‘Together’ is an all-electric, demand responsive bus service designed to integrate seamlessly with our existing transport networks. Available on request over Internet, phone and SMS, ‘Together’ runs on 100% renewable energy and aims reduce the need for individual vehicles on our choked roadways.
‘Together’ redefines a ‘public transport’ experience with punctual on demand service, maintaining constant dialogue between user and the dynamic service.
http://www.timtompson.com
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Together DRT Presentation
1. MAJOR PROJECT
REALISATION
Together:
Demand Responsive
Together Transport Case Study: Rouse Hill
Industrial Design Tim Tompson
University of Technology 10175747
Sydney +61450731959
timtompson@gmail.com
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
2. + More Detailed Information in Book
p1
+ Reference Page numbers are cited
+ Presentation Colour Coded by Topic
+ Presentation Progress View Below
Background Design of Service Specific Application
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE &&
SOFTWARE PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE
INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
3. Trends &
Sustainability
“A paradigm shift from technology driven development to human
centred development is underway. The focus is shifting from materialistic
and visible values to those which are mental, intellectual and possibly
less material. An era of ‘cultural productivity’ has commenced, where
the importance attributed to modes of life, values and symbols may
be greater than that attributed to physical products. Design thinking
stands steadfastly at the centre of this continuum. Simultaneously, this
development highlights the importance of cultural traditions and the need
to extend and revitalise them.” The Kyoto Declaration. March 28.2008
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
4. Design Themes:
SERVICE DESIGN
SUSTAINABILITY
DESIGN THINKING
INTERACTION LINKING
TOGETHER...
TECHNOLOGY,
BUSINESS &
THE USER.
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
5. Applied to a Sustainability &
Social Problem:
es of p etrol a
Oil Dependence 3.6 b illion litr
day.
% is im ported.
60+ $88.14
79.84 = AU
now $
a barrel
3 billion a year
AU$2
n depen dency.
foreig
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
6. Oil Dependence Problem is
escalating rapidly A U$300+ per barr
el,
within 3-5 years..
.
foreign dependency
.
$63.5 billion a yea
r.
almost 10% of our
GDP
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
7. With Additional Drivers for
Change
+ Sustainability
+ Traffic + Congestion
+ Population
+ Health
+ Technology
+ Community Livability
= Opportunity
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
8. Problem: Technological Change is Slow
100 %
Percentage of American Households
75%
Mobile Phone
Electricity
50%
Internet
25% Computer
Microwave
Auto Refrigerator Electric Vehicles
0%
1900 1915 1930 1945 1960 1975 1990 2005
New York Times, 2005
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
9. GOAL
Oil Dependence - Vulnerability Sustainability - Resilience
Factors Barriers to Change FOCUS Barriers Broken Via Factors
“Design fills the Design Opportunity
gap between
strategic intent and Towards Longer Term Objectives
implementation.”
Second Road 2009
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
10. Process
Design Thinking: Innovation
Design Innovation
Venn Diagram
Feasibility Viability
Technology Business
Functional Emotional
Innovation People Innovation
Useability/Desireability
Based on
diagram Generally the areas which
cited by Design lack thorough consideration
Brown,2006 Innovation
in sustainable projects
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
11. System & Service
Design a system / scenario and its key designed components, that
provides a ‘seamless and affordable’ viable alternative to private petrol
driven motor vehicle usage for local travel.
The system/scenario should by design minimise the psychological barriers
to its adoption (cited by Pera et al 2008, and Holden, 2007). The design
should liberate residents from the clutches of motor vehicle and petrol
dependence for leading towards and transitional in respect to the long
term objectives of sustainable development by ‘Creating Resilience’ and
fostering ‘Community’(Beatley, et al, 2009). The design should be iconic in
the sense of a promotional tool for the advantages and long term goals, of
sustainable development.
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
12. 28 Design Objectives under the headings of:
+ Creating Resilience - No external Dependence
+ Fostering Community - Stronger Community Wellbeing
+ Fostering Sustainability - Renewable Energy, Res. Eff.
+ Iconic - Promote Ideals to wider comm.
+ Liberating - Empower with Choice
p19
Change Mindsets towards transportation:
1. The Mindset of Paradigm out of which the system - its goals,
power structure, rules, its culture - arises. Donnella Meadows,
1999, Leverage Points
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
13. Demand Responsive Transport
+ Minibuses around + No fixed Routes + Users must book
10 seats the service in
advance
A DRT Service can at several locations The DRT Service
pick up multiple all with different drops off each
passengers destinations passenger exactly
where they want.
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
14. Demand Responsive INTER SUBURB TRAVEL
more than 5km
Transport
+ Comparable
Service Level
+ Integrates with
A linking
existing services. Service
+ Low Investment LOCAL TRAVEL
less than 5m
+ Add Value to all
stakeholders.
