Process Quality Assurance is considered as specialized service and it’s achieved by Organizations with recruitment of people having Process Knowledge and by training them in various new industry standards and models. Many a times the medium and small size organizations, with one or two QA resources are expected to poses vast amount of knowledge and experience in all possible methodologies, Certifications, Tools, etc. Even by training or by buying limited licensed software their needs are never fulfilled. At the end, they understand that in their Organization they don’t have effective QMS, Tools and experienced Quality Analysts. Though the situation is better with large organizations as they afford to spend on different talents of QA and build various teams and they buy many tools in market. In addition smaller firms, loose their CMMI, ITIL, ISO, Six Sigma track once they achieve some part of their goal and reason it with cost of maintenance. Also startup firms needs better world class processes from the beginning to have better journey and growth. To address these concerns, it’s important to meet the demand and changing context of IT Industry and use availability of Technology. The concept presentation of Process Quality Assurance As a Service (PQAAS) could be one solution, which can handle the need of Smaller/Medium Organizations without impacting the real intent of Quality Assurance Practices. By Standardizing Quality Assurance activities, Quality management System the Organizations can deliver it as service. The users can pay by use and they can easily get the best practices of industry and certification compliant QMS in one click.

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2. Objective:
Quality Assurance Activities will be delivered as service to Users, where the user is in control of
the services required and can realize the benefits as intended. The services are delivered
across multiple organization and are charged on pay per use. PQAAS is based on QMS
Product made available as Service to user and then providing the relevant Services.
Vision
 Shared QMS, Standard Services and Unified Growth!
Targeted Organizations:
 Small, Medium and Large Organizations can benefit (Very large > 2000 People
Organization is not considered)
Need of the Hour:
 Increased Cost of Resources, Bulky QMS, unbalanced workload, maintenance aspects of
certifications, Dedicated & specialized resource needs, High Quality Process and its
implementation at low cost, etc are demanding a solution which every Organization
afford to have!

3. 1920’s
1950’s
1980’s
2015+
1995’s

4. Not all Projects/Entities needs same attention & heavy weight Process
Value Realization is expected in QA activities
Start up and Smaller Firms needs better Quality Processes without much cost!
Internal Customers - Concept is growing in Medium and large Organizations
Quick Customization and Ready Specialization is need of the hour
Time to market and Time to deliver is becomes more critical in digital age
Integrated QA Solutions and on call support is essential need for high growth

5.  For Effective Quality Assurance Services its important to understand the context of the
Quality management system and organization or Project, to deliver the QA services.
Though we can’t avoid the effort/cost on understanding the project’s context, but we
may reduce the cost of understanding the QMS by service provided, by standardizing the
Quality management system and release it as online product.
 In addition the Organizations which enroll for such services may not be having adequate
resource or have capability to establish and maintain the Quality Management System.
 Standard QMS and its Components, built based on multiple organization acts as a vital
source of best practices in Industry.
 Having said that the customization need and contextual need can be considered and
options to be provided for Organizations to address their specific needs.

6. Standard QMS
Life Cycle Coverage (Development/
Maintenance/Migration, Agile Dev, etc)
Certifications Standards/Model Applicable
( ISO/CMMI/ITIL/Etc)
Technology Coverage
(ERP/Custom Dev/etc)
Employee Base : Small – (20 to 100)
Medium – (100 to 1000)
Large - >1000
Project Size Base: Micro <10,
Small – 1 to 20, Medium – 21 to 100, Large >
100
Customized QMS – for Specific
Expectation of Organization

8. Access Type of QMS Standardization
Usage for upto 100
people - free
Basic ISO 9001 Based
QMS - Free
Standard QMS
Usage for every 100
member addition –
Minimal Charge
Additional Charges for
CMMI and other
Certifications
Custom QMS :
Process/Policies –
Addition of every
Process/policy
customization with
minimal Rate
Fee Model
Monthly Quarterly Annually

9.  Internal Quality Audits
 SQA Reviews on Work Products
 Facilitation of Project Start up Planning
 Audit Analysis
 Metrics Report Analysis
 Process Appraisals
 Training on Process
 Defect Analysis
 Risk Analysis
 Project Closure Support
 Lessons learnt Capturing
 Process Tailoring Support
 Lean Services
 KPI Dashboard Services

