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Sue Davis
Government Digital Service
@suedavis68
10 content strategy
diagrams that
changed the world
GDS
Elements of user
experience
Jesse James Garrett
2002
GDS
User experience
honeycomb
Peter Morville
2004
GDS
F-pattern of reading
Jakob Nielsen
2006
Org
goals
User
needs
Core content
model
Netlife Research
2007
GDS
GDS
Content
lifecycle
Erin Scime
2009
build
measurelearn
product
data
ideas
Agile feedback
loop
GDS
GDS
Content strategy
quad
Brain Traffic
2010
GDS
Content
strategy
maturity
model
Rahel Bailie
2011
GDS
Press release
workflow
Richard Ingram
2011
GDS
GDS
Content strategy
burger
Mark Smiciklas
2011
GDS
Mobile
content
strategy
Me, inspired by
Karen McGrane
2012
What’s your favourite
content diagram?
Thanks!
Sue Davis
@suedavis68

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Editor's Notes

  1. This slide format is for headings or section breaks
  2. Shows relationships between UX terminology
  3. “No matter how brilliant your designs, if the content is bad, the honeycomb crumbles” (Peter Morville) Not process but subjective decisions motivating our work as content designers Desirable – easy to read Credible – professional (house style)
  4. - you reach your objectives - users solve their tasks The content elements we need to make to enable the user to solve their task while respecting our objectives (the GOV.UK proposition) Peter Drucker: There is surely nothing quite so useless as doing with great efficiency what should not be done at all
  5. Maintain: auditing, targets for success and updating
  6. Short feedback loop – forever Feedback mechanisms are built in Be a thermostat – not a thermometer React – don’t just measure
  7. As content people we are good at the substance (the words) Structure at the page and big picture (taxonomy) level
  8. This slide format is for headings or section breaks
  9. This is your end slide