33. Easy Implementation
The bottom line is that we now use a world-class
SaaS ERP system in NetSuite OneWorld with our
multiple subsidiaries in North and LatinAmerica,
Europe and Asia-Pacific, and yet we still find the
system intuitive and easy to use.
Brian Kinion
VP and Controller
34. Why SRP?
Real Flexibility
Time & Agility
Visibility
Single Operationa Experienc
Integrate l Efficiency e&
d Expertise
Solution
37. Market Leading Solutions
None
Home-grown Services companies
Other
SPI Research; The Professional Services Business Applications Market Adoption Report, 2010
39. Innovation
Quality
Focus
Professional
Competitive advantage
services
customers’
business
needs
Time
40. Why SRP?
Real Flexibility
Time & Agility
Visibility
Single Operationa Experienc
Integrate l Efficiency e&
d Expertise
Solution
Editor's Notes
NetSuite Industry leader in cloud-based technology and solutions for the Services Industry Global locations San Mateo, CA, USA Denver, CO, USA Toronto, Canada Sydney, Australia Maidenhead, United Kingdom Tokyo, Japan Hong Kong Singapore Manila, Philippines Established 1998 1000 employees $193.15m revenue (2010) Financially stable organization Cash rich publically traded company on NYSE
NetSuite SRP End to end solution to allow customers to run organizations on a single integrated platform Executive dashboards to manage your key business drivers KPI’s to track metrics Sales and marketing CRM (Customer relationship management) PSA Project management and accounting Resource management T&E Billing and revenue Reporting and KPI Dashboards Financial Full financials to run your organization Compliant revenue recognition Billing projects appropriately, but also providing full reporting and forecasting, continued project accounting
Cloud Computing NetSuite SRP is a completely cloud-based solution Rather than a traditional approach where customers own and manage hardware (servers) and software (NetSuite SRP) within their own premises and by their own IT staff, cloud computing takes the ownership and management of all of these components away from the customer Instead, customers access the services that they need over the Internet in a software as a services (SaaS) or 'cloud' arrangement, where NetSuite manages the hardware and software involved, as well as upgrades, access, and more on behalf of customers This means that customers can access the service anywhere that they have an Internet connection, providing much greater freedom and flexibility to users, without having to own and manage the service themselves It also means that the customer is no longer responsible for the hardware costs, IT services resources to support the application, upgrades, patches, etc.
NetSuite Clients NetSuite have over 6,000 clients and provide services to a wide range of industry leading organisations, including AIPEX (Consulting) Astadia (ProServ) PSS Systems (Software/Hardware) InfrastructureWORKS (IT Services) GorillaLogic (Creative) Kardia Health (Healthcare) NWN
Why NetSuite SRP? Value proposition Single Integrated Solution Real Time Visibility Operational Efficiency Flexibility & Agility Experience & Expertise Single Integrated Solution All the components a services organization needs to run their entire business, integrated into a single end to end solution Customers can focus on their core activities, not on managing the systems or IT, giving them more time to drive greater value Real Time Visibility Better data integrity leads to more accurate information availability Customers are able to use this high quality information to achieve higher levels of control over their business operations and make informed decisions Operational Efficiency NetSuite SRP allows customers to operate their processes more efficiently from anywhere in the world Customers benefit from faster operations with increased productivity and greater revenue generated Flexibility & Agility Solutions that meet the unique needs of a services business Customers can achieve high levels of business agility and ensure competitive advantage Experience & Expertise NetSuite have a breadth and depth of experience and expertise that is applied to all areas of the solutions offered – NetSuite understands the unique requirements of running a services business Customers can have confidence and peace of mind that they have chosen the best partner to deliver all their needs both now and in the future
Why NetSuite SRP? Value proposition Single Integrated Solution Real Time Visibility Operational Efficiency Flexibility & Agility Experience & Expertise Single Integrated Solution All the components a services organization needs to run their entire business, integrated into a single end to end solution Customers can focus on their core activities, not on managing the systems or IT, giving them more time to drive greater value Real Time Visibility Better data integrity leads to more accurate information availability Customers are able to use this high quality information to achieve higher levels of control over their business operations and make informed decisions Operational Efficiency NetSuite SRP allows customers to operate their processes more efficiently from anywhere in the world Customers benefit from faster operations with increased productivity and greater revenue generated Flexibility & Agility Solutions that meet the unique needs of a services business Customers can achieve high levels of business agility and ensure competitive advantage Experience & Expertise NetSuite have a breadth and depth of experience and expertise that is applied to all areas of the solutions offered – NetSuite understands the unique requirements of running a services business Customers can have confidence and peace of mind that they have chosen the best partner to deliver all their needs both now and in the future