+ Resource Efficient
+ Low Land Use
Together DRT
User Focus
Create Appeal
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
15. New Service Model
Together:
Demand Responsive
Together Transport
Demand responsive bus services to empower
communities towards a resilient & sustainable future
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
16. Resource Reward &
Efficiency Value
Renewable Delivered
Indirectly
Technology Business
The User
Together Service
Model:
Design Innovation
Venn Diagram Provide New Value
Assisted by current trends &
financial pressures
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
17. Technology Value
Technology
+ All Electric Bus Service
+ 100% Renewable Energy
+ 3 Phase Implementation
convenience health renewable all electric
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
18. Technology Value
Phase I: Technology
Implementation
+ Green Energy Off
Grid
+ Trial Period
+ No large financial
commitment
+ Gets the Service
started
0 5 10+
years
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL
0 5
Tim Tompson 10175747
Major Project Realisation Together
10+
19. Technology Value
Phase II: Technology
Establishment
+ Installation of
Local Green
Energy Source
+ Acts as a
promotional tool 0 5 10+
years
+ Balances energy
use of the service
0 5 10+
years
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE 0
MARKETING INTERFACE ANIMATION5 ROUSE HILL Tim Tompson 10175747 10+
Together
Major Project Realisation
20. Technology Value
Phase III: Technology
Maturity
+ Optimal set up
0 5 10+
+ Installation of a years
400kWh + Battery
+ Balances Grid
+ Multiple vehicles
0 5 10+
can recharge years
simultaneously
+ Creates the
Energy Buffer 0 5 10+
years
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
21. Technology Value
Phase III: Technology
Maturity - Energy Buffer
Possible Power Demand
with Extensive Electric
Lower Peak Demand
Vehicle Usage
mWh
on energy grid.
Current Power
Demands
Electric Car Power
Demand on the grid
electric car batteries
/ underground
battery feeding
00:00 04:00 08:00 12:00 16:00 20:00 00:00 back to the grid
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
22. Technology Value
Technology
+ Designed for
SMS
Rouse Hill Rouse Hill
Smaller Medium New Dev. Zone
Density Areas
Dispatch
+ Designed as to Kellyville Managed overall
Operate as Cells same call centre/
internet server etc
Each Zone has own financial support
all managed by Together.
Windsor Rd
to Castle Hill etc.
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
24. Together Funding
25% funded by local User Business
business.
Government Business User Tickets
00%
% 50 % 100 %
Local & State Local Businesses Kept around $2 per
Government that can benefit ride, flat fare per
from the service. person, within the
Same user base. area.
(shopping centres,
energy companies)
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
25. Business Value
Business
+ Targets Implementation by creating
Rouse Hill
business opportunity Town Centre
ROUSE HILL
+ Co-operatively Run by community 1800 123456
together.com.au
entities
+ Add Services
+ Customer Loyalty SYDNEY CITY
+ Keeps all finances local 1800 123456
together.com.au
+ Environmental Branding/Image
+ Advertising on Vans + Infrastructure
KELLYVILLE
1800 123456
together.com.au
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
26. User Experience User
& Marketing
User Value
+ Targets User Value Chain
+ Can be implemented without State Government Funding
+ Interactive Dynamic Service Model
+ Tailored Solution to every location
+ vs Competition
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
27. Competition
Blueprinting Need to Travel
Have Vehicle Ready
Find Keys Prepare Board Vehicle Possible Traffic Problems User looks for carpark
Private Motor Vehicle Extra Burden
Find Carpark Vehicle Stops Exit Vehicle
Lock Vehicle
Walk to DestinationUser Arrive at Destination
Touchpoint Analysis
TAXI TRAVEL Is the car ready? Driving Stress
Huge cost adjust seat etc
need to know
and effort to keep Can I get someone Can be stressful Can cost Parking can be far away
where to go.
a vehicle road ready to take me? high comfort level.
not generally fully
Private comprehended. Traffic issues. time consuming time consuming
Motor Vehicle
Service Arrives Pay for Service Find Seat Request Stop
Know stop, location User Walks to Bus Stop User Waits for Service
BUS TRAVEL Concult Timetable Routes can be long
Know where you are Push button,
bus stop can be far away. no feedback, priority lanes
travel ten or get ready to get off.
anxious wait. Walk can be long
find small change Indirect Routes
very unreliable service
concession card?
Regular
trip length uncertainty
Bus Service Extra Step:
How can hassle be
minimised?
Pay for Service
User Requests Service
CAR TRAVEL
TAXI TRAVEL find phone number Indirect Routes
phone only
no feedback, can order the service for
can be unreliable anxious wait.
you book a time in pick up or and arrival time Dropped Close by
advance no quarantee
Taxi Service they will come. trip length uncertainty
ordering process
differentiated.
verification by only by
calling back to
double check
feedback of exact Swipe ID card
Preregistration arrival time will
make wait
more pleasant,
SMS RFID
Driver should already
and productive Automated payment
multiple modes be aware of exact
no user intervention required.
of ordering destination
DRT TRAVEL find contact service Indirect Routes
free ride guarantee
Only done once can order the service for priority lanes?
if the service is late.
account could be pick up or and arrival time Dropped Close by
automatically topped up.
Design Interventions to minimise impact of hassle / intuitive simple ordering process?
