Company Profile Of Global Assistance & Healthcare 2011

COMPANY PROFILE
Of
GLOBAL ASSISTANCE AND HEALTHCARE®

INTRODUCTION

This Proposal has been prepared to provide a comprehensive list of emergency
assistance services to your school based or travelling in Indonesia or overseas.
Your selection of an emergency assistance provider will be based on several
important criteria. We believe that Global Assistance & Healthcare excels in
many of those areas.

Global Assistance and Healthcare has experiences in providing the 24 hour
services to national and international company in industries: oil & gas, mining,
pulp & paper, insurances, banks and even for non-governmental organizations.
We are supported by First Class experience multilingual operators – prompt
and professional – and backed-up with appropriate and experienced resources.

The information, which follows, will provide you with a detailed description of
our Company, our Network, and our Services.

Company Profile of Global Assistance & Healthcare - -
2

COMPANY PROFILE

The following proposal will provide a brief summary of the Company, its Global
Link and a comprehensive look at the availability of Emergency Assistance
Services for our members.

Global Assistance & Healthcare® was established in 1993 in response to the
need of assistance services from travellers, local nationals and expatriates living
in Indonesia. Initially operating under a different assistance provider, it has
since achieved its own stature and is currently an independent entity.

Global Assistance & Healthcare® actively provides ASSISTANCE SERVICES via
an Alarm Centre in Jakarta operating 24 hours a day, 365 days a year. Also, we
have medical facilities and evacuation centres in Bali, as well as our
coordination office in Singapore. In addition we have representation in more
than 68 countries around the world (please see the section on Worldwide
Network)

Our Medical Team
In Indonesia, Global Assistance has a dedicated team of foreign experienced
doctors acting as Medical Directors and Emergency Coordinators, 33 Indonesian
doctors, 35 Indonesian Paramedics and a group of Flying Medical Escorts
Personnel, whose responsibilities span from managing complex Emergency
Medical Evacuations & Repatriations, Medical Advice, 2nd Opinion to Claims
Investigation. Our doctors are required to spend time with our customer service
division, answering telephones and responding to general enquiries, in order they
stay “in-touch” with the issues facing our customers, and “in-touch” with the
layman. It gives them an edge when talking to our Clients about various issues.

As a Professional Worldwide Medical Assistance Company – our doctors are
protected by International Malpractice Insurance, valid also in USA and
Canada, up to US$1,000,000.00.

Our doctors have also worked privately – meaning they have an excellent
background and reputation with the physicians and directors of the Global
Assistance Provider Network.

We believe this mix of expertise, hand-on private sector experience and years of
experience, gives the Global Assistance Medical Team a considerable advantage
in the Emergency Medical Evacuations & Repatriations Services, Car and
Concierge Assistance, TPA (Third Party Administration of health benefits) and
Risk Management market.

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Our Special Car Assistance Advisors
Global Assistance offers car assistance services under the supervision of an
exclusive group of advisors with several years of experience in this very specific
type of service. Global Assistance & Healthcare is now part of the ARC
TRANSASSISTANCE GROUP who represents more than 60,000,000 members for
Road Side Assistance around the world.

Our Operations Staff
In Indonesia, Global Assistance offers a team of professional Operations Staff
who have an average of 5 years work history with the company.

Our Operations Staff have responsibility for taking telephone calls from the a
simple case like medical referral to the most complex emergency medical
evacuations from most remote area in Indonesia, or mass-evacuation like after
the Bali Bombing or the May 1998 riots when we organized the evacuation of
more than 2700 people from 6 different locations in Indonesia.

They will always work very closely with our in house medical personnel and
have in-depth knowledge of the logistics involved in any assistance cases.

This division of services will also serve the 24 hours Car and Personal
assistance Services to the Members. They will stand-by 24 hours a day to
dispatch the towing trucks, authorized garage referrals, booking the ticket for
music concert or deliver the gift.

In Singapore, our office can assist your employees for their admission or their
discharge from hospital, translation services, limousines services, travel
arrangements, visa arrangements and many others services to make the life of
your customers and relatives easy and without stress. Our office is located in
the heart of the business district, on Orchard Boulevard.

