FMA is a 30-year collection agency focused on client satisfaction, employees, quality, compliance, and cutting-edge technology. It has invested in recruiting top personnel and a new 32,000 square foot facility. FMA provides collection services across industries, using a proprietary system and call analytics software allowing 100% call monitoring. It maintains high standards for data security, compliance, and disaster recovery.

1. Company
Overview
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Compliance. Compassion. Performance.
12339 Cutten Road
Houston, TX 77066
www.theFMAdifference.com
(281) 931-5050

2. • FMA is a 30-plus year organization with a heavy focus on client satisfaction, it’s
employees, quality, compliance, performance and cutting-edge Technology.
• In the last several years, FMA has gone to considerable expense to locate,
recruit, and relocate key Operations management and collection personnel from
all over the US, resulting in competitive performance
• FMA made a large investment into cutting-edge Call Analytics, giving FMA the
ability to monitor 100% of all calls – where most agencies monitor less than 5%
of their recorded calls
• Newly opened 32,000sf facility strategically located in the Central time zone to
better staff for all available calling times – currently only at 30% of it’s 800 seat
capacity. FMA is willing, able and ready to grow.
12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Why Partner with FMA?

3. • FMA remains compliance-minded: both owners have each served as President
of the ACA (Texas), and employ a true zero-tolerance policy for non-compliance
• True business diversity: FMA has moved into many more collection industry
verticals and has realized sustained success at all placement ages - making
FMA financially stable while open & available to enter any given market with
ease and confidence
• FMA Management personnel have a thorough knowledge of successful
strategies working Healthcare, Financial Services (bankcard, retail, consumer
loans, auto, DDA), and Student Loan portfolios
12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Why Partner with FMA?

4. •Pre Charge-Off
– Early Out, both First and Third Party
•Bad Debt
– Primary
– Secondary
– Tertiary
12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Services

5. Headquarters:
12339 Cuttten Road
Houston, Texas 77066
• 31,500sf
state of the art
facility
• Built to FMA
specifications
• Opened in
October 2010
12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Company Footprint

6. Scalable seat capacity for planned/sustained growth
12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Current Facility Usage & Capacity

7. 12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
FMA: Creating
Superior Collection
Professionals for
Today & Tomorrow
“One of our top priorities is to create & keep the best collectors in the industry” – Mike Janakes, FMA President
Knowing our most important asset is
our people, FMA introduced a new
“Talent Improvement Process” in late
2010. The focus of the process was
quality & education at all levels. The
result has provided superior collection
results, has minimized risk, and has
provided FMA with it’s lowest
annualized attrition rates in it’s
history.
FMA’s Talent Improvement Process: a thorough,
effective plan created for each development stage
Talent Improvement Process

8. Attention to detail and quality
control are two of the main focuses
for FMA as we strive to exceed our
clients expectations but always
keeping in mind our corporate
culture and core values.
We understand the high values our
clients have in place regarding it’s
social responsibility and FMA’s goal
is to be your best partner based on
best business practices.
We at FMA are focused on aligning
our processes and strategies with
your corporate philosophies in
order to maintain our long term
business partnership.
12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
• 100% call recordings
• 100% call monitoring (!)
• Zero tolerance complaint policy
• In-house SVP Compliance & Gen Counsel
• PPMS Certified by ACA International
FMA has maintained it’s PPMS
designation since 2002 which is one of
the most prestigious third party
certifications available in our industry,
signifying our commitment to secure
and quality services
• Licensed in in every state and municipality
requiring licensure, as well as Guam and
Puerto Rico
• Dialer registered with Texas PUC
Compliance

9. 12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Call Analytics System
• In August 2011, FMA implemented in a call analytics system in partnership with “Autonomy”
• Advanced Speech-to-text engine
• Monitors “Emotion” as well as “Words”
• Return on investment:
 Risk Mitigation
 Improved Agent Performance
 Script Adherence
 Improved QA Efficiency
 Multi-System Integration
 Multichannel Dashboards
 Auto-Classification
100% call monitoring in
addition to 100% recording!!!
Call Analytics – 100% Monitoring

10. 12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
www.PayFMA.com
Intelligent/Interactive Web Collections
• FMA has launched it’s Interactive Web Collections product!
• Reviewed by a Patent Attorney
• Supported by “New Wave” lettering
• Able to negotiate with patients having multiple accounts!
www.PayFMA.com

11. FMA systems remain up-to-date and
compliant with all requirements
surrounding Consent and Customer
Treatment.
FMA has committed extensive time and
resources into ensuring we use state of
the art, industry-leading technology. Our
Proprietary system Infinity, provides all
levels of personnel a platform that is very
robust, stable, secure and easy to learn.
Our telephony systems, Interactive
Intelligence, provides us the ability to
execute complex strategies, with world-
class reporting, reliability, and flexibility
for our clients.
12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Platform & Dialer

12. • Strict Data Security Policies
• Remote Access Policy
• VPN Security Policy
• Network Perimeter Security
• Physical Security
• Security Awareness
• Encryption Policy
• Wireless Security Policy
• Network Access and
Authentication Policy
• Building access controlled by
Scan Card Access System
• Secure Document Disposal-
Cintas
• Cameras-Interior and
Outside Perimeter of building
The central element of the FMA Disaster Recovery
Plan of Action is an agreement with Agility Recovery
Solutions who will provide mobile temporary
facilities in the event of a disaster declaration.
FMA maintains two generators to restore power
immediately and are self tested daily.
FMA just completed SSAE16 II audit and certification
(the eventual replacement for SAS70 II)
12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Information & Physical Security

13. 12339 Cutten Rd, Houston TX 77066 Phone: 800.955.5598 Web: FMAAlliance.com
CONSIDERATION FMA ACTIONS RESULT
ACTION
ITEM
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
Execution Diagram

14. FMA remains committed to staying ahead of the curve as it relates to
industry, economic and regulatory change. We are nimble and quick to
adapt to the ever-changing collections industry.
We continue to demonstrate that commitment in what we do every day.
We are committed to being a top performer in every sense, not just
competitively – we have no greater priority.
This information is confidential, proprietary and the intellectual property of FMA Alliance, LTD. The unauthorized use, copy, distribution, or any form of dissemination, in full or in part, is strictly prohibited.
“Good business requires great partners”
The FMA Commitment