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20 Tips for National Customer Service Week

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In honor of National Customer Service Week, I compiled a list of 20 short tips that will help just about any company deliver amazing customer service. Circle the ones you like. Take them to your team and discuss them. My suggestion is to focus on one tip at a time. Introduce it at a weekly meeting and spend a few minutes discussing it. Then, make it a theme for the week.

Published in: Business, Education

20 Tips for National Customer Service Week

  1. 1. Follow @Hyken www.Hyken.com 20 Tips: How to Deliver an Amazing Customer Service Experience In Honor of National Customer Service Week Copyright ©MMXIII, Shep Hyken
  2. 2. Follow @Hyken www.Hyken.com
  3. 3. Follow @Hyken www.Hyken.com
  4. 4. Follow @Hyken www.Hyken.com
  5. 5. Follow @Hyken www.Hyken.com
  6. 6. Follow @Hyken www.Hyken.com
  7. 7. Follow @Hyken www.Hyken.com
  8. 8. Follow @Hyken www.Hyken.com
  9. 9. Follow @Hyken www.Hyken.com Even if you own the problem, and you do have to pass it on to someone else, circle back with the customer to make sure it has been resolved.
  10. 10. Follow @Hyken www.Hyken.com
  11. 11. Follow @Hyken www.Hyken.com
  12. 12. Follow @Hyken www.Hyken.com
  13. 13. Follow @Hyken www.Hyken.com
  14. 14. Follow @Hyken www.Hyken.com
  15. 15. Follow @Hyken www.Hyken.com
  16. 16. Follow @Hyken www.Hyken.com
  17. 17. Follow @Hyken www.Hyken.com
  18. 18. Follow @Hyken www.Hyken.com
  19. 19. Follow @Hyken www.Hyken.com
  20. 20. Follow @Hyken www.Hyken.com
  21. 21. Follow @Hyken www.Hyken.com
  22. 22. Follow @Hyken www.Hyken.com So, there you have it. Pick the ones you like. Take them to your team & discuss them. Focus on one tip at a time. Introduce it at a weekly meeting.
  23. 23. Follow @Hyken www.Hyken.com
  24. 24. Follow @Hyken www.Hyken.com Shep Hyken www.hyken.com Copyright ©MMXIII, Shep Hyken

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