End To End Solution Many organizations have to use several different programs and vendors to provide the solutions that they need to run their business NetSuite provides everything in a single integrated system, delivering end to end business process management for services companies Customer management automation (CRM) Complete service delivery solutions (PSA) Complete financial management Managing the entire project lifecycle (from quote to cash or from bid to bill), including back office operations through a single suite of products helps customers to achieve greater, real time visibility across their business (including cash visibility) with minimal effort Rather than having to spend large amounts of time managing the business and creating reports, customers can instead focus their time and effort on others areas of the business that will add greater value
End To End Solution Many organizations have to use several different programs and vendors to provide the solutions that they need to run their business NetSuite provides everything in a single integrated system, delivering end to end business process management for services companies Customer management automation (CRM) Complete service delivery solutions (PSA) Complete financial management Managing the entire project lifecycle (from quote to cash or from bid to bill), including back office operations through a single suite of products helps customers to achieve greater, real time visibility across their business (including cash visibility) with minimal effort Rather than having to spend large amounts of time managing the business and creating reports, customers can instead focus their time and effort on others areas of the business that will add greater value
Market Leading Functionality NetSuite provide customers with a full end to end service that delivers market leading functionality One example of this was with POSitive Technology, a leading provider of retail point of sale solutions POSitive Technology had seven disparate enterprise systems (Goldmine, QuickBooks Pro, QuickBooks Payroll, AutoTask, Microsoft Project, Quotewerks, custom database) which produced complexity and severely restricted visibility Two systems were needed for project management, creating double-entry hazards and excessive administration and the lead time for accounts receivable was over 90 days NetSuite introduced cloud-based, integrated systems with both OpenAir and NetSuite solutions efficiently replacing numerous applications The NetSuite solution reduced project management administration and paperwork by 90 percent It also helped to cut the lead time for accounts receivable by more than 50 percent while switching to weekly billing cycle, giving improved visibility and cash flow Customers can benzefit from unmatched synergy between each of these components
Market Leading Functionality NetSuite provide customers with a full end to end service that delivers market leading functionality One example of this was with POSitive Technology, a leading provider of retail point of sale solutions POSitive Technology had seven disparate enterprise systems (Goldmine, QuickBooks Pro, QuickBooks Payroll, AutoTask, Microsoft Project, Quotewerks, custom database) which produced complexity and severely restricted visibility Two systems were needed for project management, creating double-entry hazards and excessive administration and the lead time for accounts receivable was over 90 days NetSuite introduced cloud-based, integrated systems with both OpenAir and NetSuite solutions efficiently replacing numerous applications The NetSuite solution reduced project management administration and paperwork by 90 percent It also helped to cut the lead time for accounts receivable by more than 50 percent while switching to weekly billing cycle, giving improved visibility and cash flow Customers can benzefit from unmatched synergy between each of these components
Market Leading Functionality NetSuite provide customers with a full end to end service that delivers market leading functionality One example of this was with POSitive Technology, a leading provider of retail point of sale solutions POSitive Technology had seven disparate enterprise systems (Goldmine, QuickBooks Pro, QuickBooks Payroll, AutoTask, Microsoft Project, Quotewerks, custom database) which produced complexity and severely restricted visibility Two systems were needed for project management, creating double-entry hazards and excessive administration and the lead time for accounts receivable was over 90 days NetSuite introduced cloud-based, integrated systems with both OpenAir and NetSuite solutions efficiently replacing numerous applications The NetSuite solution reduced project management administration and paperwork by 90 percent It also helped to cut the lead time for accounts receivable by more than 50 percent while switching to weekly billing cycle, giving improved visibility and cash flow Customers can benzefit from unmatched synergy between each of these components
