Thorleif Astrup Hallund
49
Followers
Personal Information
Organization / Workplace
Northern Region, Denmark Denmark
Occupation
Customer Experience Director + Voice of the customer enthausiast
Industry
Telecom / Mobile
Website
http://www.hallund.com
About
As a Director I lead the Customer Experience & Service Design team at Telenor Denmark. The team was created in 2013 and has executed a significant amount of cultural work to evolve Telenor Denmark into becoming a true omni-channel company.
This is a both a strategic and hands-on position requiring intensive interpreting of the customers.
Customer experience focuses on the design, implementation, and management of interactions that happen across the entire customer journey. This includes the interactions that take place as customers discover, evaluate, buy, access, use, get support, reengage, and leave, this also includes designing the behind-the-scenes activities that enable experience...
Tags
customer experience
service
surprise
retail
sales
experience
amazon go
starbucks
service design
customer needs
value-based
selling
value
decompression zone
sales floor
net promoter score
nps
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How To Grow With Inbound Marketing
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