How to Harness the Power of Speech Analytics in the Call Center

•

2 likes•3,494 views

Speech analytics in the call center is all the rage, but what are the best practices for applying speech analytics in a call center environment? CallMiner's Craig Reines and HyperQuality's Stephanie Rainwater share insights.

Technology

How to Harness the Power of Speech Analytics in the Call Center

More from Spoken Communications

Gold Medal Teamwork with Mary Whipple

Spoken Communications

Six Things You Need to Know About the Modern Call Center

Spoken Communications

Focus and Feedback: Spoken Engage

Spoken Communications

How to Rock the Multichannel Call Center with Avaya

Spoken Communications

Is Your IVR Smarter Than a Fifth Grader? #Boost14

Spoken Communications

ACD Operations dashboard screen shots

Spoken Communications

Boring is Good: Using Analytics to Enhance the Customer Experience

Spoken Communications

The challenges faced in customer experience are different today from even just a year ago. Customer expectations are lower than ever, but the satisfaction threshold is higher than ever. And with interactions spreading out over multiple modalities, including voice, chat, email Twitter and Facebook, customer service teams are becoming more fragmented. A technical exploration of how to keep pace with the trends in call center technology

The Next Wave in Customer Service Technology

Spoken Communications

Four IVR Pitfalls and How to Avoid Them

Spoken Communications

More from Spoken Communications (9)

Gold Medal Teamwork with Mary Whipple

Six Things You Need to Know About the Modern Call Center

Focus and Feedback: Spoken Engage

How to Rock the Multichannel Call Center with Avaya

Is Your IVR Smarter Than a Fifth Grader? #Boost14

ACD Operations dashboard screen shots

Boring is Good: Using Analytics to Enhance the Customer Experience

The Next Wave in Customer Service Technology

Four IVR Pitfalls and How to Avoid Them

Recently uploaded

GenCyber Cyber Security Day Presentation

Michael W. Hawkins

This presentation explores the impact of HTML injection attacks on web applications, detailing how attackers exploit vulnerabilities to inject malicious code into web pages. Learn about the potential consequences of such attacks and discover effective mitigation strategies to protect your web applications from HTML injection vulnerabilities. for more information visit https://bostoninstituteofanalytics.org/category/cyber-security-ethical-hacking/

HTML Injection Attacks: Impact and Mitigation Strategies

Boston Institute of Analytics

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

Product Anonymous

Abhishek Deb(1), Mr Abdul Kalam(2) M. Des (UX) , School of Design, DIT University , Dehradun. This paper explores the future potential of AI-enabled smartphone processors, aiming to investigate the advancements, capabilities, and implications of integrating artificial intelligence (AI) into smartphone technology. The research study goals consist of evaluating the development of AI in mobile phone processors, analyzing the existing state as well as abilities of AI-enabled cpus determining future patterns as well as chances together with reviewing obstacles as well as factors to consider for more growth.

Exploring the Future Potential of AI-Enabled Smartphone Processors

debabhi2

GenAI Risks & Security Meetup 01052024.pdf

lior mazor

Tech Trends Report 2024 Future Today Institute.pdf

hans926745

This presentations targets students or working professionals. You may know Google for search, YouTube, Android, Chrome, and Gmail, but did you know Google has many developer tools, platforms & APIs? This comprehensive yet still high-level overview outlines the most impactful tools for where to run your code, store & analyze your data. It will also inspire you as to what's possible. This talk is 50 minutes in length.

Powerful Google developer tools for immediate impact! (2023-24 C)

wesley chun

In this session, we will delve into strategic approaches for optimizing knowledge management within Microsoft 365, amidst the evolving landscape of Copilot. From leveraging automatic metadata classification and permission governance with SharePoint Premium, to unlocking Viva Engage for the cultivation of knowledge and communities, you will gain actionable insights to bolster your organization's knowledge-sharing initiatives. In this session, we will also explore how to facilitate solutions to enable your employees to find answers and expertise within Microsoft 365. You will leave equipped with practical techniques and a deeper understanding of how there is more to effective knowledge management than just enabling Copilot, but building actual solutions to prepare the knowledge that Copilot and your employees can use.

