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Conversational AI - Alexa in enterprise

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Talk by Ilanchezhian Ganesamurthy, Solution Architect at EVRY on the topic "Conversational AI - Alexa in enterprise" at AWS Community Day, Bangalore 2018

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Conversational AI - Alexa in enterprise

  1. 1. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. BENGALURU
  2. 2. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Conversational AI – Alexa in Enterprise Ilanchezhian Ganesamurthy | 06-OCT-2018
  3. 3. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Modern Way Vs Smart Way 3 • Consumes 2 to 4 Mins with lots of friction • Huge discomfort for user opening and closing 3 apps 1. Search & take the Smart Phone 2. Unlock the phone 3. Navigate and Open Outlook app 4. Open my Calendar 5. Check my first meeting 6. Identify the Meeting’s Office Location 7. Navigate and Open Google Map – Type info 8. Identify and remember traffic time to meeting’s office 9. Navigate and Open Uber App 10.Choose the correct office address 11.Book ride at specific time 12.Don’t forget to close the app & Mobile phone Modern Way (Mobile Way) • Consumes 5 - 10 Secs with less or No friction • Not required even to touch or see any devices Smart Way (VoiceFirst Way) Talk to Alexa thru Jane and book ride to office 1. Hey Alexa, Ask JANE to book a ride to office  Not interrupting the current work. Continue enjoying your coffee
  4. 4. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 4  Cloud Solution Architect  Working on Emerging Technologies, Cloud-Native Architecture, AWS Cloud & Cognitive Service  Currently focus on Conversational AI, Alexa  19 Years of Software Development  4 years working on AWS  Working with EVRY India – Digital Innovation Labs EVRY • Revenue $1.5 bn • #1 Financial Services in Nordics • Leading IT services in Nordics • Creating Digital Advantage to Tomorrow’s Leader
  5. 5. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. CUI - Predictions & Trends Source: https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-of-exponential-change/ By 2020, the average person will have more conversations with bots than with their spouse…  85% of customers by 2020, will manage their relationship with the enterprise without interacting with a human 30% of web browsing sessions by 2020, will be done without a screen
  6. 6. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 1st Gen: Punch Card, Memory Register, CLI
  7. 7. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 1st Gen: Punch Card, Memory Register, CLI
  8. 8. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 1st Gen: Punch Card, Memory Register, CLI 2nd Gen: Pointers & Sliders
  9. 9. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 1st Gen: Punch Card, Memory Register, CLI 2nd Gen: Pointers & Sliders
  10. 10. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 1st Gen: Punch Card, Memory Register, CLI 2nd Gen: Pointers & Sliders 3rd Gen: Touch Screen
  11. 11. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 1st Gen: Punch Card, Memory Register, CLI 2nd Gen: Pointers & Sliders 3rd Gen: Touch Screen
  12. 12. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 1st Gen: Punch Card, Memory Register, CLI 2nd Gen: Pointers & Sliders 3rd Gen: Touch Screen 4th Gen: Conversational Interface
  13. 13. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 1st Gen: Punch Card, Memory Register, CLI 2nd Gen: Pointers & Sliders 3rd Gen: Touch Screen 4th Gen: Conversational Interface
  14. 14. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 1st Gen: Punch Card, Memory Register, CLI 2nd Gen: Pointers & Sliders 3rd Gen: Touch Screen 4th Gen: Conversational Interface UI Generation Human-Computer Interaction(HCI)Difficulty Level  HCI difficulty level decreases gradually  Mass adoption of computing
  15. 15. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Conversational User Interface Screen-based Screen-less Smart speakers Smart Chatbots Smart IoT Devices Smart Robots Amazon Echo Google Assistant Smart Mobiles Smart TV Smart Refrigerator 1
  16. 16. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 16 50,000 skills 20,000 compatible smart home devices (AVS) 3,500 brands building Alexa- connected devices Alexa
  17. 17. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Empower Employees with Voice Tech Alexa in and around the Workplace
  18. 18. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 18 Employee Needs
  19. 19. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Modern Way Vs Smart Way 19 • Consumes 2 to 4 Mins with lots of friction • Huge discomfort for user opening and closing 3 apps 1. Search & take the Smart Phone 2. Unlock the phone 3. Navigate and Open Outlook app 4. Open my Calendar 5. Check my first meeting 6. Identify the Meeting’s Office Location 7. Navigate and Open Google Map – Type info 8. Identify and remember traffic time to meeting’s office 9. Navigate and Open Uber App 10.Choose the correct office address 11.Book ride at specific time 12.Don’t forget to close the app & Mobile phone Modern Way (Mobile Way) • Consumes 5 - 10 Secs with less or No friction • Not required even to touch or see any devices Smart Way (VoiceFirst Way) Talk to Alexa thru Jane and book ride to office 1. Hey Alexa, Ask JANE to book a ride to office  Not interrupting the current work. Continue enjoying your coffee
  20. 20. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. EVRY Jane – ARCHITECTURE (Alexa) 2 Alexa Cloud AWS Lambda function User Speaks Third Party System (Multi-Cloud) Echo Alexa Skill - EVRY Jane Internet • 3 Cloud Vendors + 3rd party API • Cloud • Alexa / AWS Cloud • Azure Cloud • Google Cloud • Uber API
  21. 21. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Personal Device • Home • Work Desk Shared Device • Conference Rooms • Reception • Speaker Phone • Control in-room systems Conference Rooms Alexa in Workplace

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