Single Point Of Contact In complex vendor relationships, customers typically have to deal with multiple vendors for CRM, PSA and financial solutions, each of which require careful management, and then must integrate the 3 solutions either through these different vendors or additional 3 rd party vendors. Different vendors may require multiple contact points, different operational processes, cover different territories/geographies and need different billing and invoicing arrangements All of these different factors mean that customers need to spend a lot of time and effort managing their vendors By offering a comprehensive portfolio of solutions, NetSuite can act as a single supplier for all the customer's needs, providing a single point of contact, single point of billing and ultimately, a single point of accountability Customers have a simple solution that is easily managed through a trusted advisor, and offers them more time to focus on other areas of the business and adding value
Single Point Of Contact In complex vendor relationships, customers typically have to deal with multiple vendors for CRM, PSA and financial solutions, each of which require careful management, and then must integrate the 3 solutions either through these different vendors or additional 3 rd party vendors. Different vendors may require multiple contact points, different operational processes, cover different territories/geographies and need different billing and invoicing arrangements All of these different factors mean that customers need to spend a lot of time and effort managing their vendors By offering a comprehensive portfolio of solutions, NetSuite can act as a single supplier for all the customer's needs, providing a single point of contact, single point of billing and ultimately, a single point of accountability Customers have a simple solution that is easily managed through a trusted advisor, and offers them more time to focus on other areas of the business and adding value
Why NetSuite SRP? Value proposition Single Integrated Solution Real Time Visibility Operational Efficiency Flexibility & Agility Experience & Expertise Single Integrated Solution All the components a services organization needs to run their entire business, integrated into a single end to end solution Customers can focus on their core activities, not on managing the systems or IT, giving them more time to drive greater value Real Time Visibility Better data integrity leads to more accurate information availability Customers are able to use this high quality information to achieve higher levels of control over their business operations and make informed decisions Operational Efficiency NetSuite SRP allows customers to operate their processes more efficiently from anywhere in the world Customers benefit from faster operations with increased productivity and greater revenue generated Flexibility & Agility Solutions that meet the unique needs of a services business Customers can achieve high levels of business agility and ensure competitive advantage Experience & Expertise NetSuite have a breadth and depth of experience and expertise that is applied to all areas of the solutions offered – NetSuite understands the unique requirements of running a services business Customers can have confidence and peace of mind that they have chosen the best partner to deliver all their needs both now and in the future
Real Time Visibility In many organizations, visibility of information is poor and as a result, many issues are only noticed when they become critical problems and it is too late to prevent the problem NetSuite SRP provides customers with management information in real time Providing the right level of information to everyone in the organization as they require it NetSuite SRP supports the appropriate information sharing, with the right information to the right people at the right time in the right format Customers can use information intelligently and efficiently to take control of their business operations and make informed decisions This allows customers to be proactive is resolving any issues before they become problems and ensure greater levels of business continuity
In Depth Visibility NetSuite provides everything in a single integrated system, delivering end to end business process management for services companies Customer management automation (CRM) Complete service delivery solutions (PSA) Complete financial management This integrated solution provides customers with complete end to end, real time visibility into their business Through the integration of key components, customers gain insight into their business that is not provided through standalone, disjointed systems Customers are able to use this insight to better control their business and ensure high levels of efficiency and productivity, inline with their overall business strategy
Integrated Reporting With traditional separate process management tools, customers need to create separate reports from each area of the business (sales, operations, finance) and then attempt to link them together for an accurate reflection of overall business performance This process can be not only time consuming, but also inaccurate with double entry of data, duplicate information and incomplete information NetSuite SRP provides customers with integrated reporting from all areas of the business for a single view of your business information Customers achieve accurate reports relating to their entire business, which can be used to judge overall performance and provides greater control over their operations
Integrated Reporting With traditional separate process management tools, customers need to create separate reports from each area of the business (sales, operations, finance) and then attempt to link them together for an accurate reflection of overall business performance This process can be not only time consuming, but also inaccurate with double entry of data, duplicate information and incomplete information NetSuite SRP provides customers with integrated reporting from all areas of the business for a single view of your business information Customers achieve accurate reports relating to their entire business, which can be used to judge overall performance and provides greater control over their operations
