Accenture Operations' COVID-19 Client Case Studies
NOW NEXTCOVID-19: What to Do Now, What to Do Next
Examples of business services
leveraged during the COVID-19
A BREATH OF
In times of crisis, a resilient supply chain for
ventilators becomes more important than ever.
One South American country was facing a shortage of critically needed
ventilators. Accenture used its AI procurement market intelligence advisor
to rapidly confirm the availability of 20,000 ventilators from suppliers
across a variety of markets and industries. Local entities, such as banks
and associations, banded together to quickly buy and donate ventilators
to the government and local public hospitals.
OUT OF STYLE
When offline sales plummet to zero and supply
chains break down overnight, data and analytics
power the critical decisions needed to mitigate
A new COVID-19 lifecycle estimation model—built using localized
algorithms, machine learning and advanced analytics—gave one US
clothing retailer the insights it needed to hammer out a survival plan at
breakneck speed. The company now has a clear understanding of what
it will take to stage an omnichannel recovery and a data-driven plan
for re-opening its physical stores.
CASH IS ALWAYS
When a crisis grinds cash flow to a halt, what’s
the fastest way to get back on track? Building
demand? Ensuring supply? Optimizing
inventory? Yes. Yes. And yes.
As COVID-19 was escalating, a medical device company needed to
optimize its inventories and ensure its production capabilities were stable
and aligned to the needs of a world in a pandemic.
In just two days, analytics experts used the interconnection between
demand for its products, potential supply issues, and the impact of both
on inventory levels to show the impact COVID-19 would have on its cash
results. The analysis enabled the company to control production, optimize
inventory, and mitigate a negative impact on cash flow. It also gave the
company confidence to make the right strategic decisions for short-term
survival and long-term growth.
For the millions of US workers at risk of losing
their jobs during the COVID-19 crisis,
unemployment insurance is a lifeline. Many
states, however, aren’t equipped for the surge
One state built its support capability by implementing Accenture’s Applied
Customer Engagement (ACE+) solution. The solution, ramped up in record time,
has three components: a 24/7 virtual assistant that has handled over one million
requests; a cloud-based call center adapted for remote work using softphones
integrated with state-issued laptops; and a strike force of 300+ trained agents
able to serve 14,000 citizens a day. The state is now able to deliver benefit
services much more efficiently—meaning that citizens are in a better position
to pay bills and put food on the table during these trying times.