Company Overview

1. PHWS Proposal
PHWS is dedicated to providing the highest standard of customer care to
lenders, builders, developers and homebuyers. By combining our extensive
construction experience with state-of-the-art technology, we are positioned
to handle all customer service and warranty issues in a timely, cost effective
manner.
Description of services
The following description of services provides a complete pre and post sale
customer care and warranty callback management infrastructure for your 1-10 year
obligations. The following definitions are based on our initial meeting and
presentation of services. The following bullets within this proposal are inclusive but
not limited to further review and scope of service analysis.
We have also provided relevant client referrals and testimonials of PHWS services
and our capability to improve your current infrastructure, reduce your operating
costs and provide the very best in customer care, warranty callback management
and defect litigation avoidance.
• Client Partnering
PHWS becomes an extension of your company. PHWS will establish
and implement best business practices to align sales, construction and
PHWS customer care for the proper execution and delivery of builder
or developers residences or units. PHWS will implement a complete
pre and post sale customer care and warranty management program.
• Pre-Delivery Functionality Review
PHWS handles and reviews all functional operating features and
provides an electronic Punchlist of all non-performing areas.

2. • Pre-Delivery Aesthetic Review
PHWS reviews all units based on delivery quality and best practice
standards; then will provide an electronic Punchlist of all noted
deficiencies.
• Unit Acceptance Review
PHWS walks units with the construction department for turnover
purposes, creating a higher level of accountability when accepting
units from construction.
• Homeowner Customer Care Manuals
PHWS provides the nation’s leading homeowner manuals customized
for each client as part of the overall service to you and your buyers.
PHWS has an exclusive copyright through JTCSC, a 30-year customer
care consulting firm working with the nation’s top builders.
• New Home Orientation
Sales, construction and PHWS customer care determine the new home
orientation delivery date and begin the “Fit and Finish” process. PHWS
organizes all parties and contacts the buyer to schedule and perform
the buyers new home orientation.
• First-Year Warranty Management
PHWS administers warranty term inspections during the first year of
the post-sale customer care and warranty period. Buyers have
unlimited access to PHWS customer care, which includes 24-hour
emergency service.
• Long-Term Customer Care
After the first year, buyers can enjoy the same resources and care,
including call center and emergency services, inspections and more.
With PHWS Long-term care, you can prevent future defect litigation
through clear and responsive customer care follow-up.
• Customer Care Experience reporting with Eliant Surveys
PHWS surveys every buyer regarding their customer care and
warranty service experience. Eliant Surveys have been providing the
top home building companies in the nation their customer care
satisfaction results since 1984. Eliant surveys will give you the
blueprint for building an extraordinary customer experience.

3. Speak with our clients
We encourage you to reach out to the contacts and industry professionals we have
provided you who can share their personnel experiences with our company and the
PHWS promise.
PHWS has a current and proven infrastructure in place that is needed to manage
and maintain your customers expectations, your obligations to respond and resolve
warranty callbacks, as well as long term risk associated with customer care and
warranty callbacks during years 2-10.
The PHWS pricing structure will often produce an average of 50% less the cost to
establish and maintain your in-house operations, significantly improving your profit
margin while gaining a 10 year established post sale customer care partner!