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

Drew Madelung

Handwritten Text Recognition for manuscripts and early printed texts

Maria Levchenko

Building Digital Trust in a Digital Economy Veronica Tan, Director - Cyber Security Agency of Singapore Apidays Singapore 2024: Connecting Customers, Business and Technology (April 17 & 18, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

apidays

As privacy and data protection regulations evolve rapidly, organizations operating in multiple jurisdictions face mounting challenges to ensure compliance and safeguard customer data. With state-specific privacy laws coming up in multiple states this year, it is essential to understand what their unique data protection regulations will require clearly. How will data privacy evolve in the US in 2024? How to stay compliant? Our panellists will guide you through the intricacies of these states' specific data privacy laws, clarifying complex legal frameworks and compliance requirements. This webinar will review: - The essential aspects of each state's privacy landscape and the latest updates - Common compliance challenges faced by organizations operating in multiple states and best practices to achieve regulatory adherence - Valuable insights into potential changes to existing regulations and prepare your organization for the evolving landscape

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc

AWS Community Day CPH - Three problems of Terraform

Andrey Devyatkin

Boost Fertility New Invention Ups Success Rates.pdf

sudhanshuwaghmare1

Imagine a world where information flows as swiftly as thought itself, making decision-making as fluid as the data driving it. Every moment is critical, and the right tools can significantly boost your organization’s performance. The power of real-time data automation through FME can turn this vision into reality. Aimed at professionals eager to leverage real-time data for enhanced decision-making and efficiency, this webinar will cover the essentials of real-time data and its significance. We’ll explore: FME’s role in real-time event processing, from data intake and analysis to transformation and reporting An overview of leveraging streams vs. automations FME’s impact across various industries highlighted by real-life case studies Live demonstrations on setting up FME workflows for real-time data Practical advice on getting started, best practices, and tips for effective implementation Join us to enhance your skills in real-time data automation with FME, and take your operational capabilities to the next level.

From Event to Action: Accelerate Your Decision Making with Real-Time Automation

Safe Software

How to Troubleshoot Apps for the Modern Connected Worker

ThousandEyes

Tata AIG General Insurance Company - Insurer Innovation Award 2024

The Digital Insurer

Three things you will take away from the session: • How to run an effective tenant-to-tenant migration • Best practices for before, during, and after migration • Tips for using migration as a springboard to prepare for Copilot in Microsoft 365 Main ideas: Migration Overview: The presentation covers the current reality of cross-tenant migrations, the triggers, phases, best practices, and benefits of a successful tenant migration Considerations: When considering a migration, it is important to consider the migration scope, performance, customization, flexibility, user-friendly interface, automation, monitoring, support, training, scalability, data integrity, data security, cost, and licensing structure Next Wave: The next wave of change includes the launch of Copilot, which requires businesses to be prepared for upcoming changes related to Copilot and the cloud, and to consolidate data and tighten governance ShareGate: ShareGate can help with pre-migration analysis, configurable migration tool, and automated, end-user driven collaborative governance

