2. Hotel’s lobby
Hotel’s lobby is a room in a hotel which is used
for entry from the outside. It is where you check
in and out . People can meet and wait. Usually
holds a couch or a sitting area as well as the
reception desk.
3. Examples of conversations
That happen in hotel’s lobby
1.Booking a hotel room
Receptionist: Good afternoon, San Felice Hotel. May I help you?
Mrs Ryefield: Yes. I´d like to book a room, please.
Receptionist: Certainly. When for, madam?
Mrs Ryefield: March the 23rd.
Receptionist: How long will you be staying?
Mrs Ryefield: Three nights.
Receptionist: What kind of room would you like, madam?
Mrs Ryefield: Er... double with bath. I´d appreciate it if you could give me a
room with a view over the lake.
Receptionist: Certainly, madam. I´ll just check what we have available. . . Yes,
we have a room on the 4th floor with a really splendid view.
Mrs Ryefield: Fine. How much is the charge per night?
Receptionist: Would you like breakfast?
Mrs Ryefield: No, thanks.
4. 1.Booking a hotel room (con’t)
Receptionist: It´s eighty four euro per night excluding VAT.
Mrs Ryefield: That´s fine.
Receptionist: Who´s the booking for, please, madam?
Mrs Ryefield: Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D.
Receptionist: Okay, let me make sure I got that: Mr and Mrs Ryefield. Double
with bath for March the 23rd, 24th and 25th. Is that correct?
Mrs Ryefield: Yes it is. Thank you.
Receptionist: Let me give you your confirmation number. It´s: 7576385. I´ll
repeat that: 7576385. Thank you for choosing San Felice Hotel
and have a nice day. Goodbye.
Mrs Ryefield: Goodbye.
5. 2. Checking in
Clerk: Welcome to the Sheraton. May I help you?
Guest: I’d like to check in. I have a reservation.
Clerk: What’s your name, please?
Guest: Phillip Marlow.
Clerk: Yes Mr. Marlow. You requested a single room for three nights, is that
correct?
Guest: Yes, could I have a room on the upper floors, away from the ice machine?
Clerk: No problem. Do you prefer a smoking or non-smoking floor?
Guest: Non-smoking please.
Clerk: Could you fill out the registration form, please. Thank you. And will you be
paying by cash or credit card?
Guest: Cash, if you accept American dollars.
Clerk: Of course, sir. If you require local currencies we can also exchange money
for you.
Guest: That’s great, I do need some cash.
Clerk: Your room number is 1109. Here’s your key. Enjoy your stay at the
Sheraton. If you require anything further, feel free to call the front desk.
Would you like assistance with your bags?
Guest: No thanks, I only have one. I can manage.
6. 3. Checking out
Receptionist: Good morning. May I help you?
Daniel Adams: Yes, I´d like to check out now. My name´s Adams,
room 312. Here´s the key.
Receptionist: One moment, please, sir. ... Here´s your bill. Would
you like to check and see if the amount is correct?
Daniel Adams: What´s the 14 pounds for?
Receptionist: That´s for the phone calls you made from your room.
Daniel Adams: Can I pay with traveller´s cheques?
Receptionist: Certainly. May I have your passport, please?
Daniel Adams: Here you are.
Receptionist: Could you sign each cheque here for me?
Daniel Adams: Sure.
Receptionist: Here are your receipt and your change, sir. Thank you.
Daniel Adams: Thank you. Goodbye.
7. Dining room
Dining room or Restaurant is an establishment
which prepares and serves food and drink to
customers in return for money, either paid
before the meal, after the meal, or with a
running tab. Meals are generally served and
eaten on premises, but many also offer take-out
and food delivery services. Its vary greatly in
appearance and offerings, including a wide
variety of the main chef's cuisines and service
models.
8. Examples of conversations
That happen in Dining room
1.Making a reservation
Mike: I'd like to make a reservation for 2 people on Friday
night.
Waiter: What time would you like?
Mike: 8:00.
Waiter: We don't have anything available at 8:00. Is 7:30
ok.
Mike: Yes, that's fine.
Waiter: Your name please?
Mike: Mike Smith.
Waiter: Ok, Mr Smith. We'll see you at 7:30 on Friday.
Mike: Thank you. Bye.
Waiter: Goodbye.
9. 2.At the Dining room
Waiter: Can I help you?
Lisa: A table for two please.
Waiter: This way.
Ordering
Waiter: Are you ready to order?
Lisa: Yes, we'll have the chicken with vegetables, and
the vegetable pasta please.
Waiter: Anything to drink?
Lisa: Just some water please.
After the Meal
Waiter: Can I get you anything else? Coffee? Dessert?
Lisa: No, just the bill please.
