Personal Information
Organization / Workplace
Melbourne Area, Australia Australia
Occupation
Process Improvement & ISO Management Consultant | Advanced BPM / Outside-In Consultant | Management System Consultant
Industry
Apparel / Fashion
Website
bpmsystems.com.au/
About
I am a Business Process Improvement Consultant, Certified Process Professional (CPP - Master), and qualified ISO Management Systems Auditor, specialising in Advanced Business Process Management (Outside-In BPM) with extensive experience which blends technical skills with business development, business process improvement and customer focused outcomes.
I can Help You:
- define and improve your organisation's business processes
- improve your organisation's performance, and
- improve your customer's satisfaction.
Careers / Experience includes:
- business process improvement consultant
- quality management systems auditor (ISO9001)
- business process manager
- engineering manager
- technic...
- Presentations
- Documents
- Infographics
Integrated BPMN, CMMN and DMN - Combining Processes, Cases and Decisions
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8 years ago
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
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10 years ago
Mapping the customer experience: innovate using customer experience journey maps
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12 years ago
Organizational Design in the 21st Century
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8 years ago
3rd party footprint - A PUBLISHER'S TAKE ON CONTROLLING 3RD PARTY SCRIPTS
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10 years ago
Design in Tech Report 2015
John Maeda
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9 years ago
50 Customer Service Professionals to Follow on Twitter in 2015
WittyParrot
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9 years ago
Overcome Risk Using Process Management and Improvement
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9 years ago
10 Things Your Customers Wish You Knew About Them
Help Scout
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11 years ago
Customer Experience Management for Startups
Business Over Broadway
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11 years ago
How to beat most professional copywriters
Conversion Rate Experts
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10 years ago
Introduction to SEO and SEO for WordPress
Chris Burgess
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10 years ago
20 Tips for National Customer Service Week
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10 years ago
10 Insights to Deliver Amazing Customer Service
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11 years ago
Customer Service, Customer Experience And Customer Expectations - 45 Stats And 5 Ideas For You!
Andy Hanselman
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11 years ago