Integrated Reporting With traditional separate process management tools, customers need to create separate reports from each area of the business (sales, operations, finance) and then attempt to link them together for an accurate reflection of overall business performance This process can be not only time consuming, but also inaccurate with double entry of data, duplicate information and incomplete information NetSuite SRP provides customers with integrated reporting from all areas of the business for a single view of your business information Customers achieve accurate reports relating to their entire business, which can be used to judge overall performance and provides greater control over their operations
Forecasting Accuracy Through integrated reporting and greater visibility of business operations, NetSuite SRP enables customers to improve their forecasting capabilities Customers are able to more clearly determine their staffing requirements and revenue pipeline, which can help to accurately shape business operations and future direction This in turn helps customers to create greater business agility, with the ability to react more quickly to changes in market conditions and so achieve higher levels of competitive advantage
Why NetSuite SRP? Value proposition Single Integrated Solution Real Time Visibility Operational Efficiency Flexibility & Agility Experience & Expertise Single Integrated Solution All the components a services organization needs to run their entire business, integrated into a single end to end solution Customers can focus on their core activities, not on managing the systems or IT, giving them more time to drive greater value Real Time Visibility Better data integrity leads to more accurate information availability Customers are able to use this high quality information to achieve higher levels of control over their business operations and make informed decisions Operational Efficiency NetSuite SRP allows customers to operate their processes more efficiently from anywhere in the world Customers benefit from faster operations with increased productivity and greater revenue generated Flexibility & Agility Solutions that meet the unique needs of a services business Customers can achieve high levels of business agility and ensure competitive advantage Experience & Expertise NetSuite have a breadth and depth of experience and expertise that is applied to all areas of the solutions offered – NetSuite understands the unique requirements of running a services business Customers can have confidence and peace of mind that they have chosen the best partner to deliver all their needs both now and in the future
Anywhere, Anytime Access NetSuite SRP is a cloud based service, which provides anytime, anywhere access, based on the needs of the customer and the individual users Office PC or Mac Any browser online access Smart phone mobile Dedicated mobile applications Home PC or Mac Any browser online access Travel laptop Offline access Client site PC or Mac Any browser online access NetSuite SRP works where users work and need to access the system and to fits the way a services business works – on the go, at client sites or working remotely Anything that can connect to the Internet can access the system and allows users to be productive Quick and easy access, allowing NetSuite SRP to be a true business enabler, driving increased levels of productivity across all users
Operational Efficiency A major problem for many organizations is manual entry of data into their management systems and the effort required for duplicating these manual tasks Inefficient data management and manual entry often creates errors, which in turn can lead to revenue leakage NetSuite SRP automates many manual processes and eliminates the need for duplicate data entry, allowing customers to take greater control of their business and to run tighter processes from the start of work (quote/sales) to the end (billing/invoicing) of work This allows customers to complete projects more quickly with minimal internal processing required, invoice more quickly and get paid more quickly, helping to improve cash flow within the business – the ‘quote-to-cash’ process In addition, by ensuring that all work and effort is recorded, NetSuite SRP can help customers to ensure that all work is billed for, by automatically creating invoices, eliminating revenue leakage This in turn ensures that customers do not lose revenue through poor accounting and can help to increase revenue overall
Operational Efficiency A major problem for many organizations is manual entry of data into their management systems and the effort required for duplicating these manual tasks Inefficient data management and manual entry often creates errors, which in turn can lead to revenue leakage NetSuite SRP automates many manual processes and eliminates the need for duplicate data entry, allowing customers to take greater control of their business and to run tighter processes from the start of work (quote/sales) to the end (billing/invoicing) of work This allows customers to complete projects more quickly with minimal internal processing required, invoice more quickly and get paid more quickly, helping to improve cash flow within the business – the ‘quote-to-cash’ process In addition, by ensuring that all work and effort is recorded, NetSuite SRP can help customers to ensure that all work is billed for, by automatically creating invoices, eliminating revenue leakage This in turn ensures that customers do not lose revenue through poor accounting and can help to increase revenue overall