Our Case Management Services
For each case, we open a case file – no matter how simple it will be – the file will
be kept under our malpractice insurance regulation for 10 years. This case file
is designed to gather each step of actions that we take to handle this file.

Our Medical Personnel, Car Assistance Advisor and Operations Staff regularly
reviews open cases, monitor the development of cases, and update the Patient’s
family or the car owner. Our focus is always a balance between medical care –
administration - and customer services.

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Your employees can be rest assured that no matter where they are, all it takes is
one call to Global Assistance & Healthcare they will be attended by our well trained
multilingual staff thereafter.

Our Worldwide Network
Operating under reciprocity agreement with other major International
Assistance Providers, Global Assistance has built an impressive network
rendering its services via more than 70 countries around the world, over than
170 offices and access to more than 2000 employees EXCLUSIVELY DEDICATED
TO THE PROVISION OF ASSISTANCE around the world.

The network is further enhanced by additional assistance provided by
thousands of Service Providers who support the networks’ operations in matters
not only relating to medical emergencies but also to non-medical evacuation,
crisis centre manpower, facilitation, and global liaison.

In Singapore, Australia, France, Hong Kong and USA, toll free numbers are
available for members to contact us directly in Jakarta free of charge. The toll
free numbers are as follow:
Within Australia 1800 352028

Within France 0800909825

Within Hong Kong 800 901536

Within Singapore 8006211105

Within United States 888 6564234

For outside of the above countries, Members may call collect to +62 (021) 299
78 999 to get the assistance.

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Our Worldwide Assistance Services
This relationship permits a strong understanding of the different culture and
needs of each Client thus enabling the flexibility to design a product customised
to suit their corporation. Among such custom products are:

• International Medical Evacuation Programmes
• Domestic Medical Evacuation Programmes
• Medical Hot Line (general or more specific to some spheres of medicine such
as SARS, Paediatric, Oncology etc.)
• Immunisation Programmes
• Hotel Programmes
• First Aid Training based on the standard of the National Safety Council
(USA)
• First Aid Kits adapted to your work or home environment
• Remote staffing and management of First Aid Stations or Clinics
• Purchase or rental of ambulance and medical equipment
• Supply of Drugs and disposable conform to international standards
• On-site medical staff for special events
• Claims Assistance
• Provision of stand-by charter planes and helicopters

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Global Assistance & Healthcare® -
MEDICAL EVACUATION MEMBERSHIP PROGRAM

Accidents And emergencies can happened anywhere,
and without warning. In the event of serious illness or
injury, immediate medical assistance is vital, and can
often save lives.

With medical facilities sometimes few and far between,
the ability to evacuate a patient to the nearest centre
capable of providing the required level of care can
literally make the difference between life and death or
permanent disability.

Global Assistance & Healthcare® maintains a network of 24 hours alarm
centres designed to handle these vital tasks, keeping specialist informed and
maintaining the contacts that will ensure speedy resolution of the crisis.

Behind the scenes, Global Assistance & Healthcare® will liaise with insurance
companies and medical facilities, ensuring deposits are guaranteed and that
coverage is maintained to the full extent of the scheme.

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ACCESS PROGRAM
Provision of Assistance Services on a Fee-for-Service basis;

Gives designated Members of your corporation/organisation access to a
range of service free of charge : medical advice, medical referral, pre-trip
medical information, legal referral and embassy/consular information

Medical services provided are at substantially lower cost as compared to
contracting on an emergency basis from an external source

SERVICE PROGRAM
Designed for those who prefer to have Global Assistance & Healthcare® to
PERFORM AND PAY FOR THE SERVICE RENDERED up to the Membership’s
limit. Members in this program have access to all the mentioned ASSISTANCE
SERVICE. All decisions made for services to be rendered are based on the
medical needs of the Member. Throughout the course, Client/ Family are
constantly apprised of the situation and developments.

