1. EMPOWERMENT It is the process of increasing the capacity of individuals or groups to make choices and to transform those choices into desired actions and outcomes. (worldbank.org)

2. WHAT IS EMPOWERMENT? Responsibility and ownership Working independently towards common objectives Earned privilege not a given right

3. EMPLOYERS`S POINT OF VIEW To be more proactive To take up responsibilities and challenges To contribute To bring solutions

4. INDIVIDUAL`S POINT OF VIEW More autonomy To make decisions Visibility and recognition Empowering service users -- giving the respect, dignity and encouraging their participation in decision making, maintaining rights, providing choice

5. METHODS OF EMPOWERMENT

6. STATE-HOLDER EMPOWERMENT Sees people as key resource in an organisation Training is an investment done by the employer to empower the staff (www.qualityresearchinternational.com)