SME Online is an integrated set of business management softwares, tools and applications to improve business process efficiency and leading to increased productivity and trackability. It is a platform that serves solutions for business management & project management to all types of small and medium sized enterprises. We provide web-based application specially designed for small and medium scale businesses to view, understand and to manage business processes.

1. …Organizing Business Processes!

2. Index
•Solutions and Services
•Application modules
•Value proposition
•Solution highlights
•Other services
•Company Overview
•Contact us

3. Solution
• Provides integrated set of applications pertaining to
business processes like:
• Project Management
• Customer Relationship Management (CRM)
• Human Resource Management (HRM)
• Business Analytics and reporting
• Technical Support, Training and operations services

4. Project Management
• Manage all your projects at a single location
• Set all roles and permissions for different users on the
project
• Automatic Gantt charts and calendars
• Define custom fields to suit different requirements
• Post messages and share files
• Avail project activity, news, issues etc as atom feeds

5. Customer Relation Management (CRM)
• Generate customized forms easily using form creator
and embed the form to your website
• Information filled by customers lands directly into CRM
• Capture all the information of the lead and study the
common traits of leads
• Create mail campaigns and execute them via CRM
module
• Design different types of reports to study various aspects
• Store and share files, documents, quotes, build
knowledge base to provide quick access to commonly
asked questions

6. Customer Relation Management (CRM)
•Automate routine tasks and processes
•Use tools and filters to decide selling priorities
•Have complete sales process transparency and maintain all
sales data at a central location for quick access
•Access all customer interactions, history at single location
•Synchronize contacts with tools like Microsoft Outlook

7. Human Resource Management (HRM)
• Manage all the employee information at single
location
• Manage Employee leave/ attendance/ holiday
management
• Manage employee performance management
• Manage recruitment process
• An appointed personnel can control and manage
information, define structure, define user rights, and
other admin tasks

8. Training Management
• Train your trainees in an online mode
• Provide online training materials including files,
online books, audios, videos etc
• Provide synchronous and asynchronous learning
• Conduct online tests, online assignments and much
more

9. Other Modules
Password Vault:
•Manage critical information securely
Ticketing system:
•Manage technical issues using ticketing system
•Set priorities and track technical issues

10. Business Statistics & Reporting
• Collate and view all business figures and their
analytics at a single location
• Managers can define and organize the critical
business indicator dashboard
• The critical business figures can be analyzed and
reported

11. Value Proposition to SME’s
• Software developed on best of the open source software,
hence there is a large community working on it, also bug
fixes, customization and changes are easier
• The software platform is offered free of cost, customers
pay only for the customization, services and support.
• We provide you 2 options – either managing the
operations in-house or we manage them for you
• Software completely customized to suit the requirements
of individual SME’s

12. Service Highlights
• Integrated set of applications with identity federation
and Single Sign-on
• Completely hosted solution with very high availability
and automatic scalability. No more worries about
maintaining servers, network or hardware infrastructure.
• Very secure – all data is stored securely. Apart from
strict access control, all data is encrypted.
• Two models available – self service and backed by
support

13. Other Services
•Support services for all of the above
•Customizations
•Marketing Services including:
– SEO
– SMO
– Paid ads
– Websites
– Mailers, Brochures, Fliers design
– Promotional videos
– Images, logos
– Customized product development

14. Company Overview
• Founded in 1985
• One of the Pioneer company who developed and
introduced Networking solutions and PKI based digital
signature solutions
• Offers integrated set of process management
applications
• Offers services to support the process management
• Offices at Pune and Delhi in India and Washington DC,
USA

15. Contact Us
Timeless Learning Technologies Pvt. Ltd
209/1B/1A Range Hills Road,
Pune, Maharashtra – India
Email:
info@timelesslearntech.com
Phone:
+91 20 2556 0640 / 41