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Global Assistance & Healthcare® -
ONSITE MEDICAL SERVICES

ON SITE CLINIC MANAGEMENT

What We Do

• Management of the occupational health plan by a specialist in
occupational medicine and industrial hygiene
• Medical staff rotations to ensure continuous coverage
• A patient records system
• Medical disaster protocols and drills
• Regularly scheduled site visits by Global Assistance & Healthcare
coordinating physicians

What We’re Aiming For

To create sustainable operation within a healthy work environment and by
minimizing loss time injury

What Are The Benefits To Your Company?

• Minimize the risk of illness or accident
• Reduce costs
• Promote confidence
• Reduce your legal exposure

What are our Products and Services?

Integrated Site Clinic Management

One stop solution for the site clinic management by
providing all necessary sources such as medical
personnel, medical equipment, medicines supply
and disposables as well as the designing and
implementation of OH program.

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Provision of Medical Personnel

Provision of qualified doctor, paramedic and nurse on the site for conducting
medical activities ranges from basic emergency treatment to advanced medical
consultation.

Ambulance Services

From hourly to 24/7 standby ambulance at your
doorstep for your emergency case are within our
service.

Drugs and Disposables Supplies

Provision of drugs and disposables to support your medical activities.

Provision of Medical Equipment

Distribution of medical equipment either to establish or
enhance your medical facilities is obtainable from our
reliable resources.

Vaccination Program

Provision of vaccination according to your needs and or following the updated
health issues grows in the country.

Medical Site Survey

The Medical Site Survey is tailored to address your specific goals, the nature of
the work performed by your employees, and the medical resources found in the
region where your staff is assigned.

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Occupational Health & Safety Program

Implementation of programs to create a safe and accident free worksite, with
healthy personnel on the job.

Provision of First Aid Kit and Training

A first responder kit for an emergency situation is available
for your needs with an option of customizing and a training
method accredited by the US National Safety Council is
part of our specialties.

Malaria Control Program

Specific programs run to control the malaria endemic
disease in worksite.

Avian Flu Preparedness

Another special program created to answer the needs
of conducting precise precautions activities to the
today’s particular avian flu paradigm

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Global Assistance Medical Centre

Introduction
Global Assistance Medical Centre is part of Global
Assistance & Healthcare group of companies, one of
the largest medical assistance providers in Indonesia.
The clinic is open 24 hours a day and 7 days a week
and has been designed to provide the best up to date
care in a family medicine environment. It is supported
by a fully equipped emergency room with an ICU
ambulance, a complete laboratory, a pharmacy, a
digital x-ray and an ultra sound machine. Their
medical staffs include family physicians who are full
time and visiting specialists.
Our medical centre caters for both Indonesian and
expatriate patients and has been appointed by several
embassies and large corporation (Oil & Gas, Mining, Banks, Insurance) as its
preferred provider for occupational heath and preventive medicine programs as
well as the day to day care of their employees and families.

Our Services

Medical Team
The Global Assistance Medical Centre is
staffed by doctors and nurses who are
fluent in Bahasa Indonesia and English.
Most have overseas experience and all
focus on preventive and evidence based
medicine as well as rational use of drugs.
All are certified in

ATLS (Advanced Trauma Life Support) and ACLS (Advanced Cardiac Life
Support).
They also can count on the expertise of our new expatriate quality assurance
technical advisor who is a family physician with qualifications in paediatrics
and prenatal surveillance and care.

We also offer specialist consultations on an appointment basis for Obstetric &
Gynaecology, Cardiology, Orthopaedics, Psychiatry, and Physiotherapy.

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Primary Healthcare and Occupational Health
Facilities
In addition to day to day primary healthcare by
our family physicians, we provide a wide range
of expertise and services in the preparation and
implementation of preventive and occupational
health plans for companies. This can include
pre- employment, pre-placement and regular
medical check ups, Immunization programs,
First Aid/AED and CPR courses, disease
prevention programs and screenings, health education programs and much
more.
Medical check ups, immunizations and first aid courses can be conducted on
site.

For individuals, medical services are not merely about dealing with acute illness
or emergencies; it is also about prevention and a healthy lifestyle. Usually the
first step towards this is a baseline assessment in the form of a full medical
check up.

