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HEMSA’s Recap of the AMA
Symposium for the Marketing of
Higher Education
“What can San Diego teach San Antonio?”
November 18, 2010
1
Session Tracks
¡  Marketing Metrics
¡  Brand Strategy and Management
¡  Operations and Strategy
¡  New Media
¡  Content Strategy
¡  Media and PR
2
My focus…
Overview
3
¡  Mobile will take over in the next 4 years…
¡  All information will be stored in a cloud; will be no
need for a hard drive
¡  LOCATION, LOCATION, LOCATION
¡  Location change is everything to mobility
¡  One’s phone is an extension of oneself.
¡  Has four of the five senses: sight, touch, sound,
smell…okay maybe smell is stretching it.
¡  Have you named your phone? Do you pet it? Do
you sleep with it?
4
“Fish where the fish are.”
5
6
¡  Part of the clear, consistent messaging that
provides additional platforms to share the brand
story
¡  Propels brand to become a point of dialogue;
making many brand ambassadors
¡  Listen. Contribute. Give to get.
¡  Understand that you don’t CONTROL the
message
7
“Today, 25% of U.S. adults have
Smartphones. By 2011, that number
will increase to 50%.” -Nielson
8
9
10
Source: www.hitwise.com
11It’s not about
bought media
anymore…
it’s about
earned media.
¡  Happy Birthday to my favorite Facebook friend
¡  interactions vs. push messages
¡  Be authentic.
¡  Variable data à PURLS (personalized URLs) à
better tracking = cost savings
12
13
14
15
Attract RespondLearn
• TEST!
• Learn before the
offer
• Adjust on-the-fly
• Personalize the
experience
Outside
Data
Your
CRM
System
Decision
Action
to
close
Your
CRM
System
16
¡  Has anything really changed in branding?
¡  You only THINK you control your brand.
¡  Your messages must be consistent throughout
mediums. Even more so now.
¡  Unite social, web, print (yes!)…add mobile!
17
18
19
20
21Discussion

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HEMSA Recap 11.18.10

  • 1. HEMSA’s Recap of the AMA Symposium for the Marketing of Higher Education “What can San Diego teach San Antonio?” November 18, 2010 1
  • 2. Session Tracks ¡  Marketing Metrics ¡  Brand Strategy and Management ¡  Operations and Strategy ¡  New Media ¡  Content Strategy ¡  Media and PR 2 My focus…
  • 4. ¡  Mobile will take over in the next 4 years… ¡  All information will be stored in a cloud; will be no need for a hard drive ¡  LOCATION, LOCATION, LOCATION ¡  Location change is everything to mobility ¡  One’s phone is an extension of oneself. ¡  Has four of the five senses: sight, touch, sound, smell…okay maybe smell is stretching it. ¡  Have you named your phone? Do you pet it? Do you sleep with it? 4 “Fish where the fish are.”
  • 5. 5
  • 6. 6
  • 7. ¡  Part of the clear, consistent messaging that provides additional platforms to share the brand story ¡  Propels brand to become a point of dialogue; making many brand ambassadors ¡  Listen. Contribute. Give to get. ¡  Understand that you don’t CONTROL the message 7 “Today, 25% of U.S. adults have Smartphones. By 2011, that number will increase to 50%.” -Nielson
  • 8. 8
  • 9. 9
  • 11. 11It’s not about bought media anymore… it’s about earned media.
  • 12. ¡  Happy Birthday to my favorite Facebook friend ¡  interactions vs. push messages ¡  Be authentic. ¡  Variable data à PURLS (personalized URLs) à better tracking = cost savings 12
  • 13. 13
  • 14. 14
  • 15. 15 Attract RespondLearn • TEST! • Learn before the offer • Adjust on-the-fly • Personalize the experience Outside Data Your CRM System Decision Action to close Your CRM System
  • 16. 16 ¡  Has anything really changed in branding? ¡  You only THINK you control your brand. ¡  Your messages must be consistent throughout mediums. Even more so now. ¡  Unite social, web, print (yes!)…add mobile!
  • 17. 17
  • 18. 18
  • 19. 19
  • 20. 20