1. Remote Assistant
Sponsored By:
Dr:Mohammad Alshayeb Dr:Kannan Faisal
Implemented By:
Groub#1
Ibrahim Alyoubi ID#200952670
Ahmad Al-Nasser ID#201042600
1
King Fahd University of Petroleum and Minerals
Information and Computer Science Department

2. Outlines
• Introduction
• System Description
• Main Features
• Main Users
• System Environment
• Conclusion
• Live Demo
2

3. Introduction
• The goal of the project is to provide a way to IT
experienced staff to assist more customers efficiently
without the need to travel to the location.
• The user contact with an IT assistant to help him with
his problem.
• The contact can be made by texting.
• The user give access to the IT assistant to control his
device.
3

4. Main Features
 Managing Register Requests
 The system allows the users to sign up and create a new account.
 Managing Contacts List
 The system allows the users to add, edit, and remove contacts to
their list.
 Chatting
 The system allows the users to chat with the added contacts by
text
 Assisting Choices
 The system allows the users to choose between giving access to
the other user to control the machine and only sharing the
screen.
4

5. Main Users
• IT assistants
▫ To provide help to non-experienced users
• Regular users
▫ The users that require assistance
5

6. System
Architecture
6

7. System Environment
 Hardware Interfaces
 Computer Server: to store information of the users.
 Local Area Network: to connect computers to the server.
 Personal Computers.
 Software Interfaces
 Java Virtual Machine: the software is written using Java
and therefore needs to run on JVM.
7

8. Conclusion
• Problems faced:
▫ The time for the project is very short.
▫ Integrating multiple components together proved
to be difficult.
▫ Finding a place to work with multiple LAN cables.
• Experience gained:
▫ Using the acquired knowledge of the major
courses in a real life project.
▫ Learning how to formulate a real life problem
statement.
8

9. Conclusion (cont.)
• Experience gained
▫ Learning how to document and report a real life
project progress.
▫ Cooperating with a team on a real life full project.
▫ Learning how to solve problems that occur during
a real life project.
• Things that we would do different next time
▫ Better time management.
9

10. Live Demo
10