The General Manager would take several steps to retain Ms. Garcia, including implementing a new joiners support program, promoting transparent communication between team members, building strong internal connections, establishing clear job descriptions and work distribution, and fostering a culture of respect and appreciation. The recruitment policy of relying entirely on virtual assessments through games and video interviews is problematic as it limits opportunities to properly evaluate candidates, present the organization, overrelies on technology, and creates an impersonal process without physical interaction.

2. Question 01: If you were the General Manager of Heath & Heather
what steps would you take to retain Ms. Garcia and state necessary
initiatives ?
Answer: As a General Manager of Heath & Heather the steps I would have taken to retain Ms.
Garcia and state necessary initiatives are the following:
 Introduce a program to help new joiners (i.e. New Joiners support Program):
New Joiners especially freshers face lot of challenges at work. This program will help them to
understand new work culture, to connect with team members, build strong team work and cope
with work challenges. Such Program can be monitored jointly by representative from HR and
supervisor from respective team. It will also help new joiners to involved more in work, culture
and motivated to organization.
 Introduce transparent communication among team members:
To ensure to have feedback session regularly from the employees to discuss different aspects of
work, to understand their challenges at work so that supervisor along with HR team can help
employees with their work life balances and to overcome work challenges.

3. Question 01: If you were the General Manager of Heath & Heather what steps
would you take to retain Ms. Garcia and state necessary initiatives ?
Answer: ( Continuing)
 Build strong connections from within the organization:
In a successful team, everyone should trust and help each other. It is important to build a work culture in
which the task of supervisor as a leader is to foster internal employee relations through team building
activities, proper teamwork. Therefore, it is important to ensure the same from within the organization
 Proper Job description and work distribution It is important to have a proper job description to have a
clear understanding that what is expected from each employee by the organization, their responsibilities,
task etc. so it is easy to evaluate performance and help employees to maintain work-life balance. It will
also help to reduce to overload ay employees with work.
 Create a culture of showing respect and appreciation:
Showing respect to employees is key to establishing a positive work culture. Feeling respected and valued at
work provides a sense of satisfaction and accomplishment, which fosters loyalty, increases engagement, and
motivates employees to work at their very best. It’s a win-win situation. Therefore, it is important to ensure
the same so that employees don’t face ill-treated her team members the way Ms. Hector Garcia treated.

4. Question 02: What is wrong with the recruitment policy of the company?
Answer: The recruitment policy of the company is fully virtual based. There are several limitations in
this case such as:
 Limited opportunity to assess candidates properly: Pymetrics is a game-based platform that
measures social, cognitive and behavioral traits. And HireVue interviews are video-based and allow
hiring managers to see non-verbal cues such as facial expressions, eye-movements, body movements,
detail of clothes, and nuances of voice. In both assessment, the organization miss the opportunity to
access the candidates other aspect which is possible through traditional; method of assessment of a
candidates i.e. face to face interviews. It is not possible to check whether the candidate is culture fit,
work fit etc.
 Limited opportunity to present the organization: Recruitment process is the one of the best way to
present an organization I the job market and to build positive organization image. Processes like
game-based or video-based has limited opportunity to present the organization and to create good
organization image which is possible through face to face interviews.

5. Question 02: What is wrong with the recruitment policy of the company?
Answer: (Continuing)
 Too much dependency on technology : Pymetrics and HireVue interviews are both– virtual
recruitment relies heavily on technology. We can’t always expect the system will operate smoothly .
So, if there is any technology issues, it will create problem.
 Too impersonal – candidates may find the process is too detached as there is no face-to-face physical
interaction with virtual recruitment which might create negative image among candidates.

6. Thank You