the implementation partner and the client. Work closely together to achieve the desired
outcomes.