10. Essential Services Add-on Services Optimization Services
Quality Audits Audit Analysis Process Appraisals
QA Work Product Review Metrics Analysis Lean Services
Project Facilitation Defect Analysis Tailoring Services
Project Closure Risk Analysis KPI Dashboard Design
Functions Support (
Purchase/Training/facilitie
s)
Scrum Support Services
Process Training Services Management System
Services (includes
Customer Feedback)
Package Service Time Volume
Annual Pack 24*7 or 24* 5 Count of Projects
Monthly Pack 16* 5 Count of Functions
Half Yearly Pack 9*5 or Other No. of People
Variation inside Each
Service is allowed with
standard values
Audit – 3 or 5 or 8 hrs
with Supplier/Project/
function, etc

12.  Service Catalogue Preparation ( Characteristics of Service)
 Service vs Experience of Resource
 Storage of QMS
 Online Access( Corporate, Individual ,etc), Network Connectivity
 Service Management Tool Setup ( for Incidents and Service Request), related to service
offered
 Standard Reports/Output from All Services.
Sample Service Sample Experience
Management System Support > 12 years Experience
Audits, Analysis of Risk, KPI
Dashboard, etc
>8 years Experience
Work Product Review, Lessons learnt 3 to 6 years
Analysis of Metrics, Defects 1 to 3 years

13. Option A1:
QMS is made of Word, Excel Docs and forms & User
Access it, downloads and Stores the final Project
Docs in their Own Storage
Option A2:
QMS is made of Word, Excel Docs and forms & User
Access it, downloads and Stores the final Project
Docs in the Storage allocated by Service Provided.Local
Storage
Cloud
Storage
UserService
Provider
QMS
Cloud
Storage
QMS – Web
Forms
UserService
Provider Option B:
QMS is made of Web Forms and interconnected
Tools, where the User creates new projects, develops
data and maintains data in the Service Provider given
Space/Storage.

14.  Shared and Standard Processes
 Common Process Assets Categorized by Domain and Size of Projects ( Defect
Repository, Estimation Repository, Sample Artifacts, etc)
 Common Process Improvement Requests Forms
 QMS Product Improvement and Releases – Release will be dealt as
Upgradation of Product
 Short Videos and Materials explaining the Changes to User Community
 Process Improvement Release Notes and Process Change Request form can be
used by Organization to show compliance to Continual Improvement.
 Deployment is similar to New Release of Product.

15.  Reduced Cost as Dedicated QA Team is not Required
 Achieving and maintaining of Certification becomes easier
 World Class and shared best practices are accessed by small organizations.
 Standard Report and Interpretation achieved
 Access to many standard tools
 Increase in availability for QA support.
 Up to date QMS available for every organizations
 Reduced Organizational complexities such as Engineering process group, audit
team, etc
 Pay as you use also reduces the huge data availability in hosting
 Each output as part of quality assurance can be rated, which means high
quality ensured.
 Service Provider on the Other hand can maintain high capability team, work
load, morale and knowledge hub. In addition the workload balancing is
possible for QA Role.

16. User Advantage
User Alignment
Needs

17. Advantage
Alignment
Needs
Capability
management

18. •Receive Requests
•Meet Service requirements
•Manage Service delivery
•Manage Capacity and
Availability
•Feedback from Users
•Service Quality
•Value Transfer Effectiveness
•Improve Service Components
•New Releases
•End User Identify
•Service Components
•Value Creation
•Service Catalogue
•Build Capacity
•List Activities & Categorize
•Compliance vs Value Creation
•Addition/Modification of Service
activities
•Expectation on QMS Product
•Third Party Dependencies
Identify Define
ImplementEvaluate

19. PQAAS Concept could be the
Possible future, where Process
Quality Assurance and QMS are Just
online Services and the Process
teams work in shifts like a call center
or maintenance Service Provider!
All certifications and needed
methodologies are features which
users can choose!
QMS Product Development Team is
nothing but Common SEPG!
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