Together DRT Concept
+ Design Out Foreseeable Problems in the Service
p48
+ eg Remove Hassle of ordering
- Saved presets, user profile, one click ordering, sms etc.
+ eg Remove Anziety of Waiting
- Constant Feedback / Reliability (Hollins, 2006)
+ Combat benefits of car driving by adding Service
- Driver assistance with groceries / disability etc
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
28. Adding Value
Creating Appeal Cognitive User
+ Diverse Mindsets (Pera et al 2008)
+ ‘trial’ period commitment
+ Consistancy
+ Service Guarantees Physical Emotional
+ Removing Barriers to Change
+ Involvement
Multiple Levels of User appeal
as cited by Tim Brown, 2006
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
29. Early Adopters
User
SMS SMS SMS SMS SMS
RFID RFID RFID RFID RFID
Elderly 60+ Young 11-16 Late Night Travel
Dont feel comfortable freedom before they get a Avoid drink driving, safety
driving, feel unsafe. license
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
30. Software & Technology User
Interface Active Involvement
Participation
SMS
RFID
ID Card Landline SMS Mobile Internet Internet
Phone
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE &&
SOFTWARE PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE
INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
31. PREREGISTRATION Technology User
Constant
Feedback &
NET SMS CALL
Consistency
Web Interface Prompt System
Booking Stored
DISPATCH CENTRE Active Vehicles Assigned Driver Interface
Automated Booking Centre, manages calls
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE &&
SOFTWARE PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE
INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
32. + Key Information F Walker Town Cent. T-Way Inter.
J Meadows M Jones
+ Live Timing 1 DIS
T - 2 mins
1
T + 1 mins
2
D - 17 mins
5 4
D - 17 mins
+ GPS location
+ Driver has Control
+ Can Contact
Users
Service
1 50m ahead
Guarantees
Reliability & Timing 44 Mile End Rd
are Paramount
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE &&
SOFTWARE PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE
INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
33. Account Linked to:
+ Various Methods x
+ Rapid Booking
http://www.together.com.au/user-sd98y3.html
+ Saves Presets Together
NEW TRIP
+ Clear Simple SAVED SHOPS
1
+ FROM ADDRESS TO
TOWN CENTRE
LOCATION
PASSENGERS HOME (23 MILE CRESC.)
+ Experience ONETEL 3:42 PM
ONE WAY
TODAY
ROUSE HILL ZONE
VIEW MAP
ROUSE HILL ZONE
VIEW MAP
+ Consistent Back DAVE SIMMONS Change Confirm
USER
LEAVE AFTER
BARRY WHITE change acc
Tailored Service
ACCOUNT $33.43 12 12 12
top up account
QEUED TRIPS
?
User feels like a
HOME - TOWN CENTRE 12:12 ESTIMATED COST $1.90
HOME - MEDICAL CENTRE 12:12
CONFIRM TRIP
member.
DEPARTURE ARRIVAL
NOT SPECIFIED
34 WERONA AVE
ASAP
ASAP
a
2
i
Account Presets Updates About
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE &&
SOFTWARE PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE
INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
34. Promotional
Animation
+ Promotional Tool Demand Responsive Transport
+ Promotional Tool for Together Concept
+ Wide Audience, viewed online.
+ Commence Dialogue
p59
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
35. Animation
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
36. Case Study: F OC US
Rouse Hill
+ An at Risk Area, high Oil Dependence
+ No support of State Government
+ Huge Growth Area
+ High Debt area, Financial Pressures
+ ‘Australian Dream’
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
37. Local Residents
0-9yrs
10-19yrs
20-29yrs 70+ years
30-39yrs 60-69yrs
50-59yrs
40-49yrs
+ 7500 people, rapidly expanding
+ Young Demographic
+ Strong Community Feel
+ Green Culture
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
38. Rouse Hill
Travel Patterns High School
+ ‘One to Many’ Primary School
+ 3 Key
Destinations The Mean Fiddler
Rouse Hill Town Centre
Quakers Hill Transit Centre
Interchange Town Centre Mean Fiddler
South to Castle Hill,
Interchange Town Centre Mean Fiddler
Parramatta &
the City
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together
39. Road Kilometre
Rouse Hill Range,
est travel time;
Proposed
- 4.5km 10 m
in
- 4.0km 9 min
Efficiency of - 3.5km 7.5 min
Service - 3.0km
- 2.5km
6.5 min
5 min
- 2.0km 3.5 min
- 1.5km 2.5 min
- 1.0km 1.5 min
- 0.5km .5 min
- start
+ Passenger Average 3 per round trip
+ Round Trip average 25-30 minutes, 2 per hour
Operational Angle
60’ DRT Key Location:
1km Radii by air Town Centre
South to Castle Hil
l,
Parramatta &
the City
TRENDS & SYSTEM & USER EXPERIENCE & SOFTWARE & PROMOTIONAL CASE STUDY: CONCLUSION
SUSTAINABILITY SERVICE MARKETING INTERFACE ANIMATION ROUSE HILL Tim Tompson 10175747
Major Project Realisation Together