Global Capabilities NetSuite SRP can be delivered on a global basis through the OneWorld platform This is a multi-language, multi-currency version of the solution that allows easier management of global financial elements and taxes across multiple companies/subsidiaries Customers are more easily able to manage a global services business, increasing efficiency and productivity across all locations, share real time information regardless of where they are in the world and pull from a global resources pool/team
Global Capabilities NetSuite SRP can be delivered on a global basis through the OneWorld platform This is a multi-language, multi-currency version of the solution that allows easier management of global financial elements and taxes across multiple companies/subsidiaries Customers are more easily able to manage a global services business, increasing efficiency and productivity across all locations, share real time information regardless of where they are in the world and pull from a global resources pool/team
Why NetSuite SRP? Value proposition Single Integrated Solution Real Time Visibility Operational Efficiency Flexibility & Agility Experience & Expertise Single Integrated Solution All the components a services organization needs to run their entire business, integrated into a single end to end solution Customers can focus on their core activities, not on managing the systems or IT, giving them more time to drive greater value Real Time Visibility Better data integrity leads to more accurate information availability Customers are able to use this high quality information to achieve higher levels of control over their business operations and make informed decisions Operational Efficiency NetSuite SRP allows customers to operate their processes more efficiently from anywhere in the world Customers benefit from faster operations with increased productivity and greater revenue generated Flexibility & Agility Solutions that meet the unique needs of a services business Customers can achieve high levels of business agility and ensure competitive advantage Experience & Expertise NetSuite have a breadth and depth of experience and expertise that is applied to all areas of the solutions offered – NetSuite understands the unique requirements of running a services business Customers can have confidence and peace of mind that they have chosen the best partner to deliver all their needs both now and in the future
Flexibility Market conditions are always changing and customers need to ensure that their businesses keep up NetSuite recognize that this is critical for business success and so provide the ability to customize the solution to meet the needs of customers As customers needs change, NetSuite SRP can be molded to meet the changing needs of the business and ensure that customers can stay ahead of the market and ahead of their competitors
Flexibility Market conditions are always changing and customers need to ensure that their businesses keep up NetSuite recognize that this is critical for business success and so provide the ability to customize the solution to meet the needs of customers As customers needs change, NetSuite SRP can be molded to meet the changing needs of the business and ensure that customers can stay ahead of the market and ahead of their competitors
Scalability Having all your systems on site means having to put in an initial investment (for set up etc). Then these systems have a certain level of capacity. Having this maximum capacity can be problematic for 2 reasons 1) if you need to exceed the capacity, you can’t do it easily and instantly so you business may suffer from unmet needs 2) Sometimes the demand for the services will be much lower than is possible, this means you are not sully utilizing your expensive system (waste of money) NetSuite SRP is a cloud based service, which means that customers can take on the level of service that they need at any given time and only pay for what they use, rather than having to pay significant up front setup costs As there is no infrastructure investment required, customers can easily scale their NetSuite SRP solution to meet their needs, by simply adding users or removing users from the service Customers can start by using a small service provision and grow their utilization simply and easily Customers can achieve high levels of business agility by ensuring that all of their employees are able to leverage greater productivity and visibility using the system
Open Standards Basis Many customers may currently use systems, such as salesforce.com's CRM solution, that are integrated into other areas of their business that are meeting their current requirements NetSuite SRP integrates well with other legacy systems, both cloud-based and traditional on premises/installed applications, ensuring that customers can still use their existing platforms and applications as required Customers minimize the pain of change, whilst realizing significant benefits in areas that are upgraded to NetSuite SRP By bringing together legacy systems with NetSuite SRP, customers can leverage the capabilities of both to drive productivity and ensure that they stay ahead of the competition
Easy Implementation The bottom line is that we now use a world-class SaaS ERP system in NetSuite OneWorld with our multiple subsidiaries in North and LatinAmerica, Europe and Asia-Pacific, and yet we still find the system intuitive and easy to use.