Full Medical Check Up packages include:
• A comprehensive medical history and physical examination by our
Family Physicians.
• A cardiovascular fitness evaluation, including a treadmill exercise test
• A full range of preventive screening tests for early detection of heart
disease and other serious medical problems.
• A full report of medical test results at the conclusion of the
examination and a written report delivered as per company’s request
with recommendations.

Emergency

In case of serious emergency, the clinic is
operating an Emergency Room with complete
resuscitation equipments for stabilizing patients
before transferring them to other facilities in
Jakarta or overseas.

We also have an Observation room with central
oxygen, sophisticated monitoring devices where
we can hold and treat a patient for up to 24
hours prior to transfer.

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In-house Laboratory

Our laboratory is equipped by regularly
calibrated and maintained automated testing
equipments for both blood and urine analysis.
It is staffed by certified technicians who are
supervised by a clinical pathologist specialist.
We adhere to quality control standards set by
the Indonesia Ministry of Health and the
Indonesian Clinical Pathologist Association.

In-house Pharmacy

The traceability of the medicine is of the utmost importance in
an era where so many counterfeits are circulating in the
market. Our Pharmacist and procurement staff make sure that
our pharmacy is stocked by genuine and up to date medicine
to respond to the therapeutic needs of our patients.

Radiology

We are equipped with an X-Ray machine and CR
Unit that generates digital images that can be
easily stored in a database and analyzed on
computer screens with an imaging program.
We also have a top of the range Ultrasound
machine including color Doppler.

Stop Smoking Laser Therapy

This unique, safe and efficient method can be part of a disease prevention and
lifestyle changing program.
No matter how many cigarettes a patient smoke or how long he or she has
been smoking, this cold laser therapy can help patients achieve their goal of
stopping smoking without the withdrawal symptoms and nicotine cravings
normally associated with “kicking the habit”.
Our Laser Therapy program will help relieve patients of the nicotine cravings
and keep them relaxed, calm, and happy during the first crucial weeks. This
has been proven to be far more effective than ordinary treatments. This method
has been used for several years in Canada, USA and Europe and has been
instrumental in helping thousands of patients to stop smoking.

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Sleep Center

If a patient who snores has symptoms of tiredness, poor concentration, daytime
sleepiness, choking sensation ant night, this patient
may have a serious medical problem called
Obstructive Sleep Apnea. . This means that the
patient stops breathing several times per hour a
sometimes for as long as 1 minute. This can lead to
severe medical complication.
Our clinic has all the equipment and staff to conduct
testing of Sleep apnea in the comfort of the patient’s
home. When the diagnosis is made, different types of
treatments can be proposed by our doctors.
A sleep apnea screening program can be part of
accident prevention program for companies, who
have workers operating vehicles, heavy machinery,
aircrafts, etc…

Cashless Service and Risk Management

Our clinic also provides outpatient services with cashless agreement, to ensure
your company’s staff or policyholders get the
proper medical treatment without worrying about
advance payment method. Risk Management is
available to take care of potential problems that
may occur among your staff in the company.

.

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MEETING TOMORROW’S NEEDS, TODAY!

The provision of quality medical services is one of the distinct advantages taken
for granted throughout the developed world, with comprehensive facilities and
the benefits of primary and secondary health care available in every
community.
Even before birth, an advanced infrastructure is in place to protect the
individual from all manner of ailments, whether caused by illness, accident or
other factors beyond their control.
Yet these essentials medical services are not necessarily available throughout
the developing world, even in rapidly advancing communities that compete on a
business and economic level in today’s interconnected marketplace.
To bring these facilities within the grasp of all businesses who wish to offer the
most advanced medical services for their most important asset, Global
Assistance & Healthcare® offers a range of solutions, individually tailored to
meet your needs.
From managing employee health benefits to on-site medical facilities or moving
the ill or injured to the medical center that best suits their needs, Global
Assistance & Healthcare® has the answer today’s questions in a fast-changing
world.

We do the very best,
to give you – the very best!

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Company Profile Of Global Assistance & Healthcare 2011

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