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Sample elective – quality systems management
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Case Study Project
Total Marks: 100
Elective – Quality Systems Management
Question. 1. A quality material, product, process, service or system is one that meets the needs of
customers.Today, customers,includingconsumers,know what they want and can easilyrecognise
'quality'.Businesses interact with a variety of customers e.g.
• Internal e.g. staff who have their office cleaned, or use the canteen
• Business e.g. suppliers of raw materials, stationery, transport, telecommunications
• End users e.g. other firms, the government or its agents, or the general public (buyers
of goods or services).
Many businesses trade at local, national and international levels. To win customers' confidence,
firms need to meet the highest quality standards. Distant and local or national customers want a
guarantee of reliable, high quality goods and services. Discuss the range of products and services
that assist in assuring high quality. Standards that all capture best practice. What should be
expected of a particular product, material, service, process or technology in a particular industry?
Answer:International trade is the exchange of capital, goods, and services across international
bordersor territories,whichcould involve the activities of the government and individual. In most
countries, such trade represents a significant share of gross domestic product (GDP). While
international trade hasbeenpresentthroughout much of history, its economic, social, and political
importance hasbeen on the rise in recent centuries. It is the presupposition of international trade
that a sufficient level of geopolitical peace and stability are prevailing in order to allow for the
peaceful exchange of trade and commerce to take place between nations.
Tradinggloballygivesconsumersand countries the opportunity to be exposed to new markets and
products. Almost every kind of product can be found on the international market: food, clothes,
spare parts, oil, jewelry, wine, stocks, currencies and water. Services are also traded: tourism,
banking,consultingandtransportation.A product that is sold to the global market is an export, and
a product that isboughtfromthe global marketisan import.Imports and exports are accounted for
in a country's current account in the balance of payments.
Ancient Silk Road trade routes across Eurasia
2. Industrialization, advanced technology, including
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