Personal Information
Organization / Workplace
Prague, The Capital, Czech Republic Czech Republic
Occupation
Strategic Business Director at Alza.cz a.s.
Industry
Telecom / Mobile
Website
cz.linkedin.com/in/olegcz
About
Start-ups, Strategy, Customer Experience, Customer Care, Telco, E-business, Restructuring, Crisis management.
Tags
customer experience
customer care
social crm
customer relationship management
change management
business process
customer management
care-to-sales
service-to-sales
first contact resolution
customer excellence
first call resolution
customer service
customer
customer satisfaction
zakaznicka pece
socialni site
mobilkom
facebook
ufon
See more
Presentations
(6)Likes
(1)Introduction to Social Reading Technologies
Frederic Kaplan
•
13 years ago
Personal Information
Organization / Workplace
Prague, The Capital, Czech Republic Czech Republic
Occupation
Strategic Business Director at Alza.cz a.s.
Industry
Telecom / Mobile
Website
cz.linkedin.com/in/olegcz
About
Start-ups, Strategy, Customer Experience, Customer Care, Telco, E-business, Restructuring, Crisis management.
Tags
customer experience
customer care
social crm
customer relationship management
change management
business process
customer management
care-to-sales
service-to-sales
first contact resolution
customer excellence
first call resolution
customer service
customer
customer satisfaction
zakaznicka pece
socialni site
mobilkom
facebook
ufon
See more