Tina Arora

Mumbai Area, India India

Director - Consumer Bank

16 years of rich experience in domains - BFSI, Telecom, Advertising, Marketing & Sales. Expertise in Contact Centre Set up and Management (BOT / BOS), Customer Service Management, Offshoring, Outsourcing, Insourcing, Transitioning, Human Resources, and Lean Six Sigma Operations Management Goal: To Bring About A Strategic shift in Setting Up and Managing Operations via Innovation, Business Transformation and Sophisticated Quality Management Techniques. Specialities: Banking, Capital Markets, Insurance, Mutual Funds and Derivatives specialist, Customer Services, Contact Centre Operations, Grievances Cell Oversight, Lean Management, Six Sigma Implementation, Project Management Specialist,...