2. agenda
•reasons for hire
•suppliers - an integral
part
•MSP supplier
management
•case study
•technology
•why suppliers like MSP
•what’s ahead?
agenda
10. strengthening
program-level
governance,
transparency
and risk
management
objectives of supplier management
alongside
existing
business
demands
active
management
and
development of
the supplier
network
enhancing the
reporting,
performance
measurement
and operational
analytics
access to critical and sought-after talent
analytics
visibility
manage
change
11. ensuring continuity of supply
monitored
continuous
improvement
end-to-end
process
governance
open book
policy
leverage spend
to negotiate best
rates
controlled,
transparent
vacancy
distribution
in-house
supplier
partner
manager
improve
suppliers’
knowledge
philosophyselectionmanagement
supplier
performance
management
biannual
review
meeting
managemen
t
reporting
service level
agreements
quality
questionnaire
& survey
quality
reviews
balanced
scorecard
salary
benchmarking
performance
monitoring
supplier
selection
gap
analysis
identify
supply chain
18. supplier audit process
1
PMO
communicates to
shared service of
Audit start/end
date
2
PMO provides
Audit Specialist
w/quarter active
contractor detail
& supplier
contact info
3
Audit Specialist
selects the
appropriate % to
audit
4
Audit Specialist
creates & distributes
a template letter,
data to be submitted
to each supplier
5
Supplier submits
document s to
Risk Specialist
for review
6
Risk audits all
documentation
provided by
supplier
7
Risk
communicates
final results to
Supplier
Specialist
8
Supplier
Specialist
coordinates call
to review in detail
with PMO
9
Supplier Specialist
will communicate
final corrective
action plan to Risk,
Risk to communicate
to supplier
• insurance
documents
• offer letters
• NDA
• background
check
documents
19. • strong supplier engagement
• coaching performance to create greater
opportunity
• supplier rationalisation – right-size panel
• monitor and review SLA performance
• information sharing - (business intelligence
and market information)
• communication
• client expectations
• performance management practices
• reduce non-panel activity
• tighter compliance to recruitment, on-boarding
and off-boarding
• legislation requirements
outcomes of our
supplier management approach
• increased hiring manager and
supplier engagement measured
through satisfaction surveys
• considerable reduction in time
to fill
• achieve greater than 90%
compliance to Supplier Panel
(best practise is typically 85%)
• risk reduction
• driving hiring efficiencies
• reduction in fill time
• risk reduction
• increased candidate attraction
consistency
quality
compliance
21. IT software and services client
quality of submission
3:1
HM satisfaction
87%
rate card compliance
90%
panel compliance
95%
Scenario:
•vendor selection and empanelment was BU/HM function
•not an optimized panel
•no vendor performance management in place
•no visibility into rates/spend
22. evolution
2011
●supplier partnership reviews
●scorecarding
2013
●satisfaction surveys
●quarterly newsletters
●audit
current
●state of
optimisation
2014
●supplier summit
●formalised corrective
action process
●tiering
2012
•panel optimisation
•program policy
documented
scenario
•no baselines on spend or SLA’s
•no improvement strategy in place
Employees are the building blocks of any organization. Contingent workers complement your workforce and hence integral to the functioning of internal projects and delivery. Hence its imperative that we take care in hiring the best contingent talent available in the market. We reach the pockets where these workers are available in a cost efficient and timely manner.
Its possible that an organization can decide to attract, screen, interview and select these workers on their own as a mix along the permanent hires and then choose to payroll them through an external vendor. However this tends to turn out to be a costly affair and may risk the organization when it comes to co-employment regulation. Hence we look for specialist suppliers in individual markets to help.
Top suppliers in the panel
Well performing
Participative
Stable – financially and operationally
Compliant
Support the company/program objectives
Cover risk which customers can be exposed to if the supplier doesn’t have enough insurance coverage or is not licensed to provide certain services in the region they are providing the services.
Ebix Inc. hosts all data inclusive of scanned certificate images, insurance requirements templates, organization of client’s data by divisions, groups and projects ,whereby certificates are associated and all history and action, inclusive of letters and notes against those certificates are stored.
Centralize, global and local processes, for new supplier engagements and onboarding, as well as ongoing processes for governing data, such as updates and deletes.
FMS platform is a dynamic, automated tool to tap into the burgeoning freelancer community while also gaining enhanced control over the compliance, cost and visibility issues often associated with these workers
