Measuring Employee Empathy digitally by Harding & Yorke and Fusion Experience

1. Employee Empathy matters… fusion-experience.com

3. / Customer Experience Practice George Lakoff ‘Empathy and Sustainability” Click Here “ Employee empathy matters…” Indicators As 21 st Century companies continue to automate or outsource work, they have greater need for knowledge workers who can interact smarter and faster. Understanding employee behaviour is the major influence for productivity and performance investments. Workforce Empathy Matters In knowledge intensive markets the employee empathy gap is widening between the leaders, followers and the laggards. The leaders are now looking at employee empathy as the competitive differentiator. The Employee Empathy Rating Index provides a powerful insight to sense, understand and respond to emergent patterns related to the experiences of their workforce. Our Employee Empathy service delivers a benchmark rating underpinned by the causes and ideas from knowledge workers of how to improve organisational productivity and performance. By using advanced visualisation, the empathy data can be easily understood by region, business unit, manager, gender, age, job and appraisal rating. An additional option is to predict exposures such as the propensity for key performers to leave. This service can be repeated on a regularly basis to monitor benchmark trends. Benchmark Change As companies engage with increasing rates of complexity and change, executives need to continually evolve the way their employees work and interact. This approach involves understanding and predicting empathy patterns to proactively evolve more meaningful and sustainable interactions and capabilities within decreasing time periods. The challenge is to raise the productivity of those knowledge workers whose jobs cannot be automated nor outsourced . The worker productivity gap between top and bottom performers in knowledge intensive industries is 9.4. Competitive Advantage from Better Interactions; McKinsey Quarterly Corporates / Employee empathy matters ..... How do you feel about the ....... … value & values … time … trustworthiness … meeting your needs … choices … respectfulness … structure & processes … knowledge & skills … pro-activity … culture of excellence