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Connecting Sales & Marketing
The Real ROI of Social Selling
@purechannelapps
#SocialSelling
Copyright 2015 Zoe Sands & Co. Ltd
Olivier Choron
CEO and Founder, purechannelapps
Social media collaboration platform that
enables employee and partner advocacy
programs for the likes of Microsoft,
Xerox and Juniper Networks.
2
The Real ROI of Social Selling
@ZoeSands
#SocialSelling
Copyright 2015 Zoe Sands & Co. Ltd
Zoe Sands
1 December 2015
3
Social Selling Webinar Agenda
1. What is Social Selling?
2. Changing Buyer Behaviour
3. A Sales Revolution
4. Why use Social Media and Social Selling in B2B?
5. Challenges of Social Selling
6. ROI of Social Selling
7. Close – Questions
@ZoeSands #SocialSelling
Copyright 2015 Zoe Sands & Co. Ltd 4
What is Social
Selling?
The Digital Transformation of Sales
and Marketing using social media to aid
selling.
Copyright 2015 Zoe Sands & Co. Ltd 5
Changing Buyer
Behaviour
• Multiple information sources
• Research variety of channels
• Rise of online influencers
• Comparison engines and apps
• Complex decision making units
• More competition
• Switching costs lower
• Executives more adverse to risk
• Procurement more sophisticated
• Buyer is not the end user
Copyright 2015 Zoe Sands & Co. Ltd 6
A Sales
Revolution
Social Selling is to Sales
as
Digital Marketing is to Marketing
Passport to Success
Copyright 2015 Zoe Sands & Co. Ltd 7
Why use Social
Media and Social
Selling in B2B?
• Connect sales and marketing
• Increase awareness
• Increase engagement
• Increase revenue
Pipeline – Sales – Revenue
Copyright 2015 Zoe Sands & Co. Ltd 8
Social Selling
Challenges
• Buying Journey is Complex
• Management Buy In
• Employee Buy In
• Training
• Reporting
• Maintaining momentum
Iron Man Race = Social Selling
Copyright 2015 Zoe Sands & Co. Ltd 9
ROI of Social
Selling
• Hard metrics
• Measure inputs and outputs of sales
reps
• Sales Effectiveness Index (SEI) not
LinkedIn Social Selling Index (SSI)
• Attribute revenue achieved from social
selling
Copyright 2015 Zoe Sands & Co. Ltd 10
Close - Questions
Thank you for listening!
You can find us here:
Zoe Sands Oliver Choron
Email: zoe@zoesands.com Email: olivierc@purechannelapps.com
Mobile: +44 (0)7789 648161 Mobile: +44 (0)7876 472 461
LinkedIn: www.linkedin.com/in/zoesands LinkedIn: www.linkedin.com/in/olivierchoron
Twitter: @ZoeSands Twitter: @purechannelapps
#SocialSelling
Copyright 2015 Zoe Sands & Co. Ltd 11
Thank you!

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The Real ROI of Social Selling Presentation

  • 1. Connecting Sales & Marketing
  • 2. The Real ROI of Social Selling @purechannelapps #SocialSelling Copyright 2015 Zoe Sands & Co. Ltd Olivier Choron CEO and Founder, purechannelapps Social media collaboration platform that enables employee and partner advocacy programs for the likes of Microsoft, Xerox and Juniper Networks. 2
  • 3. The Real ROI of Social Selling @ZoeSands #SocialSelling Copyright 2015 Zoe Sands & Co. Ltd Zoe Sands 1 December 2015 3
  • 4. Social Selling Webinar Agenda 1. What is Social Selling? 2. Changing Buyer Behaviour 3. A Sales Revolution 4. Why use Social Media and Social Selling in B2B? 5. Challenges of Social Selling 6. ROI of Social Selling 7. Close – Questions @ZoeSands #SocialSelling Copyright 2015 Zoe Sands & Co. Ltd 4
  • 5. What is Social Selling? The Digital Transformation of Sales and Marketing using social media to aid selling. Copyright 2015 Zoe Sands & Co. Ltd 5
  • 6. Changing Buyer Behaviour • Multiple information sources • Research variety of channels • Rise of online influencers • Comparison engines and apps • Complex decision making units • More competition • Switching costs lower • Executives more adverse to risk • Procurement more sophisticated • Buyer is not the end user Copyright 2015 Zoe Sands & Co. Ltd 6
  • 7. A Sales Revolution Social Selling is to Sales as Digital Marketing is to Marketing Passport to Success Copyright 2015 Zoe Sands & Co. Ltd 7
  • 8. Why use Social Media and Social Selling in B2B? • Connect sales and marketing • Increase awareness • Increase engagement • Increase revenue Pipeline – Sales – Revenue Copyright 2015 Zoe Sands & Co. Ltd 8
  • 9. Social Selling Challenges • Buying Journey is Complex • Management Buy In • Employee Buy In • Training • Reporting • Maintaining momentum Iron Man Race = Social Selling Copyright 2015 Zoe Sands & Co. Ltd 9
  • 10. ROI of Social Selling • Hard metrics • Measure inputs and outputs of sales reps • Sales Effectiveness Index (SEI) not LinkedIn Social Selling Index (SSI) • Attribute revenue achieved from social selling Copyright 2015 Zoe Sands & Co. Ltd 10
  • 11. Close - Questions Thank you for listening! You can find us here: Zoe Sands Oliver Choron Email: zoe@zoesands.com Email: olivierc@purechannelapps.com Mobile: +44 (0)7789 648161 Mobile: +44 (0)7876 472 461 LinkedIn: www.linkedin.com/in/zoesands LinkedIn: www.linkedin.com/in/olivierchoron Twitter: @ZoeSands Twitter: @purechannelapps #SocialSelling Copyright 2015 Zoe Sands & Co. Ltd 11