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff

sammart93

Histor y of HAM Radio presentation slide

vu2urc

Advantages of Hiring UIUX Design Service Providers for Your Business

Pixlogix Infotech

💉💊+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHABI}}+971581248768 +971581248768 Mtp-Kit (500MG) Prices » Dubai [(+971581248768**)] Abortion Pills For Sale In Dubai, UAE, Mifepristone and Misoprostol Tablets Available In Dubai, UAE CONTACT DR.Maya Whatsapp +971581248768 We Have Abortion Pills / Cytotec Tablets /Mifegest Kit Available in Dubai, Sharjah, Abudhabi, Ajman, Alain, Fujairah, Ras Al Khaimah, Umm Al Quwain, UAE, Buy cytotec in Dubai +971581248768''''Abortion Pills near me DUBAI | ABU DHABI|UAE. Price of Misoprostol, Cytotec” +971581248768' Dr.DEEM ''BUY ABORTION PILLS MIFEGEST KIT, MISOPROTONE, CYTOTEC PILLS IN DUBAI, ABU DHABI,UAE'' Contact me now via What's App…… abortion Pills Cytotec also available Oman Qatar Doha Saudi Arabia Bahrain Above all, Cytotec Abortion Pills are Available In Dubai / UAE, you will be very happy to do abortion in Dubai we are providing cytotec 200mg abortion pill in Dubai, UAE. Medication abortion offers an alternative to Surgical Abortion for women in the early weeks of pregnancy. We only offer abortion pills from 1 week-6 Months. We then advise you to use surgery if its beyond 6 months. Our Abu Dhabi, Ajman, Al Ain, Dubai, Fujairah, Ras Al Khaimah (RAK), Sharjah, Umm Al Quwain (UAQ) United Arab Emirates Abortion Clinic provides the safest and most advanced techniques for providing non-surgical, medical and surgical abortion methods for early through late second trimester, including the Abortion By Pill Procedure (RU 486, Mifeprex, Mifepristone, early options French Abortion Pill), Tamoxifen, Methotrexate and Cytotec (Misoprostol). The Abu Dhabi, United Arab Emirates Abortion Clinic performs Same Day Abortion Procedure using medications that are taken on the first day of the office visit and will cause the abortion to occur generally within 4 to 6 hours (as early as 30 minutes) for patients who are 3 to 12 weeks pregnant. When Mifepristone and Misoprostol are used, 50% of patients complete in 4 to 6 hours; 75% to 80% in 12 hours; and 90% in 24 hours. We use a regimen that allows for completion without the need for surgery 99% of the time. All advanced second trimester and late term pregnancies at our Tampa clinic (17 to 24 weeks or greater) can be completed within 24 hours or less 99% of the time without the need surgery. The procedure is completed with minimal to no complications. Our Women's Health Center located in Abu Dhabi, United Arab Emirates, uses the latest medications for medical abortions (RU-486, Mifeprex, Mifegyne, Mifepristone, early options French abortion pill), Methotrexate and Cytotec (Misoprostol). The safety standards of our Abu Dhabi, United Arab Emirates Abortion Doctors remain unparalleled. They consistently maintain the lowest complication rates throughout the nation. Our Physicians and staff are always available to answer questions and care for women in one of the most difficult times in their lives. The decision to have an abortion at the Abortion Cl

+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...

?#DUbAI#??##{{(☎️+971_581248768%)**%*]'#abortion pills for sale in dubai@

Recently uploaded (20)

GenCyber Cyber Security Day Presentation

HTML Injection Attacks: Impact and Mitigation Strategies

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

Exploring the Future Potential of AI-Enabled Smartphone Processors

GenAI Risks & Security Meetup 01052024.pdf

Tech Trends Report 2024 Future Today Institute.pdf

Powerful Google developer tools for immediate impact! (2023-24 C)

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

Handwritten Text Recognition for manuscripts and early printed texts

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

AWS Community Day CPH - Three problems of Terraform

Boost Fertility New Invention Ups Success Rates.pdf

From Event to Action: Accelerate Your Decision Making with Real-Time Automation

How to Troubleshoot Apps for the Modern Connected Worker

Tata AIG General Insurance Company - Insurer Innovation Award 2024

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff

Histor y of HAM Radio presentation slide

Advantages of Hiring UIUX Design Service Providers for Your Business

+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...

How to Harness the Power of Speech Analytics in the Call Center

Recommended

Recommended

More Related Content

More from Spoken Communications

More from Spoken Communications (9)

Recently uploaded

Recently uploaded (20)