This document outlines the key processes involved in a quality management system focused on customer satisfaction and continuous improvement. The processes include requirements gathering, production planning, purchasing, production, packaging and warehousing, logistics and delivery, customer service, management review, measurement and analysis for improvement, and ensuring resources and documentation are properly managed.

1. Customer Customer
Requirements
Satisfaction
Continuous Improvement of the QMS
Inputs
Outputs
APQP
Production,
Pkg’ing &
Warehousing
Logistics &
Delivery
Production
Planning
Purchasing
Products &
Services
Customer
Service
Management
Review
Continuous
Improvement of
The Processes
Measurement,
Analysis &
Improvement
Resource
Mgt
Human
Resources
Document
Control
Maintenance
Planear
Hacer
Verificar
Actuar
Process Model
5 8
8
7
6
4