Why NetSuite SRP? Value proposition Single Integrated Solution Real Time Visibility Operational Efficiency Flexibility & Agility Experience & Expertise Single Integrated Solution All the components a services organization needs to run their entire business, integrated into a single end to end solution Customers can focus on their core activities, not on managing the systems or IT, giving them more time to drive greater value Real Time Visibility Better data integrity leads to more accurate information availability Customers are able to use this high quality information to achieve higher levels of control over their business operations and make informed decisions Operational Efficiency NetSuite SRP allows customers to operate their processes more efficiently from anywhere in the world Customers benefit from faster operations with increased productivity and greater revenue generated Flexibility & Agility Solutions that meet the unique needs of a services business Customers can achieve high levels of business agility and ensure competitive advantage Experience & Expertise NetSuite have a breadth and depth of experience and expertise that is applied to all areas of the solutions offered – NetSuite understands the unique requirements of running a services business Customers can have confidence and peace of mind that they have chosen the best partner to deliver all their needs both now and in the future
Experience & Expertise NetSuite leverages a great many industry best practices within the NetSuite SRP solution, along with over 10 years experience of cloud delivery models Deep subject matter expertise CRM PSA (OpenAir and QuickArrow) ERP Industry expertise Consulting ProServ Software/hardware IT services Creative Healthcare Customers can be confident that they are choosing a partner who understands how to deliver effective and efficient solutions and will continue to be at the forefront of this technology
Domain Expertise By choosing NetSuite SRP, customers will be able to form a partnership with the market leader to ensure best practices for all business operations There is no more experienced deployment partner and community in the industry with over 6,000 implementations, and over 1,500 of these within professional services firms Clients can take control over a solution that will meet their needs and have peace of mind that the implementation will be successful
Market Leading Solutions NetSuite are a market leading provider of productivity management solutions with OpenAir Servicing more than 1,500 services companies and the #1 provider of solutions for ProServ SPI Research’s 2010 Professional Services Maturity Model Benchmark survey highlighted NetSuite’s market position NetSuite/OpenAir – 32% Other PSA suppliers – 37% Homegrown – 11% None – 20% Through this and other experience and expertise within the sector, customers can be confidence that NetSuite SRP is the safe choice to suit all of their needs
Compliance Customers face a great many risks within their IT solutions, not least of which are the regulatory issues that need to be addressed Sarbanes Oxley Basel II FASB EITF 0801 FASB EITF 0903 NetSuite ensure that there is effective governance in place throughout all components of NetSuite SRP Customers can be confident that their IT solutions from NetSuite will be fully compliant with all of the necessary regulations and so reduce the risk of any kind of litigation for non-compliance
Innovation For all other providers, SRP solutions are not their core business and as a result, they are not focused on improving their SRP solutions for customers NetSuite is fully focused and committed to SRP and is at the forefront of ensuring that customers have the latest technology This has been further supported through the acquisition of OpenAir and QuickArrow, bringing further new and innovative technologies to customers Customers can be confident that they not only receive the highest quality SRP solutions today, but that they will continue to do so in the future and always at the forefront of technology
Why NetSuite SRP? Value proposition Single Integrated Solution Real Time Visibility Operational Efficiency Flexibility & Agility Experience & Expertise Single Integrated Solution All the components a services organization needs to run their entire business, integrated into a single end to end solution Customers can focus on their core activities, not on managing the systems or IT, giving them more time to drive greater value Real Time Visibility Better data integrity leads to more accurate information availability Customers are able to use this high quality information to achieve higher levels of control over their business operations and make informed decisions Operational Efficiency NetSuite SRP allows customers to operate their processes more efficiently from anywhere in the world Customers benefit from faster operations with increased productivity and greater revenue generated Flexibility & Agility Solutions that meet the unique needs of a services business Customers can achieve high levels of business agility and ensure competitive advantage Experience & Expertise NetSuite have a breadth and depth of experience and expertise that is applied to all areas of the solutions offered – NetSuite understands the unique requirements of running a services business Customers can have confidence and peace of mind that they have chosen the best partner to deliver all their needs both now and in the future
